Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Worst nhs provider I have ever had contact with
Rated 1 star out of 5
by Anonymous - Posted on 16 March 2023
I have requested my gp send me to psychiatry uk as my experiences with main stream mental health services has not been the best. My gp did a referral, and sent it to them, they keep saying they have not received it, I then send them the referral the gp sent to me and they then keep saying they have not received it. On each email they ask for my name, nhs number, address etc, on most emails I send asking if they have received my referral they keep asking for personal details to which after 40 times they have linked to my email address, under gdpr 2018, they do not need to keep asking all the time on email, they can ask on the telephone but this repetitive asking for the same information and cannot even confirm they have the referral when I have sent this is just bizarre. They want me to go back to the gp to send the referral that both myself and the gp have sent to them because they have not received the referral. I have even notified them if they keep causing me upset I will report them to the police for sending me malicious communications causing me alarm, upset and distress. I have never in all my years experiencing nhs services had any company in such a short period of time cause me so much distress. We go to them for a diagnosis and support for adhd and autism however now I think it is better not to have one, if they have caused this upset in just checking if they have received the referral what are they like when they assess me for the above conditions. The worst provider I have ever had contact with.
Visited March 2023
Review titled Psychiatry-UK
Replied on 23 March 2023
Dear Patient – Thank you for taking the time to post a review. We understand your frustration and we are really sorry to learn that you are in this position. It is possible that the referral sent in to us is not complete, or does not include the required accompanying documents. The best way for you to move your case forward would be to speak to your GP practice again to make sure that the referral sent contained all required documentation. If you are not yet a patient with Psychiatry-UK, we will not have access to your clinical information and so will not be able to provide any answers relating to your referral enquiry. We can reassure you, however, that our Admin Team will contact you as soon as they have received your completed referral.
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Review titled Extremely disappointed
Rated 1 star out of 5
by Anonymous - Posted on 15 February 2023
I hate that it is an online service. There are no appointments just an exchange of messages in a chat room - no continuity. It is extremely overwhelmed. In 2 years I have achieved nothing. I have had one virtual appointment and one prescription which did not work for me. I already had a diagnosis so this has been waste of time. I don't feel they give NHS patients the same standard of treatment they give private patients. Don't get your hopes up.
Visited February 2023
Review titled Psychiatry-UK
Replied on 22 March 2023
Hi – Firstly, please accept our apologies for missing your review when it was posted. Secondly, we are really sorry to hear that you have been struggling; as an online service, we understand that we may not be suitable for everyone. However, I can reassure you, and all other patients, that whether you come to P-UK as an NHS or private patient, you are equally valued and will always receive the same level of care. Although we are unable to look into individual cases via review platforms, for data protection reasons, we do have a dedicated Patient Experience team who would be happy to discuss the issues you have been experiencing. If you feel this would be beneficial, please contact: experience@psychiatry-uk.com.
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Review titled Very positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
I used Psychiatry-uk for my Autism assessment, accessing the service through the nhs Right to Choose scheme. I personally found the whole experience to be very positive. The online portal is an easy to navigate way to communicate with admin team and the assigned doctor, and I had no issues with it running smoothly. I didn’t have to wait all that long before I received my assessment appointment, around 5 months from time of referral to the assessment itself. The psychiatrist I was assigned for my assessment was very kind, understanding and professional. I felt very heard, and it was a huge relief to have my suspicions vindicated when I received my diagnosis. Overall I would highly recommend this service to anyone seeking an Autism diagnosis as an adult.
Visited February 2023
Review titled Psychiatry-UK
Replied on 22 March 2023
Hi – Thank you for your feedback. It is always really useful for us to hear about patient experiences, good or bad, so we can make sure we address any problems quickly or make changes to our processes if needed. We are pleased to hear that your experience has been so positive and that you would be happy to recommend our service.
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Review titled still waiting
Rated 2 stars out of 5
by Anonymous - Posted on 12 February 2024
my 38 year old daughter has been waiting a year do for for an ADHD assessment and checks regularly if she's near the top of the list as she was told a 6 month wait at the beginning of 2023.. my daughter is a single parent, work in a high pressure job and she is desperate for help.
Visited February 2023
Review titled Psychiatry-UK
Replied on 15 March 2024
Dear Patient We deeply apologise for any inconvenience your daughter has encountered due to extended wait times. We genuinely understand the frustration that can arise when expectations are not met. Our commitment to providing timely and efficient services is paramount, and we acknowledge that the quoted wait time of six months has unfortunately been extended. We want to assure you that we are actively addressing this issue to enhance our service delivery and reduce wait times for all our patients. It's important to note that our services are in high demand, contributing to the longer-than-expected wait times. We understand the impact this has had on your experience, and we genuinely regret any inconvenience caused. Please be assured that your feedback has been noted and forwarded to the appropriate teams. We understand the importance of continuous improvement and are dedicated to enhancing our services based on the feedback of our patients. Kind Regards Psychiatry-UK
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Review titled Going round in circles- very poor service.
Rated 1 star out of 5
by Eleanor Newell - Posted on 28 February 2023
Having been referred for an assessment in January with a 3 month waiting list, two months later I have still not been added to the waiting list as the only communication I get is to return the forms that were submitted on 16th Jan and again on 13th Feb. No response for two weeks, so chased again and have had the same documents requested yet again. It feels like trying to resolve an issue with a bot. Very frustrating and no nearer to an assessment. The site now says the waiting time is 6 months- but I haven't even been added yet!
Visited February 2023
Review titled Psychiatry-UK
Replied on 22 March 2023
Hi Eleanor - Thank you for your feedback and please accept our apologies for this late response. We are sorry to hear that you have been struggling with communications on our portal. Hopefully, the issues you were experiencing have now been resolved. However, we have a dedicated team who would be happy to look into your case or help to signpost you, if you are still having problems. If you feel this would be beneficial, please contact: experience@psychiatry-uk.com.
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Review titled Life changing
Rated 5 stars out of 5
by Joe A - Posted on 28 June 2023
Before Psychiatry Uk's diagnosis 2 years ago, for 6 months I was treated for different conditions, nothing worked, I couldn't leave my house most of the time. Psychiatry Uk's diagnosis got me back on my feet, got me being able to get a job, which I wouldn't have been able to. And more recently their check ups/ assessments have been helpful while I have been on waitlist to be able to continue my medication, I can not imagine where I would be without the help of Psychiatry Uk.
Visited January 2023
Review titled Psychiatry-UK
Replied on 13 July 2023
Hi Joe - Thank you for taking the time to post a review. It is always very heartwarming for us to hear that our service has made such a difference to the lives of our patients, and we are really pleased that you are now back to work and able to move forward. Thank you for recommending our service and we wish you the best of luck in the future.
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Review titled Poorly run
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
Would not recommend. They did not attend an appointment in December, yet blamed me. I then had a call booked to discuss this, which they did not attend,
Visited December 2022
Review titled Psychiatry-UK
Replied on 29 January 2024
Dear Patient Thank you for taking the time to leave a review. We are really sorry to hear that you have had issues with our service. Could we please encourage you to contact our Patient Experience Team at: experience@psychiatry-uk.com. They will be able to schedule a call to help you move forward with your assessment, and your feedback will help us see where we need to make improvements in the future. Many thanks The Psychiatry-UK Team
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
Absolutely fantastic I can’t read them enough so much faster than waiting for the standard NHS facilities which was a three year waiting list. The patient portal is very easy to use and they are very responsive. There is always somebody on hand to help you highly recommend them
Visited October 2022
Review titled Psychiatry-UK
Replied on 13 July 2023
Dear Patient - Thank you for taking the time to post a review. It is really helpful to hear about patients' experience of our service, so that we can share feedback with the appropriate teams and make any changes to our processes if needed. As an online service it is especially helpful to hear that patients find our portal communication system easy to use, and that you have found our service quick and responsive. Thank you for recommending Psychiatry-UK.
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2022
Still waiting for them to issue me my repeat prescription despite requesting it 21 days ago. In that time I've often had to wait over a week just to get a reply from staff about what's going on with my medication. Being cut off from my medication has been disastrous for my health.
Visited August 2022
Psychiatry-UK has not yet replied.
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Review titled Fast, professional and friendly
Rated 5 stars out of 5
by Kirsten W - Posted on 10 November 2022
In April 2022, I had been on the waiting list for around eight months (out of an average 3 years) for my referral to my local ADHD services to come up. I then found out about PsychiatryUK through an online forum, and that I could use Right To Choose with my GP to transfer over to them. My GP did that in April of this year and by mid-August, I was sat in front of a clinical psychiatrist for my assessment, which was definitely an improvement in speed! They were patient, professional and understanding, taking me through all the questions and explaining where I was unsure. I'm now back on their waiting list for titration to determine the best treatment options (which should take until around Christmas), and I should be having a final assessment in March, again all much quicker than the oversubscribed local NHS services. All in all, it is a godsend to people with ADHD. The website is easy to use and the patient portal is fantastic - everything is in one place, such as forms, correspondence, appointments etc, so I don't have to try and remember different websites/keep pieces of paper everywhere - I just keep it as a tab open in my mobile browser and on my favourites tab on my laptop. Even better, I get regular nudges by text and email to complete the forms or provide info when necessary, without it impacting on my right to care (unlike my local services, which give you one chance to remember before discharging you back to your GP, which is a nightmare for anyone with ADHD memory/prioritisation issues!). Everything comes with step-by-step instructions as well, which is fab for those of us who get overwhelmed and don't know where to start on unfamiliar tasks. Obviously, as they become more popular, their wait times will get longer and may even reach parity with local NHS services but I think the plus points above (for patients with ADHD), outweigh everything else. Everyone I have spoken to there has been lovely as well - really helpful and positive. I genuinely can't recommend these guys enough.
Visited August 2022
Psychiatry-UK has not yet replied.