Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Portal Failure
Rated 1 star out of 5
by Anonymous - Posted on 18 June 2024
My son waited months and months for an appointment. Filled in the required forms and answered relevant questions etc. He got a 'notification' that there was a note for him to read on the portal, and he was delighted as he thought this meant things were progressing, but in fact they told him he had been discharged. He then read through previous notes, that he had not been notified about, asking him for information etc. My son would have responded if he had received notifications about this but he did not. Is there a system error, glitch, where some notifications to patients are going through and others are not? This seriously needs addressing, brings to mind the terrible Post Office Horizon Scandal ! Is there a cover-up in Psychiatry-UK regarding system failure ?
Visited May 2024
Review titled Psychiatry-UK
Replied on 08 August 2024
Dear Patients parent Thank you for leaving your feedback. In order for us to look into this further for your son, please could you ask him to reach out to our dedicated Patient Safety team at experience@psychiatry-uk.com. Alternatively, if you have consent to speak on your son's behalf, you could reach out to us . Please do get in touch so we can address this matter for your son. Thank you. Kind regards, Psychiatry UK
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Review titled Absolutely unacceptable.
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2024
Waited just over 9 months with this clinic for a extremely needed autism assessment, filled in everything on time however after my long 9 month wait has been discharged for 'not fitting triage risk'. No warning whatsoever, may as well of told me I didn't 'need' my diagnosis enough, I've waited 20 years undiagnosed autistic, was finally hopefully to receive my diagnosis under this team, to be disrespectfully discharged with no proper explanation or warning. Absolutely unacceptable and disgraceful.
Visited May 2024
Review titled Psychiatry-UK
Replied on 13 August 2024
Dear Patient We are sorry to hear that the long wait and your experience have been frustrating. We completely understand your concerns. While we strive to provide the best possible care, we recognise that our online service may not be suitable for everyone. This is not a reflection on you, but rather our commitment to ensuring that each patient receives the highest standard of care. If we feel that we cannot deliver this level of care online, we must prioritise your well-being, even if it means declining our service. If you would like more clarity regarding the reasons for your discharge, please reach out to our dedicated Patient Safety Team at experience@psychiatry-uk.com. They can provide further explanation, as we cannot discuss individual cases on this platform. We understand your frustration, and we sincerely apologise for any inconvenience this has caused. Our top priority is the safety and care of our patients, and we will always make decisions with this in mind. Kind regards, Psychiatry UK
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Review titled Very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2024
Externally bad service. I left a note on my dashboard to resent a form and sent an email, but no response. I contacted them by phone, I waited over an hour, but still no answer.
Visited May 2024
Review titled Psychiatry-UK
Replied on 08 August 2024
Dear Patient Thank you for leaving your review. I'm sorry to hear that your note wasn't responded to within a satisfactory time. As I'm sure you're aware, the nationwide demand for assessments is impacting response times significantly. We are fully aware of this issue and are working closely with the NHS to rectify this as soon as possible. We hope that your note has now been answered. If it hasn't, please reach out to our dedicated Patient Safety team at experience@psychiatry-uk.com where they can look into this further. Thank you for your understanding. Kind regards, Psychiatry-UK
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Review titled Poor communication and a lack of empathy.
by Anonymous - Posted on 13 May 2024
I returned my Adult ADHD and Autism questionnaires back to my local Health Centre as instructed in October 2022. I didn't know who the forms were being forwarded to, or have any contact details for them. I was aware that the waiting list was over 12 months, so was expecting a letter sometime after that. It came as a shock to recieve a letter from the Kent and Medway Adult Autism and ADHD Service in April 2024 advising me that I had been discharged from their service because I had not completed questionaires. I emailed them explaining that submitted two questionnaires to my Health centre in October 2022. I received a rather curt reply saying that they had mailed me in April 2023 with additional questionnaires, and because they had not had a response, my referal would remain discharged from their service. I replied explaining that I had problems with my email account at that time because of storage issues, so had not recieved their email. I asked if the additional questionnaires could possibly be resent, but recieved no further repy from the Kent and medway Adult Autism Service. I feel that no other NHS department would use a single email as a first point of contact, and not follow it up. There are many reasons why a person might not recieve one email, not least of which, people with ADHD tend to be disorganised. The "We Care" and "Compassionate" values seem a long way from the truth with this organisation.
Visited April 2024
Review titled Psychiatry-UK
Replied on 13 August 2024
Dear Patient We're sorry to hear about your negative experience with Psychiatry UK. Please let me assure you that your perception does not align with the care and dedication we strive to provide to all our patients. However, We completely understand your frustration, and we take your feedback very seriously. Unfortunately, we cannot look into individual cases on this platform, so we strongly encourage you to reach out to our dedicated Patient Safety Team at experience@psychiatry-uk.com. They will be able to delve into your specific concerns and provide further assistance. We do have strict discharge criteria, primarily because staying engaged is crucial for effective care in an online setting. However, if there has been any misunderstanding, please do not hesitate to contact our team so that we can review your situation in detail. Thank you for taking the time to share your feedback. Kind regards, Psychiatry UK
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Review titled Terrible all around experience
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
I went for both ASD and ADHD diagnosis and had a poor experience with both. The ASD diagnosis really did not feel very thorough at all. The doctor turned up late and flustered in the assessment, lots of inaccuracies in the report. I wasn’t diagnosed… I fought for a second opinion with a different company and it was such a different experience. They spent many hours talking to me and my family, really built a big picture. Then finally I was diagnosed… I’m so happy I went elsewhere. With the ADHD diagnosis they discharged me before I could even have an assessment. No option to discuss it, right to the back of the queue after waiting a long time. Again went elsewhere and had a much better experience. There were also a number of admin errors along the way! The only positive is when I did call them the person was very pleasant and tried to be helpful, just wasn’t able to do anything to help.
Visited April 2024
Review titled Psychiatry-UK
Replied on 07 August 2024
Dear Patient Thank you for taking the time to leave a review. We are sorry to hear about your frustrations. We would very much appreciate it if you could reach out to our dedicated Patient Safety Team at experience@psychiatry-uk.com so we can look into this further. We value your feedback and would like to hear more about your experience. Kind regards, Psychiatry UK
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Review titled Very poor service overall
Rated 1 star out of 5
by Mark Crossley - Posted on 21 April 2024
This took ages to accept the referral, the GP had done a referral for autism, they kept saying they had not received it, I emailed a copy of the referral but they would not accept it. Finally I get the forms, fill them out, and I could have had a assessment but needed more time. They discharged me to the GP when I said not to, they say I need a face to face in person and I said I wanted online. I was told someone would call to go through the form but they never called. They won't reinstate the online assessment after spending hours preparing information so I won't know if I am autistic or not. They want the GP to refer back with the same information. I use GP surgery as c/o my home address due to bad experiences, they know this yet demand my home address, I said no means no, one time they called East Midlands Ambulance inappropriately about m when this was not necessary. They want the GP to refer back with the same information, pointless. They want me to have face to face when I have said I want online hence I requested online so now I am no far forward when I am ready for the assessment. They seem obsessed with having ID and audio or video recording calls and if you don't consent they won't speak to you. The experience is very poor and I have not moved forward, they are inflexible towards potential people who are autistic in their language and approach. On one call one lady ask for my home address 50 times and I said no. They cause upset and don't change their behaviour. Is it really worth the effort to get an autism diagnosis? Wished I had not bothered asking for an assessment now. I thought this would be the breakthrough I needed. Clearly not. Expect they will reply and say their patient experience team say this is not how they want it to be. They will look into it and this is not rectified, go back to GP and they don't understand how long the process takes or to refer elsewhere. They are out of touch. Customer service and interaction needs seriously looking at.
Visited April 2024
Review titled Psychiatry-UK
Replied on 29 July 2024
Dear patient Thank you for taking the time to leave such a detailed review. Your insights are important to us, and we're committed to addressing your concerns thoroughly. Please connect with our patient safety team at experience@psychiatry-uk.com so we can delve deeper into the issues you've raised. We have policies in place, including those related to addresses, to prioritise the safety of everyone involved. However, we would appreciate the opportunity to address your concerns. Kind regards, Psychiatry UK
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Review titled Discharged against their policy
by Liam - Posted on 22 April 2024
Don't really consider the conditions they're treating. Ask people with ADHD to fill in forms every week without failure and threatened to discharge me, I missed a few for various personal reasons then was discharged despite not meeting their discharge criteria. They don't send you reminders to fill in forms or anything useful for the conditions to help cater for their patients conditions... would not recommend.
Visited April 2024
Review titled Psychiatry-UK
Replied on 29 July 2024
Hello, Thank you for taking the time to share your feedback. Your input is important to us as we continuously strive to improve our services. While we're unable to address specific cases publicly, please know that we do have a discharge policy in place to ensure the smooth operation of our services and the best possible care for our patients. We're sorry you feel Psychiatry UK wasn't the right fit for you, but please rest assured that we're dedicated to keeping our patients engaged and providing the necessary care. Kind Regards Psychiatry UK
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Review titled Online just doesn’t work
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
Multiple attempts at ASD assessment online, Attempt 1 nov 2023 - Clinicians internet connection was poor - had to cancel Attempt 2 Jan 2024 - admin booked follow up now assessment- cancelled Attempt 3 - March 2024 - clinician cancelled appointment- re arranged Attempt 4 - March 2024 - error with teams link by organiser not allowing for guests to join ie.. me. Attempt 5…….??
Visited March 2024
Review titled Psychiatry-UK
Replied on 29 July 2024
Dear patient We are really sorry to hear about your frustrations in arranging an appointment. Your experience matters to us, and we want to ensure that your concerns are addressed properly. Please reach out to our dedicated patient safety team at experience@psychiatry-uk.com. While we're unable to investigate individual cases on this platform, we're committed to resolving your concerns through the appropriate channels. Thank you for bringing this to our attention. Kind Regards Psychiatry UK
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Review titled Awful.
Rated 1 star out of 5
by Mrs hannah Taylor - Posted on 26 February 2024
My husband was discharged from the service without warning on Friday. My husband with previous mental health breakdowns and who is a carer for myself with disabilities. We have kids we have jobs and now after a few months of him feeling clarity it has been ripped from us. They upheld the decision, leaving us with the prospect of starting the two year process again. I'm due major surgery in a week (hysterectomy) and my husband has lost the one thing that helps him cope. It's a disgrace expecting people being diagnosed with executive dysfunction to comply with unclear policies with zero support. Had I seen these reviews first I would have run a mile. Disgrace.
Visited February 2024
Review titled Psychiatry-UK
Replied on 15 March 2024
Dear Patient Thank you for sharing your feedback with Psychiatry UK via our NHS review area. We are genuinely sorry to learn of the distress your husband’s discharge has caused to both him and your wider family. Unfortunately we have to operate a strict discharge policy, which may be activated if patients are not engaging regularly with our service. We are, however, continuously working to improve the communications we send out to ensure: (a) that our policies are clear to patients engaging with our service and (b) to send out notifications to patients that they may be discharged if they have not responded to messages. Our patient experience is paramount and we value all feedback provided to inform the continuous improvement of our service, making small, incremental changes as and when required. Kind regards Psychiatry UK
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
My son was referred by GP for an ADHD assessment, he was so relieved after a long wait to get to the top of the waiting list. However he was abruptly discharged as they said he did not fill in the required forms, which was untrue as he took ages to fill in, which is a real chore for someone with ADHD to do. I don’t know what is going on with this company but something is seriously wrong.
Visited February 2024
Review titled Psychiatry-UK
Replied on 13 August 2024
Hello We’re very sorry to hear about your son’s experience and truly appreciate you taking the time to share your feedback. We understand how important this issue is and want to address it properly. While we can’t investigate individual cases through this platform, we are committed to looking into any errors that may have occurred. If your son’s discharge was a result of a mistake on our part, we would like the opportunity to make things right. Please contact our dedicated Patient Safety Team at experience@psychiatry-uk.com, and we will thoroughly review the situation. Thank you again for bringing this to our attention. We are here to help and ensure that your concerns are resolved. Kind Regards Psychiatry UK