Optegra UK
Optegra UK, 20 Market Street, Altrincham, Greater Manchester, WA14 1PFPatient ratings and reviews
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Reviews
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Review titled Bad practice
Rated 2 stars out of 5
by Jayne Ray - Posted on 12 July 2023
My opticians referred me to Birmingham as long waiting list at local hospital. My first appointment for tests was cancelled then rebooked for 2 weeks later. Planned surgery on 7th July cancelled rebooked for 30th August 23 got email saying this appointment was also cancelled. I've booked annual leave for this which was a waste of time due to you cancelling my appointments. I'm still waiting for an appointment for surgery
Visited June 2023
Review titled Optegra UK
Replied on 04 June 2024
We're sorry to hear about your negative experience at the Birmingham branch, and we apologise for any distress this has caused. Your feedback is concerning, and we take it seriously. Patient care and a respectful environment are of utmost importance to us. We would like to investigate this matter further to understand and address the issues your mother encountered. It's important to us that we address her concerns and work to improve our services. To do so, we kindly request that you provide us with more specific details about your mother's experience and complaints by sending an email to eyecare@optegra.com. This will assist us in conducting a thorough investigation. Once we receive this information, we will promptly follow up with the appropriate actions to address the situation. We appreciate your understanding and assistance in helping us resolve this matter.
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Review titled Worst paid service I have ever received!
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Tl:dr - Avoid Optegra at all costs unless you want to have the worst service, where they take your money and treat you as an afterthought. Dont listen to people who recommend Optegra. I was recommended this place by a few optometrists. I should have gone Optical Express. Everything was initially great. The optometrist was good, staff were good. As soon as I booked the surgery thats when things went down hill. I never received any booklets, pamphlets or any information. They said there was 'an error in the new system they recently moved to which may have caused me to not receive anything. However, the emails for me to pay somehow went through?!! Fine, I can deal with that, I did my own research beforehand. And a lot of people seemed to recommend optegra so I gave them the benefit of the doubt. Surgery day came, and I was told the surgery would be at this set time through a phone call and text confirmation. I turn up, and have to wait over 3 hours past my surgery time for the surgery. The worst this is they could not even give me a specific time for when my surgery would happen. They did not even say anything to me until i complained. Typical apologies and excuses were thrown at me, and they still could not give me an estimate for how long I would have to wait. There was another person who also waited three hours, and arrived half an before me. We were both sorely dissapointed that we were recommended this place and paid for this abysmal service. The surgery itself was great. Surgeon and his team were friendly and helpful and the only saving grace. I was told that there would be a follow up the next day, standard procedure. I went to the front desk and had to ask for one because of course the coordination there is so terrible they could not get one for me beforehand. Well lo and behold, they have nothing available. The lady at the desk tells me she will send me a text for when I can have an appointment later on, since they have this 'email issue' with me. I heard nothing back from them a day later and had to call back myself to try to get something. I have had no follow up yet, all seems okay so far, but this behaviour is honestly disgusting. Imagine if you had the surgery and did not feel fine the next day. You would be worried sick, and would not be able to get a follow up. Honestly this is the worst service I have ever received in my life, and I paid nearly £4000 for this. If you are currently researching into laser eye surgery, skip Optegra please. Do yourself a favour and don't go through this horrible ordeal I had to pay for. If I could give 0 stars I would. Never been this dissapointed by a paid service before.
Visited May 2023
Review titled Optegra UK
Replied on 04 June 2024
We're sorry to hear about your negative experience. We would like to apologise for any distress this has caused. Your feedback is concerning, and we take it seriously. Patient care and a respectful environment are of utmost importance to us. We would like to investigate this matter further to understand and address the issues your mother encountered. It's important to us that we address her concerns and work to improve our services. To do so, we kindly request that you provide us with more specific details about your mother's experience and complaints by sending an email to eyecare@optegra.com. This will assist us in conducting a thorough investigation. Once we receive this information, we will promptly follow up with the appropriate actions to address the situation. We appreciate your understanding and assistance in helping us resolve this matter.
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Review titled Neglected NHS patient
Rated 1 star out of 5
by Mr Olegs Kokojevs - Posted on 09 October 2023
My mum was referred to Optegra Brighton in May 2023. I called them in June as there was zero communication, they stated that she will be invited in August. It is October - still zero communication. My mum ended up going private and got her procedure done in Spain as she lost hope that Optegra will ever contact her and she was struggling living with no vision in one eye.
Visited May 2023
Review titled Optegra UK
Replied on 04 June 2024
We're sorry to hear about your mother's negative experience at the Brighton branch, and we apologise for any distress this has caused. Your feedback is concerning, and we take it seriously. Patient care and a respectful environment are of utmost importance to us. We would like to investigate this matter further to understand and address the issues your mother encountered. It's important to us that we address her concerns and work to improve our services. To do so, we kindly request that you provide us with more specific details about your mother's experience and complaints by sending an email to eyecare@optegra.com. This will assist us in conducting a thorough investigation. Once we receive this information, we will promptly follow up with the appropriate actions to address the situation. We appreciate your understanding and assistance in helping us resolve this matter.
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Review titled Absolutely awful experience
Rated 1 star out of 5
by Geoff - Posted on 01 April 2023
Took my mother in law for an appointment at 16:15. Didn’t get to see the relevant person for another hour and a half. Not the first time. My mother in law is 93 years old with mobility and dementia issues. This is very stressful for her. Seems to be massive overbooking of appointments. Up to 15 minutes over ok one and a half hours definitely not. Awful experience time and time again. Stick to your appointed times.
Visited March 2023
Review titled Optegra UK
Replied on 04 June 2024
We're sorry to hear about your mother's negative experience.We would like to apologise for any distress this has caused. Your feedback is concerning, and we take it seriously. Patient care and a respectful environment are of utmost importance to us. We would like to investigate this matter further to understand and address the issues your mother encountered. It's important to us that we address her concerns and work to improve our services. To do so, we kindly request that you provide us with more specific details about your mother's experience and complaints by sending an email to eyecare@optegra.com. This will assist us in conducting a thorough investigation. Once we receive this information, we will promptly follow up with the appropriate actions to address the situation. We appreciate your understanding and assistance in helping us resolve this matter.
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Review titled horrible experience
Rated 1 star out of 5
by Syed Qutab - Posted on 27 June 2024
I had an icl implant surgery in 2022 in both eyes. I was convinced by their team to undergo the surgery and that the risks were minimal. Both eyes were operated on the same day 15 minutes apart. The follow ups were no thorough and I was left with elevated pressure in both eyes and large floaters which subsequently led to retinal detachment. The help after that was no on point either. I have since had 6 further surgeries at BMEC and have been left with significantly impaired vision in the left eye whilst the right eye if full of floaters and had a retinal tear which required treatment. My life has been turned upside down and for the worse since Optegra. To make matters worse I am still being required to pay for the initial surgery.
Visited December 2022
Review titled Optegra UK
Replied on 27 June 2024
Dear Syed,We're sorry to hear about your negative experience with us.We would like to apologise for any distress this has caused. Your feedback is concerning, and we take it seriously. Patient care and a respectful environment are of utmost importance to us. We would like to investigate this matter further to understand and address the issues your mother encountered. It's important to us that we address her concerns and work to improve our services. To do so, we kindly request that you provide us with more specific details about your experience and complaints by sending an email to eyecare@optegra.com. This will assist us in conducting a thorough investigation. Once we receive this information, we will promptly follow up with the appropriate actions to address the situation. We appreciate your understanding and assistance in helping us resolve this matter.