Omnes Healthcare Ltd
Unit 133, Metal Box Factory Business Centre, 30 Great Guildford Street, London, SE1 0HSPatient ratings and reviews
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 15 June 2022
I was referred to Community Dermatology for a skin complaint. The appointment was a telephone appointment and I was asked to upload photos in advance of the appointment. This was all fine. However, a week afterwards I received a prescription for two items in the post. No information as to the condition it was being prescribed for nor any instructions as to how the medication should be used. The pharmacist could only advise that it should be used as directed and my GP stated that he could not advise as he had yet to receive a letter regarding it from Community Dermatology. I searched for a telephone number for the service and then spent an hour on hold before requesting utilising the call back function. I never received a call back. The next day I spent an hour and a half on the phone; my call remains unanswered. I submitted a complaint to Hillingdon CCG, which was forwarded to Omnes Healthcare. Two days later, I have yet to receive as much as an acknowledgement of receipt. Thus I have a skin complaint which is being untreated whilst I remain in possession of two prescription medications with no idea as to their safe usage.
Visited June 2022
Review titled Omnes Healthcare Ltd
Replied on 17 June 2022
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY