Primary Eyecare Services Ltd
Waulk Mill [2.3], 51 Bengal Street, Manchester, Greater Manchester, M4 6LNPatient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
I was told that doctors don’t deal with eye problems anymore and given this number to call. I waited in the queue to then be asked questions about my eye issue and told I would be called back later and given s time frame for the callback. I was called back on and the person I spoke to suggested what might be the problem. Only suggested as how can a proper diagnosis be given over the phone!! He told me I needed drops and ointment and I asked him to send me what I needed to get. He said he would text me the information, however 24hours later and another phone call I’m still waiting because he sent the info to the wrong person!!! How can this service work without a face to face appointment!! It’s beyond me. So frustrating
Visited March 2023
Review titled Primary Eyecare Services Ltd
Replied on 20 April 2023
Dear Patient, Thank you for your feedback. Sorry to hear about your experience. We are sorry the information you needed didnt reach you in a timely manner. We will feed this back to the team to improve this aspect of the service. The service has a mixture of telemedicine and face to face consultations. With management tailored to the patient and their eye problem. We hope your eye is better and if not please do get back in touch and we will gladly support you via telemedicine or arrange for a face to face consultation via a local practice. Thank you Primary Eyecare Services Team
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 23 November 2022
I was told to phone this service by my GP after my eye swelled, turned red and very sore. I spoke to the service early afternoon and sent over photos. I was told I probably needed antibiotics sent over to my GP and someone would call me back. Noone came back to me and when I called again at 5.15pm they had closed! Meanwhile my eye is getting redder, more swollen and more sore!! Having called my GP back, I'm told that the doctors there can't evaluate eyes. And they wonder why people end up at A&E!!
Visited November 2022
Primary Eyecare Services Ltd has not yet replied.