Optegra UK
Optegra UK, 20 Market Street, Altrincham, Greater Manchester, WA14 1PFPatient ratings and reviews
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Reviews
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Review titled Dreadful service
Rated 1 star out of 5
by Chris dawes - Posted on 03 May 2024
After a long wait i had my yag surgery done in 2023, the lady that carried out my procedure was obviously very inexperienced as she had to keep going out of the room to ask advice of a senior member of staff. I then had a very bad allergic reaction to the eye cream that was used, she then panicked and left the room and then a senior member came in to wash my eye & use a different cream, i was then told the yag had been successful and the eye was clear After this i visited my optician to be told it hadnt cleared and would need to be done again!! I am in may 2024 and have been offered an appointment that wasnt convenient due to my holiday. I was informed they had no further appointments at all and they couldnt help me. I am absolutely disgusted with this service and can on recommend anyone contemplating using this service to go somewhere else!
Visited May 2024
Review titled Optegra UK
Replied on 04 June 2024
Dear Chris We're sorry to hear about your negative experience with us.We would like to apologise for any distress this has caused. Your feedback is concerning, and we take it seriously. Patient care and a respectful environment are of utmost importance to us. We would like to investigate this matter further to understand and address the issues your mother encountered. It's important to us that we address her concerns and work to improve our services. To do so, we kindly request that you provide us with more specific details about your mother's experience and complaints by sending an email to eyecare@optegra.com. This will assist us in conducting a thorough investigation. Once we receive this information, we will promptly follow up with the appropriate actions to address the situation. We appreciate your understanding and assistance in helping us resolve this matter.
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Review titled Factory
Rated 3 stars out of 5
by Anonymous - Posted on 06 July 2024
I've had both cataracts done by optegra. Altho the surgery was fine, I was let down on post surgery event. Out of hours number didn't respond for 4 hours. By then I'd rung 111, gone to A&E and been assisted. optegra's after-care was very poor. So grateful for the NHS, response, guidance and care. I should have been 'weaned' off the eyedrops, stopping suddenly rebounded. Shocked optegra didn't warn or prepare me (nothing in aftercare notes about this at all).
Visited May 2024
Review titled Optegra UK
Replied on 09 July 2024
We're sorry to hear about the issues you've encountered with your post surgery event. We'll ensure your concerns are addressed promptly and that you receive the necessary follow-up. If you have any further comments or need assistance, please don't hesitate to get in touch at eyecare@optegra.com. Your feedback is valued, and we're committed to resolving the situation.
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Review titled Exceptional caring staff everywhere
Rated 5 stars out of 5
by Anonymous - Posted on 10 April 2024
I had a cataract operation only 2 days ago and the result is amazing, i just cannot find the words to say how grateful i am for your care and all the kind and friendly staff everywhere who make you feel so relaxed. I will be having my other eye operated on and now have no worries and am looking forward to it.Thank you so much all of you,and Consultant Steven Naylor.
Visited April 2024
Review titled Optegra UK
Replied on 04 June 2024
We want to extend our sincere appreciation for your glowing review. Knowing that our Cataract procedure has had such a positive impact on your vision brings us immense joy. At Optegra, we strive to provide a seamless experience for all our patients, and your feedback reaffirms that we're on the right track. If you have any friends or family considering eye surgery, we'd be honoured to assist them too. Thank you for being a part of the Optegra family!
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Review titled Independence from glasses!
Rated 5 stars out of 5
by Philippa Hill - Posted on 09 May 2024
I had cataract surgery at Optegra 6 weeks ago and am extremely satisfied and delighted with the outcome. The surgery itself was quick and painless. Enhanced lenses were recommended for me, and a reading and intermediate lens was put in one eye and a distance and intermediate in the other with the result that I no longer need glasses for reading, computer, TV and daylight driving! I haven’t driven at night yet as my night time long distance vision remains slightly blurred, but I’m told this should improve with time. I have been very impressed by my treatment, mainly at Guildford with surgery on one eye at Solent; the surgeon, supporting team and administrative staff combine skill, efficiency and professionalism with a friendly and caring approach. Very many thanks to all involved!
Visited March 2024
Review titled Optegra UK
Replied on 05 June 2024
Thank you Philippa, for sharing your success story with us! We're elated to know that our cataract surgery made a significant difference in your vision. Your feedback is invaluable to us and serves as motivation for our team to keep delivering excellent eye care services. We're always here for you, so don't hesitate to get in touch if you need anything. Here's to a brighter, clearer future!
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Review titled Excellent treatment
Rated 5 stars out of 5
by Tony Isherwood - Posted on 26 January 2024
I had laser treatment on both eyes at the Colindale clinic. All the staff were friendly and courteous. My treatment was completed within 1 hour and I was immediately free to go home with no after effects.I could not praise the clinical staff more highly for their professionalism. I now have perfect vision. My only criticism is that because of NHS policy they could only treat one eye at a time so I had to make two visits. Overall I am very pleased with the service I received.
Visited January 2024
Review titled Optegra UK
Replied on 04 June 2024
Your thoughtful review means the world to us! We're thrilled to have been a part of your Laser eye treatment journey and to know that you had a positive experience with our team. Our mission is to provide the best possible eye care, and your feedback motivates us to keep raising the bar. We're here for you whenever you need us. Thank you for being a valued member of the Optegra community!
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Review titled Great NHS treatment
Rated 5 stars out of 5
by Pam Mudie - Posted on 05 January 2024
I had a cataract operation today and was very impressed by all the staff and the treatment I received. I will be having the cataract on my other eye removed and will have no nerves at all.
Visited January 2024
Review titled Optegra UK
Replied on 05 June 2024
Thank you Pam,we want to extend our sincere appreciation for your glowing review. Knowing that our Cataract procedure has had such a positive impact on your vision brings us immense joy. At Optegra, we strive to provide a seamless experience for all our patients, and your feedback reaffirms that we're on the right track. If you have any friends or family considering eye surgery, we'd be honoured to assist them too. Thank you for being a part of the Optegra family
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Review titled The whole experience was far better than I had anticipated.
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2023
From reception staff, to nurses, Clinicians, and Surgeons, their kindness and understanding was brilliant, and the painless procedure and outcome far better than I had anticipated. Thank you everyone at Guildford. I wish I had had the procedure many years ago now. However, my only hiccup is that patients do have to wait much longer than the given time for their appointments which is probably due to the popularity of the Guildford practice.
Visited September 2023
Review titled Optegra UK
Replied on 05 June 2024
Your thoughtful review means the world to us! We're thrilled to have been a part of your journey and to know that you had a positive experience with our Guildford team. Our mission is to provide the best possible eye care, and your feedback motivates us to keep raising the bar. We're here for you whenever you need us. Thank you for being a valued member of the Optegra community
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Review titled Fantastic service
Rated 5 stars out of 5
by Mrs Ann Oxley - Posted on 10 October 2023
I had my first cataract surgery in September this year, at the practice in Whiteley Hampshire. I was very nervous as you have to be awake and it worried me. I need not have been worried at all, the team are amazing and throughout the whole process put me at my ease. I highly recommend Optegra.
Visited September 2023
Review titled Optegra UK
Replied on 05 June 2024
We're grateful for your positive review and for choosing Optegra for your eye care needs. It's heartwarming to know that our Hampshire team provided you with a top-notch experience, from consultation to post-operative care. Your satisfaction is our ultimate goal, and we're delighted to have achieved it. Thank you once again, and we look forward to continuing to serve you and others with the same level of care and dedication.
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Review titled Excellent team
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2023
If medals could be handed out Hampshire would win them all. From the first visit to assess my suitability to the last appointment signing me off it has been first class. Excellent staff kind caring professional attentive and lovely people. I was very lucky to be able to attend the clinic. Thank you everyone you are my heroes
Visited July 2023
Review titled Optegra UK
Replied on 04 June 2024
Thank you for sharing your success story with us! We're elated to know that our cataract surgery made a significant difference in your vision. Your feedback is invaluable to us and serves as motivation for our team to keep delivering excellent eye care services. We're always here for you, so don't hesitate to get in touch if you need anything. Here's to a brighter, clearer future
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Review titled Terrible experience
Rated 1 star out of 5
by Lynn Smith - Posted on 24 January 2024
I had my first cataract done at Optegra Manchester in July 23. At around mid August I developed anesometropia, a condition that causes sight distortion, photophobia and double vision. This sometimes happens when one eye has surgery. The remedy for me was to have the 2nd eye done(also scheduled because I needed that eye's cataract removed too. This was not Sheduled until 22 Sept, despite my going back to the hospital three times seeking help. I was left to endure terrible discomfort and fear. The staff showed no compassion for my suffering or sense of urgency. I was later told that. Optegra worked within their time frame ie 6 weeks. They did send me flowers and a miniature box of chocolates though! Optegra are only 'great' if your op does not have complications.
Visited July 2023
Review titled Optegra UK
Replied on 04 June 2024
We're sorry to hear about the issues you've encountered with your cataract surgery and the subsequent laser correction. We'll ensure your concerns are addressed promptly and that you receive the necessary follow-up. If you have any further comments or need assistance, please don't hesitate to get in touch. Your feedback is valued, and we're committed to resolving the situation.