Pioneer Healthcare Limited
Claremont Hospital, 401 Sandygate Road, Sheffield, South Yorkshire, S10 5UBPatient ratings and reviews
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Reviews
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Review titled Simply awful - I wish I had been kept on the Nhs list
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
After Covid delayed my initial Nhs referral, my Neurology case was outsourced to Pioneer. I received initial contact, but it then took them well over a year to book my consultation, which was scheduled last August 2023. The consultant referred me for an Mri scan, which I had in February this year, and said that he would review and then either refer me to the Neurology Surgical team, or would arrange for a follow-up consultation with himself. To date, in July 2024, I have had no contact, despite numerous attempts to get the results of my scan. Apparently, only one person in the office has access to the Neurology files, and they have so far failed to call me back. My results have not been provided to the Nhs or my Gp, so they are unable to help. I have had a good deal of experience using private healthcare, and Pioneer's service is dreadful by comparison. I wish I had opted to remain on the Nhs list, rather than being referred out. I sincerely hope that the Nhs reconsiders using this company in the future.
Visited July 2024
Review titled Pioneer Healthcare Limited
Replied on 10 July 2024
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. I am very sorry that your experience was not what we strive to provide. If you would like us to look into your concerns please could you contact us on governance.totallypcdind@nhs.net. Kind regards Clinical Governance Lead - Totally Group
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Review titled Lacking equipment
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
After waiting 6 years for an appointment - arrived to find they lacked equipment that even high street stores have - and have now to go on another waiting list (which is about 9 months long). The consultant was dismissive and disinterested. I thought that the idea of bring the private sector in was to quicken and improve the service ....
Visited June 2024
Review titled Pioneer Healthcare Limited
Replied on 18 June 2024
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. I am very sorry that your experience was not what we strive to provide. If you would like us to look into your concerns please could you contact us on governance.totallypcdind@nhs.net. Kind regards Clinical Governance Lead - Pioneer Health Care
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2024
Waited 3 years to see a neurologist and agreed to see someone at pioneer, had MRI scans that took weeks to be reported on and several times since I have called pioneer asking for my GP to be sent the report, they say it’ll be done that day , it never is and after 4 weeks GP still hasn’t had a report. I have no faith in my ongoing care
Visited March 2024
Review titled Pioneer Healthcare Limited
Replied on 09 July 2024
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. I am very sorry that your experience was not what we strive to provide. If you would like us to look into your concerns please could you contact us on governance.totallypcdind@nhs.net. Kind regards, Clinical Governance Lead - About Health
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
Failed to return my phone message. Eventually wrote to me on plain note paper with no heading , address or contact number asking me to get in contact with them. Impossible to do.
Visited September 2023
Review titled Pioneer Healthcare Limited
Replied on 13 September 2023
Dear patient, Thank you for your feedback, we are always pleased to receive feedback, whether it is good or bad to help us to improve our service. I am very sorry that your experience was not what we strive to provide. If you would like us to look into your concern please could you contact us on governance.totallypcdind@nhs.net. Clinical Governance Lead - Pioneer