Pioneer Healthcare Limited
Claremont Hospital, 401 Sandygate Road, Sheffield, South Yorkshire, S10 5UBPatient ratings and reviews
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Reviews
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Review titled Speedy and great result
Rated 5 stars out of 5
by Thomas Horton - Posted on 14 December 2024
Recently has spinal surgery at Claremont Hospital, Sheffield. Everyone involved where professional and welcoming. My surgeon i very well respected and extremely pleasant to all. (not able to name him but wow thanks) My 7 year old sciatica issue has gone, yes it feels so strange but now to be able to stand and walk pain free is fantastic. The hospital is modern and very clean, plus the food is excellent, Its a private hospital but with "patient choice" I was a NHS patient, my overall experience is 5 star, cannot say anything negative about Claremont of the staff, even got a phone call the day after I got home asking if everything was ok, given advice on how to contact them if I had even the slightest issue. Well done Pioneer and Claremont and a massive thanks for improving my heath and life.
Visited December 2024
Pioneer Healthcare Limited has not yet replied.
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Review titled Unfit for purpose
Rated 1 star out of 5
by Alan Hinds - Posted on 22 November 2024
On Tuesday 19th of November I received a telephone call to say that an appointment had been made for me at Peterborough hospital for Sunday 24th of November at 12 noon and I would receive a letter from the hospital confirming this I also received a text from pioneer with details of the date and time of the appointment today Friday 22nd of November as no letter been received I phoned the hospital who knew nothing about it I then called pioneer and was told the appointment had been cancelled because I had had been accessed previously no contact from anyone to inform me of this so I am left with two train tickets that are useless to me Absolutely disgusting service
Visited November 2024
Pioneer Healthcare Limited has not yet replied.
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Review titled Cancelled
Rated 1 star out of 5
by Chris Tansley - Posted on 23 November 2024
The clinic I attended today nerve conductive studies was cancelled. I was not informed I travelled and waited in a waiting room. There was nerve construct conductive studies happening there but by a different clinic who wouldn’t see any patients wouldn’t look up any records and wouldn’t help at all, I’m disappointed is an understatement
Visited November 2024
Pioneer Healthcare Limited has not yet replied.
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Review titled Contact your patients if you cancel appointments
Rated 1 star out of 5
by Chris Tansley - Posted on 23 November 2024
I had an appointment for a Nerve conduction study with Pioneer Heath Care . After travelling to the appointment and sitting there for 30 minutes I was told one of the 2 clinics they were running was cancelled… nobody informed me and the people running the other clinic who also worked for pioneer and the NHS were rude and unhelpful… I’ve been waiting since June 2001 snd now told I have to get a new referral from my GP and go back on a waiting list again! Pioneer Healthcare should have contacted all the people affected when they cancel a clinic and if you have other staff at the same clinic doing the same thing they should help….
Visited November 2024
Pioneer Healthcare Limited has not yet replied.
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Review titled Very Good
Rated 4 stars out of 5
by Chris Wells - Posted on 24 September 2024
The whole procedure which included Consultants, Doctors, Nurses and Hospital Staff was excellent and very informative. Thanks to everyone.
Visited July 2024
Pioneer Healthcare Limited has not yet replied.
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Review titled Simply awful - I wish I had been kept on the Nhs list
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
After Covid delayed my initial Nhs referral, my Neurology case was outsourced to Pioneer. I received initial contact, but it then took them well over a year to book my consultation, which was scheduled last August 2023. The consultant referred me for an Mri scan, which I had in February this year, and said that he would review and then either refer me to the Neurology Surgical team, or would arrange for a follow-up consultation with himself. To date, in July 2024, I have had no contact, despite numerous attempts to get the results of my scan. Apparently, only one person in the office has access to the Neurology files, and they have so far failed to call me back. My results have not been provided to the Nhs or my Gp, so they are unable to help. I have had a good deal of experience using private healthcare, and Pioneer's service is dreadful by comparison. I wish I had opted to remain on the Nhs list, rather than being referred out. I sincerely hope that the Nhs reconsiders using this company in the future.
Visited July 2024
Review titled Pioneer Healthcare Limited
Replied on 10 July 2024
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. I am very sorry that your experience was not what we strive to provide. If you would like us to look into your concerns please could you contact us on governance.totallypcdind@nhs.net. Kind regards Clinical Governance Lead - Totally Group
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Review titled Lacking equipment
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
After waiting 6 years for an appointment - arrived to find they lacked equipment that even high street stores have - and have now to go on another waiting list (which is about 9 months long). The consultant was dismissive and disinterested. I thought that the idea of bring the private sector in was to quicken and improve the service ....
Visited June 2024
Review titled Pioneer Healthcare Limited
Replied on 18 June 2024
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. I am very sorry that your experience was not what we strive to provide. If you would like us to look into your concerns please could you contact us on governance.totallypcdind@nhs.net. Kind regards Clinical Governance Lead - Pioneer Health Care
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2024
Waited 3 years to see a neurologist and agreed to see someone at pioneer, had MRI scans that took weeks to be reported on and several times since I have called pioneer asking for my GP to be sent the report, they say it’ll be done that day , it never is and after 4 weeks GP still hasn’t had a report. I have no faith in my ongoing care
Visited March 2024
Review titled Pioneer Healthcare Limited
Replied on 09 July 2024
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. I am very sorry that your experience was not what we strive to provide. If you would like us to look into your concerns please could you contact us on governance.totallypcdind@nhs.net. Kind regards, Clinical Governance Lead - About Health
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
Failed to return my phone message. Eventually wrote to me on plain note paper with no heading , address or contact number asking me to get in contact with them. Impossible to do.
Visited September 2023
Review titled Pioneer Healthcare Limited
Replied on 13 September 2023
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. I am very sorry that your experience was not what we strive to provide. If you would like us to look into your concern please could you contact us on governance.totallypcdind@nhs.net. Clinical Governance Lead - Pioneer