Provide
900 The Crescent, Colchester Business Park, Colchester, Essex, CO4 9YQPatient ratings and reviews
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Reviews
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Review titled No senior physicians in A&E prolongs waiting times
Rated 1 star out of 5
by Anonymous - Posted on 01 April 2024
At Heartlands A&E Saturday 30th March. Staff on duty there were so patient and kind. Waiting room was not even 1/4 full on arrival 2:30pm. Tests done within 3 hours. At 9ish after 4 hrs waiting for results we were told a senior physician needed to see results to decide what next. By 11:30 it was unbearable and we were told there was not a senior physician on duty in A&E so it had been 9 hours of waiting to be told they had no idea when one would be available from the main hospital. By then we had already witnessed a couple of really unpleasant incidents which needed security staff involvement and the waiting area was almost full so my 88 year old friend made the decision to go home for safety. She was phoned at 4am by the hospital but no message left. Judging by that we would have been in A&E until that time. Surely 1 senior member of staff could be situated in A&E to look at test/ blood results and support the overworked staff in there and to ensure people aren’t sitting there for hours unnecessarily.
Visited March 2024
Provide has not yet replied.
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Review titled Just Waste Of Time and Energy
Rated 1 star out of 5
by Nandeshwar - Posted on 28 February 2024
If we are severe sick today, then why we book blood appointment after 15 days and why we wait for unine report for more then 1 week and why only guidelines are there to delay the treatment, it should be on same day, why we are wasting our time and energy for appointments only, as we paid IhS fees and everytime on each prescription which is just antibiotics, without diagnosis and without knowing exact issue just issuing antibiotics and this is continuously going on from last two months and no solution provided, same in Ane, took blood sample and urine and we herd that they throw urine sample without any diagnosis, its just their guidelines and same antibiotics issued at last..Main problem is having something wrong in stomach and pain is there from more then last 2 months then why no sonography takes place on same day..In this country where diseases are too less, patients are too less, still not able to handle. In India same day treatment with report results takes place and each doctor diagnosis at the same point of time on same day. They treat more then 500 patients a day still able to solve on same day with report results..if such cases like malaria,dengue etc takes place here then what this trust do ? Care, mental health are just words on paper, no real implementation of it. Everyone knows this but not saying as they are on benefits but we paid too much and not expecting such delays and waiting time. System is not user friendly and only referred from one place to another for small small concerns, we can't take holidays for such daily activities. Medical treatment should be based on what we want and not by what a nurse said as per his understanding about severe issue which is normal according to them just to neglect same and wants to bear as much we can and make it more severe issue,if we want sonography then it should be on same day, how much time required for a single sonography it's just 5 minutes process, so create more centres as no much pending cases and delays are due to not getting immediate results and no resolution provided fast as dates are available and appointments are very less for same, still no one handle it seriously. So false statements are taken places and delays is due to useless guidelines and laziness.
Visited February 2024
Provide has not yet replied.
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Review titled Excellent service and good experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2024
The dr was waiting for my arrival, was pleasant, courteous and informative. The injection was painless and quick, I appreciated his comments and advice for after care. A very good and pleasant experience.
Visited January 2024
Provide has not yet replied.
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Review titled Brilliant bedside manner
Rated 5 stars out of 5
by PAUL WILLIAMS - Posted on 23 December 2023
My wife recently attended the ENT Clinic at Kettering General Hospital,having suffered with nosebleeds for many years, the doctor not only cauterized her nose, while explaining everything, making her feel at ease, & arranging another appointment in a months time, He was very thorough. Thank you.
Visited December 2023
Provide has not yet replied.
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Review titled Fabulous service!
Rated 5 stars out of 5
by Kerry & David Stuart - Posted on 22 November 2023
Everyone we spoke to tonight from arrival to departure was absolutely amazing! Professional, kind, understanding , reassuring, thank you all, you wonderful people.
Visited November 2023
Provide has not yet replied.
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Review titled Superb treatment and service
Rated 5 stars out of 5
by Donna - Posted on 27 November 2023
I cannot thank the ENT team at Hawthorns Surgery enough for all the help in resolving an ear problem I'd had for over 6 months. After two visits to the ENT clinic I no longer have the infection which was so debilitating for me. I had seen several other GP's, consultants and alike to no avail and felt it was going to be an issue i would have to live with. Thank you so much for helping me get back to normal I'm so very grateful.
Visited November 2023
Provide has not yet replied.
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Review titled Long unacceptable waiting time !
Rated 2 stars out of 5
by Anonymous - Posted on 22 January 2024
I was referred to muscle skeletal team early Sep 2023 with a fast degenerating disk issue. I was told I’d been placed on the urgent list because of my walking ability and I’d receive an appointment within 2 weeks. After calling the service and my doctor contacting them again after his referral for an urgent appointment, I still heard nothing. By Nov the same year I was effectively housebound and could not walk or move without chronic pain. I unfortunately had to revert to going private which consumed all my life savings. I was eventually offered a NHS appointment 4 months after the original referral requested from my doctor. I feel let down by the service I’ve effectively contributed to all my working life by not been supported by the NHS.
Visited September 2023
Provide has not yet replied.
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Review titled Peter Street Surgery, Dover - Great care
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2023
I have recently become the main carer for my mum, who has terminal cancer and I have been blown away by the level of support and care I've received from staff at Peter Street Surgery, Dover. Everyone I have spoken to - from the reception team, practice nurses and GPs have gone out of their way to support me by providing flexibility around appointments to fit in around my mum's treatment. They have also signposted me to potential services and sources of support available to carers. Above all, they have shown great compassion and have made me feel I'm not alone on this very difficult journey.
Visited September 2023
Provide has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Neal Owen - Posted on 18 December 2023
Did a stop smoking clinic for 3 months. Had problems getting my script for Nicorette. Only went smoothly the first week and the last week. Person who was dealing with my case went on holiday for 8 weeks. Left with the manager who had too much to do than he could handle. Made it twice as difficult to give up the cigarettes as was forced to go round all the houses just to get the script. Was supposed to be support. Would not recommend.
Visited September 2023
Provide has not yet replied.
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Review titled An amazing GP practice!
Rated 5 stars out of 5
by Jo Verrall - Posted on 03 August 2023
My local GPS, Cutlers Hill Surgery in Halesworth Suffolk are absolutely outstanding. Within a few rings you can get through to reception, then you always get a same day appointment. The staff are caring and have terrific people skills. A vital talent in this field. The doctors and in particular the nurse practitioners are very knowledgeable and always take the time to listen. When my son was poorly, we had to bring him home. I could not believe how efficient the Practice were at arranging his care, all in the height of COVID. I feel that nothing is too much trouble for them. My husband and I are so grateful we have this brilliant surgery.
Visited August 2023
Provide has not yet replied.