Ramsay Healthcare UK Operations Limited
Level 18, Tower 42, 25 Old Broad Street, London, EC2N 1HQPatient ratings and reviews
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Reviews
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Review titled traumatic experience
Rated 2 stars out of 5
by Jennifer Carol gittins - Posted on 30 November 2023
After ten years from my right knee replacement I finally received the go-ahead for my left knee replacement Ramsey Health Care was schedule to do it on the 23rd November. I attended the pre-op examination on 24th November and had blood, urine tests and had to go back several times due to UTI I had a course of antibiotics and return to the hospital 4 times in the following 4 weeks I had to have an interview with the Anaesthetic Doctor who agreed that an epidural procedure was to be preferred. I followed all the rules such as the strict dietary requirements they requested. I attended at 12 noon and showed to my room. Where I meet the nurse, Surgeon and anaesthetist who was not the person I had seen previously and was told I would be 1st due to my medical health. In the theatre suite I was again greeted by the surgeon, anaesthetist and 2 others people who I presume would be the future doctors. The anaesthetist proceeded to do the Epidural, after at least eight times (I still have the puncture marks and bruising) he admitted he hadn't got the right size needle and that they had different sized needle in Colchester hospital and then declared the op would be classed as a cancellation and I would have to be sent home. After this heartbreaking news I was taken back to my room only to be greeted by a man with a can of paint who had come to touch up the paint work in my room. The nurse came back in the room and said that she would get me something to eat and said she was sorry and I asked if I could wait for someone to come for me and she agreed as the room was booked for me for at least 2 nights. Not one medical person came to check if I was okay and to tell me what was now going to happen, to say I was devastated is a understatement. My son arrived about 4.45pm at least 2 to 3 hours later and I asked if I should tell someone he had arrived the desk staff said no one needed to know. All the NHS tests and home planning that had been put in place were all for nothing. There was no care of the patients needs at the Oaks and I hope you will make sure this doesn't happen to any other patient. This is a week later and I haven’t heard from anyone
Visited November 2023
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Very poor.
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
My dad was booked in for a cataract to be removed at Woodland Hospital, Kettering. They removed his cataract but didn't have the correct size lens to fit his eye, leaving an elderly man with very little vision and placing him in considerable distress and vulnerability. Over a week later and they still haven't got the correct lens, and don't know when one will be available. They then blamed the patient for the failed operation saying it was his fault they couldn't fit the new lens because he was "moving his head too much". Poor excuses to try to mask their incompetence for ordering the wrong size lens for his eye. Very poor indeed
Visited July 2023
Ramsay Healthcare UK Operations Limited has not yet replied.
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Review titled Great Hospital
Rated 5 stars out of 5
by Glynis Hatten - Posted on 04 July 2023
Cannot fault my care at the Fitzwilliam the care quality was outstanding nothing was to much trouble in all departments.Even they are understaffed it didn’t reflect on any of my care and needs. Would definitely recommend highly. Thank you.
Visited June 2023
Ramsay Healthcare UK Operations Limited has not yet replied.