NHS Cervical Screening Administration Service
John Snow House, Durham University Science Park, Durham, DH1 3YGPatient ratings and reviews
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Reviews
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Review titled Smear tests excruciating nowadays
Rated 2 stars out of 5
by Jaya - Posted on 17 July 2024
As a 50 year old woman who has had smear tests since her twenties and a colposcopy for that matter, I went for a smear test today which I could not even go through as the pain was so terrible I could not continue. I am sure healthcare professionals will be citing my age etc as reasons, it I have noticed that since nurses seem to be using these metal speculums instead of the plastic speculums they are far more painful and difficult to get through. My last one was pretty bad because of this but I managed it. Today it wa as solute torture. No thought was given to having a tilted uterus and yes I might be tense, but I’ve managed for twenty five years and to be honest it has put me off going back as I was almost in tears with the excruciating pain. This is hardly pro outing cervical screening and more thought. Reds to be going I tohow to make this more comfortable for patients, I’ve had precancerous cells before and the speculum was changed to a smaller one at the hospital and plastic and was far more comfortable.These metal speculums press really hard down and are awful. Surely in these times there must be better ways and methods. I was basically booted out to go a clinic to use a tilted bed but I don’t think this is just the answer. After all she could have put blankets underneath me which served the same but she did not concern herself with this, I’m afraid if a review of how procedures can be done more sensitively the. The uptake will be low, even bough I’ve had precancerous cells, I cannot face going back after today through the fear of the pain to be inflicted as it was nothing like I had k own before,
Visited July 2024
NHS Cervical Screening Administration Service has not yet replied.
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Review titled waste of time
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
I was asked to have a smear test and did so on the understanding that they would actually test the sample that was collected. I received a letter saying they hadn't tested the sample for cell changes as there was no high risk HPV in the sample. I could have told them that was the case if they asked me as I haven't had sex for 20 years. What a waste of time and money for everyone involved.
Visited January 2024
NHS Cervical Screening Administration Service has not yet replied.
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Review titled Why send NHS letter
Rated 1 star out of 5
by Claire cook - Posted on 08 December 2023
Had an NHS letter stating due for a smear. Called Dr booked up smear for that day wanted at surgery nearest to me. Called to me by phone said nurse was not available so had to go to next surgery further away. Had 4:30an start following morning to work but went to appointment at 5:20 pm day before it was a wet day ask husband give a lift cost him petrol money and had get long bus ride back. Just saw me after 5min wait said not due smear test till 2025 last one was 2020 and if I do have a test it would not be accurate. Very annoyed time not having to travel in cold wet weather could went bed early next working day. Why send nhs letter for smear when not due one nurse stated was over 50 and all my past test were ok nurse said I thought this reason made no sense as cancer can come when it wants. Whole even wasted. When could of been at home.
Visited December 2023
NHS Cervical Screening Administration Service has not yet replied.
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Review titled Repeat cervical screening letter 85 yrs old?!
Rated 3 stars out of 5
by Anonymous - Posted on 31 May 2023
My mum aged 85 moved house to be close to me and in the last 5 months she has received 2 letters inviting her to a cervical screening. We ignored the first letter but when the second arrived I called the GP as there is no contact number or address on the letter. GP receptionist advised they cannot do anything and have no number for the admin dept of this. It's so laughable because not only is my mum 85 by she had a full Hysterectomy 40 years ago. If anyone can contact me with details how I can get in touch with this dept. I would appreciate it as I feel this stresses my mum out and also it is such a waste of NHS resources.
Visited May 2023
NHS Cervical Screening Administration Service has not yet replied.
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Review titled Missed Smear Letter 🤬
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
I had a gynaecology appointment yesterday regarding unexplained bleeding and possible polyps which I’ve had before. The gynaecologist queried why I hadn’t had a smear since 2016 so I said I thought I had but it’s transpired after speaking to my drs surgery that I haven’t had one. I always make an appt as soon as I receive a letter because I had laser surgery for precancerous cells when I was younger, plus cysts removed and in 2022 polyps removed. I’m extremely concerned that I received no letter and am now 2 years overdue for a smear!! Really bad service!
Visited May 2023
NHS Cervical Screening Administration Service has not yet replied.
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Review titled Very unhappy
Rated 3 stars out of 5
by Sarah Jane Smith - Posted on 14 March 2023
I'm very angry and upset with the service because I'm a post op trans women and I don't need this service because I don't have a cervix or related things I think that there is a serious failure in the system somewhere sort it out now
Visited March 2023
NHS Cervical Screening Administration Service has not yet replied.
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Review titled Dreadful- admin dept wasting resources !!!!
Rated 2 stars out of 5
by Lissia morris - Posted on 15 February 2023
Had a hysterectomy 7 years ago, they took everything and I still keep getting personal reminders to book cervical screening appointment…this is after I spoke to the GP practice who said I’d been taken of the CS system and wouldn’t hear anything else as I don’t have a cervix anymore, instead I keep getting very annoying letters telling me that I am being invited to a screening appointment! Someone sort this out, it’s wasting resources unnecessarily, which the NHS can ill afford to do!
Visited February 2023
NHS Cervical Screening Administration Service has not yet replied.
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Review titled Cervical screening pa1 letter
Rated 4 stars out of 5
by Anonymous - Posted on 07 January 2023
I keep getting a letter every 6months inviting me to a cervical screening (which I'm not due until 2024) I have contacted my doctor's practice and the colposcopy unit and on there systems it shows I am due my cervical screening in 2024. I have a moment of panic each time I open the letter thinking they have made a mistake at my last screening, until I realise it's just a automated Pa1 letter. After the initial invite, a few months later I receive one saying I have previously been invited and haven't made an appointment and to book in...then it just repeats the same letters. Is there anything that can be done to avoid getting these letters until I'm actually meant to receive one, to avoid the unnecessary stress I get every time I open the letter?
Visited January 2023
NHS Cervical Screening Administration Service has not yet replied.
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Review titled Results not given
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
I have had many cervical smears over the years but this is the first time I was not sent the results nor contacted with the results. My smear results were mentioned in another appointment where I was given the results which were concerning, I was advised to make further contact to have a colposcopy as this department also failed to contact me! This was a very worrying time and if I did not have this other appointment I would have not known I needed further investigation.
Visited January 2023
NHS Cervical Screening Administration Service has not yet replied.