Omnes Healthcare Ltd
Unit 133, Metal Box Factory Business Centre, 30 Great Guildford Street, London, SE1 0HSPatient ratings and reviews
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Reviews
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Review titled Rubbish company
Rated 1 star out of 5
by Anonymous - Posted on 04 August 2023
I visited ENT department, Dr very abrupt no eye contact just wanted to type didn't listen. Said he would arrange a hearing test I would get appointment in 3 weeks. Nothing arrived. I phoned the Audiology Department at the hospital they said they held no record for me. Phoned Omnes to find out what was going on. Held on for 1hr. I phoned 9.00 when they opened, there must be only one operator there!! Gave up. I have now sent an email not holding my breath for a reply. This company is a disgrace. They don't make appointments and they don't answer phones
Visited July 2023
Review titled Omnes Healthcare Ltd
Replied on 08 August 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Awful experience.
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Terrible service! No contact with a Doctor just copied into a discharge letter after a few photos and form filled in by a support worker who had no communication skills! Teen devastated after experiencing sudden alopecia and longstanding acne!
Visited July 2023
Review titled Omnes Healthcare Ltd
Replied on 13 October 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Great practice
Rated 5 stars out of 5
by James Carr - Posted on 15 November 2024
They were helpful by giving me some directions for my appointment and tell me how long the appointment will be. They were on time.
Visited June 2023
Review titled Omnes Healthcare Ltd
Replied on 20 November 2024
Thank you for taking the time to fill in your comments regarding your experience with our service; feedback such as these are greatly appreciated and will be feedback to our team. Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Omnes Healthcare Ltd - What a load of rubbish
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
What a load of rubbish - sending out the same repy to everyone. I have emailed them multiple times but they will not respond. I asked for their head office number and the staff have no idea what that is. I asked for the name of the director and again the staff have no idea who that is. The company is just milking the NHS for whatever it can get. Don't reply with a standard response which says nothing and don't hide befind clueless staff. Have the guts to face the patients.
Visited April 2023
Review titled Omnes Healthcare Ltd
Replied on 11 April 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Another load of rubbish from this useless company
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2023
Yet another standard reply- no matter how many times you email them - they never reply. Why has Hillingdon Heathcare hired this useless company to traige patients when they dont care and never respond to telephone calls, emails or complaints. Bet you any money, a standard response will be sent to this review.
Visited April 2023
Review titled Omnes Healthcare Ltd
Replied on 14 April 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled NHS provides better service
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
I tried calling the 'community ENT service' to explain that I didn't need to book an appointment with them as I had one with my local ENT department. I was on hold for 10 minutes no answer and requested a call back. The callback has not happened. Contrast when I called my local ENT department to book in I was texted with details of an appointment slot later that morning. These companies are being paid to take weight off the NHS but aren't performing.
Visited March 2023
Review titled Omnes Healthcare Ltd
Replied on 03 April 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Atrocious
Rated 1 star out of 5
by Chan - Posted on 01 August 2023
Contacted me after my son was referred to Southend ENT. Told me they would take over my son's case and he would have his tonsillectomy within 3 months. 5 months later we had a consultation. Spent 3 minutes in the room and the doctor didn't even look at me. Told me my son would have the procedure within 6 weeks. 12 weeks pass, after me chasing them, they tell me they have referred him to Broomfield which we are now at the bottom of an 18 month waiting list. Honestly, the worse service I have ever received. No one can give a straight answer. They all lie and tell you somethings going to happen when it in fact isn't. I will never accept these people to take care of myself of any family member again. Complete waste of time.
Visited March 2023
Review titled Omnes Healthcare Ltd
Replied on 04 August 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
I had an appointment scheduled for 18:00 Upon arrival, the door were locked and there was no one to let me in. I asked around but no one knew how to help. I called the number on text message but the message was they are closed. Two more patients were there before me and they left as we didn’t know what else to do. On my way out l saw a cleaner whom I asked if he can help. He told me that people always miss their appointment because the door are shut at 17 and there is no reception. I requested him to check if there was a doctor or anyone inside since he had access. He did and on noticing there was someone he let me. I eventually had my appointment. The staff was very apologetic and told me that he has no control over the entrance and from what l gathered it’s something that has been raised but nothing changes. Patient wait for this appointment desperately for months only to be noted as not attended whilst in the actual fact one has attended only not to have access. Yet NHS is complaining of the high cost of missed appointments which 70% is their fault. Very poor service experience
Visited March 2023
Review titled Omnes Healthcare Ltd
Replied on 11 April 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Awful incorrect diagnosis and customer care
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Having had a wrong diagnosis, tried to call them and email several times including their governance team, No response at all from anyone. Absolutely useless - just in it to skin the NHS. The doctor who mis-diagnosed me will not respond. Thinking of reporting the doctor to the BMA. Avoid using them at all costs
Visited February 2023
Review titled Omnes Healthcare Ltd
Replied on 03 April 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Horrible experience at ultrasound
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
I would never recommend this service for ultrasound. Such an unrespectul sonographer, unprofessional and careless. Perform a ultrasound scan in less then 30 seconds with not any communication even if i explained and shown him my emails and letters that Gp amended the scan for me. He said he doesn't want to do it, because he doesn't want, "Go back to you Gp and ask for another scan" After months of waiting to be sent back to wait when it could take him 1 minute to check my problem that was requested by my Gp not by myself but he did not bother to check in the sistem.
Visited December 2022
Review titled Omnes Healthcare Ltd
Replied on 14 December 2022
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY