Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Poorly run
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
Would not recommend. They did not attend an appointment in December, yet blamed me. I then had a call booked to discuss this, which they did not attend,
Visited December 2022
Review titled Psychiatry-UK
Replied on 29 January 2024
Dear Patient Thank you for taking the time to leave a review. We are really sorry to hear that you have had issues with our service. Could we please encourage you to contact our Patient Experience Team at: experience@psychiatry-uk.com. They will be able to schedule a call to help you move forward with your assessment, and your feedback will help us see where we need to make improvements in the future. Many thanks The Psychiatry-UK Team
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Review titled Fantastic practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 June 2023
Absolutely fantastic I can’t read them enough so much faster than waiting for the standard NHS facilities which was a three year waiting list. The patient portal is very easy to use and they are very responsive. There is always somebody on hand to help you highly recommend them
Visited October 2022
Review titled Psychiatry-UK
Replied on 13 July 2023
Dear Patient - Thank you for taking the time to post a review. It is really helpful to hear about patients' experience of our service, so that we can share feedback with the appropriate teams and make any changes to our processes if needed. As an online service it is especially helpful to hear that patients find our portal communication system easy to use, and that you have found our service quick and responsive. Thank you for recommending Psychiatry-UK.
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Review titled Awful Practice
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2022
Still waiting for them to issue me my repeat prescription despite requesting it 21 days ago. In that time I've often had to wait over a week just to get a reply from staff about what's going on with my medication. Being cut off from my medication has been disastrous for my health.
Visited August 2022
Psychiatry-UK has not yet replied.
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Review titled Fast, professional and friendly
Rated 5 stars out of 5
by Kirsten W - Posted on 10 November 2022
In April 2022, I had been on the waiting list for around eight months (out of an average 3 years) for my referral to my local ADHD services to come up. I then found out about PsychiatryUK through an online forum, and that I could use Right To Choose with my GP to transfer over to them. My GP did that in April of this year and by mid-August, I was sat in front of a clinical psychiatrist for my assessment, which was definitely an improvement in speed! They were patient, professional and understanding, taking me through all the questions and explaining where I was unsure. I'm now back on their waiting list for titration to determine the best treatment options (which should take until around Christmas), and I should be having a final assessment in March, again all much quicker than the oversubscribed local NHS services. All in all, it is a godsend to people with ADHD. The website is easy to use and the patient portal is fantastic - everything is in one place, such as forms, correspondence, appointments etc, so I don't have to try and remember different websites/keep pieces of paper everywhere - I just keep it as a tab open in my mobile browser and on my favourites tab on my laptop. Even better, I get regular nudges by text and email to complete the forms or provide info when necessary, without it impacting on my right to care (unlike my local services, which give you one chance to remember before discharging you back to your GP, which is a nightmare for anyone with ADHD memory/prioritisation issues!). Everything comes with step-by-step instructions as well, which is fab for those of us who get overwhelmed and don't know where to start on unfamiliar tasks. Obviously, as they become more popular, their wait times will get longer and may even reach parity with local NHS services but I think the plus points above (for patients with ADHD), outweigh everything else. Everyone I have spoken to there has been lovely as well - really helpful and positive. I genuinely can't recommend these guys enough.
Visited August 2022
Psychiatry-UK has not yet replied.
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Review titled Pshyciatric care
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
Had a bit of a problem getting used to filling in the forms online but couldn't fault the psychiatrist that dealt with me, she was very understanding and for once I was taken seriously and not fobbed off which every GP has done in the past, l finally feel normal after being prescribed the correct medication for ADHD, which has made an enormous difference to my life, thankyou so, so much
Visited August 2022
Review titled Psychiatry-UK
Replied on 03 July 2023
Hi - Thank you for your feedback. It is really good to hear that your experience of our service has been so positive, and that your new medication has made such a difference to your life. I will pass on your comments to the appropriate teams, and wish you the best of luck for the future.