Phoenix Health Solutions Limited HQ
White Rose Surgery, Exchange Street, South Elmsall, Pontefract, West Yorkshire, WF9 2RDPatient ratings and reviews
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Reviews
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Review titled Endoscopy staff was amazing.
Rated 3 stars out of 5
by sharon - Posted on 15 July 2024
Had to have an endoscopy in June, the endoscopy staff was amazing the day I attended even though they was running a little late came and told me the reason etc for this. was told the main results of the endoscopy within minutes of the procedure finishing, but biopsy's was also taken and that they would take 2 weeks to come back. And theses' would be posted out to me or through a follow up appointment with the requesting Dr. Nothing through the post in 5 weeks so called the surgery to be told a nurse would call me back and explain the results Nothing again, called again day after to be told again a nurse would call me back nothing again 6 times in total I called the surgery and to this day in July still waiting for the phone call or letter through the post I really don't think patient care has been taken seriously on this occasion.
Visited June 2024
Phoenix Health Solutions Limited HQ has not yet replied.
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Review titled ENT consultant
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
I was referred on a fast track to the ENT clinic after having problems with painful ear infections, loss of hearing and ? Perforated eardrums. I had a hearing test, the gentleman who did this was good, however, I did explain that my hearing problems only started since the infections. When I went in to see the Dr he was very belittling and would not listen to what I was trying to explain to him. I went to the appointment to get advice about why the infections were not clearing up and if? I had actually Perforated my eardrums, as having seen a few clinicians at my practice had different diagnoses each time. He was very rude when I tried to ask questions and kept interrupting me regarding the state of my ears. He said I was deaf due to my age and made me an appointmentfor hearingaids...... Until the infections started I had no problems whatsoever with my hearing. I intend to get a second opinion and would not recommend this dr th anyone.
Visited February 2024
Phoenix Health Solutions Limited HQ has not yet replied.
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Review titled Very positive experience
Rated 5 stars out of 5
by Gary Pickersgill - Posted on 04 February 2024
I was referred for a Colonoscopy. The admission nurse was caring and very personable as well as being professional. The Doctor and all the other staff performing the proceedure were great. They made me feel very at ease. The Dr took time to explain the outcome and chatted through out where appropriate. The nurse who provided care in recovery answered all questions posed and again was very personable. I would certainly recommend their services to others: some of the other reviews here do not reflect my experiences in any way! Thank you so much to all.
Visited February 2024
Phoenix Health Solutions Limited HQ has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
I checked in for a colonoscopy at 11:15 and waited over 2 hours to be seen. When I enquired, they'd forgotten about me. I was really nervous about the procedure so to be kept waiting in a GP waiting room for over 2 hours was terrible. Will never return.
Visited October 2023
Phoenix Health Solutions Limited HQ has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Was referred for colonoscopy, read previous reviews which made me feel anxious. On arrival saw admission nurse, she was caring and professional. The Dr and all nursing staff performing the proceedure were great. The Dr took time to explain the outcome. The nurse who provided care in recovery answered all questions posed. Would recommend their services to others.
Visited June 2023
Phoenix Health Solutions Limited HQ has not yet replied.