Nuffield Health
Epsom Gateway, Ashley Avenue, Epsom, Surrey, KT18 5ALPatient ratings and reviews
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Reviews
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Review titled It is a great practice.
Rated 5 stars out of 5
by Raj Tiwari - Posted on 14 March 2024
I have had a wonderful experience with Nuffield health assessment team. It was a 360 health assessment and practice doctor was extremely helpful. She has an attention to detail and I am so happy that I got this test done here at Norwich.
Visited March 2024
Review titled Nuffield Health
Replied on 05 April 2024
Dear Raj, Thank you for this fantastic feedback, with regards to your recent Health Assessment at our Norwich clinic. We are very pleased to read this was completed to the high standards we expect for our patients and thank you for taking the time to share your experience on the NHS website. With regards, The Nuffield Health Norwich Fitness and Wellbeing Senior Management Team
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Review titled Abusive
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2024
I previously sought remote mental health services from Nuffield Health, but my experience has been marred by mismanagement and repeated issues. One therapist billed my insurance for unattended sessions, leading to a lapse in care. After much back and forth Nuffield granted me 8 free sessions, but I felt coerced to continue using their service. Despite reservations, I resumed sessions in July, only to face similar issues – the therapist was unaware of my session count and canceled last-minute. Expressing my concerns led to an abrupt discharge with no empathy or apology. Nuffield lacks a dedicated mental health team for feedback, and my attempts to engage, reflected a pattern of avoidance and manipulation. Their toxic company culture, evident in gaslighting and manipulative tactics, has affected multiple individuals. Posts can be referenced on Glassdoor and Trustpilot. Throughout my ordeal, there has been a lack of concern for my well-being or mental health. Their repeated incompetence and abuse have shown they prioritize silencing over resolution. The individuals I interacted with seem unsuitable for roles within a health organization, especially a charity.
Visited February 2024
Nuffield Health has not yet replied.
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Review titled No appointments available
Rated 2 stars out of 5
by Tim Butcher - Posted on 12 January 2024
Received an email asking me to call to book an appointment for a ‘360 health check’ Took 28 mins to be told no appointments were available in London, and no I couldn’t speak to a manager, and no they wouldn’t call me back when an appointment was available. Apparently I should call back on Monday. I was asked how many times I’d tried to book, and when I said just this once it seemed I shouldn’t be surprised that I couldn’t book the first time. You do expect a bit of customer service when you pay for a service, and not for it to raise your stress levels when you’re due a wellbeing assessment! Seems like I’ll have to keep trying. If they can’t sort out a decent booking system, I wonder if they can perform a decent health and wellbeing check…
Visited January 2024
Review titled Nuffield Health
Replied on 17 January 2024
Dear Mr Butcher, Thank you for this feedback and our sincere apologies for the lack of appointment availability for your upcoming Health Assessment. If you are unhappy with any element of your patient experience, our full complaints process can be found here: https://www.nuffieldhealth.com/contact-us/complaints-procedure In the meantime, my apologies again for lack of availability, I hope we can find a suitable appointment for you, as soon as possible. With regards, Ben Nuffield Health
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Review titled Terrible provider for mental health
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
Avoid using their mental health services as their therapists are inadequate and of low quality. This company can negatively impact your mental health. Their mental health liaisons lack empathy, and they show no concern for your well-being or the quality of the service they provide. Feedback and concerns are handled by a robotic team without empathy, who believe leaving you without mental health services is a solution. "Providing feedback" to the services team is treated as a legitimate response. Their staff is not abreast with current company procedures and I was incorrectly provided information from an outdated policy from 2020. I have experienced issues with two therapists in their service. One therapist wrongly billed me for sessions I did not attend and failed to inform me of the remaining sessions until the billing issue arose. The second therapist kept confusing the number of sessions I had left, neglecting her responsibility to manage administrative details. An hour and a half before a scheduled session, she canceled because she was unsure of my session count. This level of unprofessionalism is unprecedented in my experience. Nuffield allows it. I refuse to tolerate further mistreatment by this company, its incompetent therapists, and liaisons who show no concern for individuals. Unfortunately, they have not addressed the issue nor do they care. For the second time in a year, I found myself without a therapist due to their unacceptable service. They cause harm to people and evade accountability. If you raise concerns they just quickly discharge you from their service. Upon requesting a Dsar, I discovered that Nuffield does not provide their therapists access to a portal or system to track the number of sessions clients have or have left. This highlights a significant oversight on the part of Nuffield. Their mental health services will make your mental health worse.
Visited October 2023
Nuffield Health has not yet replied.