Primary Eyecare Services Ltd
Waulk Mill [2.3], 51 Bengal Street, Manchester, Greater Manchester, M4 6LNPatient ratings and reviews
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Reviews
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Review titled Great practise
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Got back to me quickly, very helpful felt reassured ,and knew they would follow up if needed,prescribed the right medication needed,and thorough with there questioning re the problem,
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 02 January 2024
Dear Patient Thank you for your feedback. We are glad to hear that we were able to help you with your eye problem. Kind Regards Primary Eyecare Services Team
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Review titled Great service
Rated 5 stars out of 5
by Kathryn sands - Posted on 23 November 2023
I had an in depth conversation with the consultant, after giving my details & symptoms she sorted me with appointments with specialist staff in my local area, she also was very helpful & understanding she gave me good practical advice to follow. I certainly felt more positive after I had .spoken to her.l will definitely go through this service again .
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 02 January 2024
Dear Patient Thank you for your feedback Kathryn. We are glad to hear that you had a good experience from your consultation. We will pass on your feedback to the staff involved. Kind Regards Primary Eyecare Services Team
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
Messaged doctor in the morning, referred to primary eye care who gave a quick and efficient service. Problem diagnosed and treatment recommended before lunchtime. Thanks
Visited November 2023
Review titled Primary Eyecare Services Ltd
Replied on 02 January 2024
Dear Patient Thank you for your feedback. We are glad to hear that we were able to help you with your eye problem. Kind Regards Primary Eyecare Services Team
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Review titled Poor service
Rated 1 star out of 5
by Twana - Posted on 20 June 2023
Really poor service I have been calling now for the pass two days and still no one has answered me 😡 no one has called me back I wait on hold for hour and a half at time before I hang up because I'm tired of waiting for a nhs service it's really bad. Now I have been on hold now for 2 hours still waiting for someone to answer Me
Visited June 2023
Review titled Primary Eyecare Services Ltd
Replied on 21 June 2023
Dear Twana, Sorry to hear you were unable to get through to speak to us. Please try again or send us your details via our contract us form here: https://primaryeyecare.co.uk/contact/ and we will contact you back as soon as we can to help you with your query. Thank you Primary Eyecare Services Team
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Review titled Pointless service
Rated 1 star out of 5
by Michael - Posted on 10 May 2023
I had conjunctivitis 6 weeks ago and NHS 111 on line was excellent, got me seen and treated in an hour. The condition recurred 3 weeks later, I was advised to see a pharmacist who again advised and sold me the appropriate treatment, within minutes. The conjunctivitis came back yesterday and on the instructions of the pharmacist I called my GP, to be told that they no longer look after eyes. I was given a link to this eye care service, which I used just to be told to phone my local Specsavers branch to organise an appointment. On speaking to them and giving them my full history, I am told that they will arrange an appointment for me to be examined but cannot prescribe treatment, and will have to refer me back to my GP for that. The appointment I have been given is 6 days away! What is the point of this service if it does not give a service? I suspect that by the time I am seen the condition will have cleared up again and I will be back to square one, waiting for it to reoccur and start again. Another, NHS waste of time and resources with no outcome. In the meantime, what am I supposed to do with my infection?
Visited May 2023
Review titled Primary Eyecare Services Ltd
Replied on 18 May 2023
Dear Michael, Thank you for your feedback. We are sorry to hear that you have not had a positive experience of the service so far. We support many minor and urgent eye care services, if you would be willing - please can you share your details and which part of England you are from, with us via our contact us form by using this link (https://primaryeyecare.co.uk/contact/). We will be in touch to help you with your eye problem and also use the feedback to improve the service experiences for all patients. Please note that often the medication for conjunctivitis that maybe recommended by the optometrist beyond self care is an over the counter purchased medication. But please do get in touch and we will look to help you as soon as possible. We look forward to hearing from you. Kind Regards Dharmesh
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Review titled poor
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2023
how does someone get hold of you now i have been told that this site is providing care for my eyes instead of the hospital will i get updated on when my appointment will be
Visited April 2023
Review titled Primary Eyecare Services Ltd
Replied on 20 April 2023
Dear patient, Sorry to hear you were unable to get through to speak to us. Please try again or send us your details via our contract us form here: https://primaryeyecare.co.uk/contact/ and we will contact you back as soon as we can to help you with your query. Thank you Primary Eyecare Services Team
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2023
2 weeks ago was diagnosed doctors words I believe you have a conjunctival inclusion cyst been putting artificial tears gel 6 times a day not much improvement this morning eye was particularly red rang back was told a optician would ring to look at it under the microscope sometime next week very poor service
Visited April 2023
Primary Eyecare Services Ltd has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 12 April 2023
I had something trapped in my eye that I couldn't remove, causing a lot of irritation. Of the two opticians I was referred to, one failed to answer the phone and the other told me that the earliest I could see an optometrist was 3 days, and to go to my nearest NHS urgent treatment centre instead. I thought the point of this service was to reduce the burden on A& E. However I went immediately to the hospital and was quickly seen and treated - thankfully.
Visited April 2023
Review titled Primary Eyecare Services Ltd
Replied on 20 April 2023
Dear Patient Thank you for you feedback. We are sorry you were unable to access the service in the way that you needed. If you are willing we would love to receive more detail about where you are based so we can look to feedback and improve the service in that area. If can share more information to help us please send this to us via our contact us form: https://primaryeyecare.co.uk/contact/ We hope your eye is better now. But should you have any challenges do get back in touch with the service. Thank you Primary Eyecare Services Team
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Review titled Terrible service
Rated 1 star out of 5
by Amie Callicott - Posted on 20 April 2023
Received a referral for my son for primary vision check, I completed the referral online using the information given. Two weeks later another letter comes to tell me I haven't completed it, so I do another. Here we are another two weeks on and still nothing, I've spent hours on hold with no luck to speak to someone, surely you've got at least one person answering the phones. The referral doesn't even look to have been sent to my selected opticians yet as I've also called them.
Visited April 2023
Review titled Primary Eyecare Services Ltd
Replied on 20 April 2023
Dear Aimie, Thank you for your feedback. Sorry to here you haven't been able to get through to us to resolve your issue. We will be in touch shortly to help you. Thank you Primary Eyecare Services Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
I was told that doctors don’t deal with eye problems anymore and given this number to call. I waited in the queue to then be asked questions about my eye issue and told I would be called back later and given s time frame for the callback. I was called back on and the person I spoke to suggested what might be the problem. Only suggested as how can a proper diagnosis be given over the phone!! He told me I needed drops and ointment and I asked him to send me what I needed to get. He said he would text me the information, however 24hours later and another phone call I’m still waiting because he sent the info to the wrong person!!! How can this service work without a face to face appointment!! It’s beyond me. So frustrating
Visited March 2023
Review titled Primary Eyecare Services Ltd
Replied on 20 April 2023
Dear Patient, Thank you for your feedback. Sorry to hear about your experience. We are sorry the information you needed didnt reach you in a timely manner. We will feed this back to the team to improve this aspect of the service. The service has a mixture of telemedicine and face to face consultations. With management tailored to the patient and their eye problem. We hope your eye is better and if not please do get back in touch and we will gladly support you via telemedicine or arrange for a face to face consultation via a local practice. Thank you Primary Eyecare Services Team