Ramsay Healthcare UK Operations Limited
Level 18, Tower 42, 25 Old Broad Street, London, EC2N 1HQPatient ratings and reviews
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Review titled Error after error
Rated 1 star out of 5
by Anonymous - Posted on 01 March 2023
I first came to this hospital October 2022. Since then, quite a few errors have happened which have caused myself and my partner stress and anxiety. These are as follows: 1. Had a call a few weeks after my first appt asking me to go to a&e urgently as my potassium level was dangerously high. I called my partner home from work to ask him to hospital. Partner returned home but then recd another call to say if I felt OK, I could do a tepeat bloodiest that evening at Beacon Park. Then received another call 5 minutes after to ask if I could do the test the following mornibg instead at Rowley Hospital. This causes much confusion and upset to us. It was then explained to me at the repeat test that the initial result was a false reading. 2. Had follow up appt Jan this year and they requested a repeat sample. I did this and the results were lost. To compensate, consultant requested appt for me early Feb as I'd already waited 2 months to see him. I received a letter saying appt made for 27th Feb. When I called to query this I was told there was no clinic on the date consultant requested early Feb as conssultant on leave. 3. I did another repeat test and called 2 weeks before my appt late Feb to check they had results as I didn't want them getting lost again. I was told by someone in outpatients the results were there. When I spoke to consultant late Feb I was told the sample was rejected and consultant himself told me he was in clinic on 6th Feb and not on leave. Now I have to do yet another sample. I have no faith in th8s provider and thinking of discharging myself because I cannot face the constant errors. It has also caused upset in my relationship because I don't drive and have to rely on my partner to collect/return the samples to the hospital. Otherwise its a 4 hour round trip by public transport from where I live
Visited February 2023
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