Reed Wellbeing Ltd
1St Floor, 24 - 26 Rushworth Street, London, SE1 0RBPatient ratings and reviews
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Reviews
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Review titled Huge disappointment
Rated 1 star out of 5
by Tim New - Posted on 01 September 2023
The trainer spoke for well over 60 minutes. ‘A typical student’s attention span is about 10 to 15 minutes long’. (Reference not allowed by 'Bot) The session ran over time and lasted approximately 70 minutes. Non verbal cues of waning attention went unnoticed or were disregarded. The only interactions were unstructured and pertained to answering (as a group) answers to simplistic questions in the work book. Participants were not asked to turn off or mute mobile ‘phones. Those of us that did without being asked were distracted by ring tones, and frequent text message sounds from the ‘phones of those of us who did. The trainer was fairly pleasant, but did struggle to find the correct words to use on a few occasions and the heavy accent required full attention. Pedometers were handed out with the advisory ‘we know that some of these will not work, but you can pick a new one up next time’. This led me to assume that a known faulty batch of instruments was quite good enough for a bunch of fat older people like us. No reference at all was made to the widespread availability of affordable smart watches and free apps to use with them. It was as if we had slipped back to a time when these things were ‘all the rage’. There was a person who seemed to be observing and taking notes who was clearly not part of the group. Her identity and purpose were not disclosed and she remained ‘a ‘mystery woman’ throughout and this contributed to wavering attention as people tried to figure out who she was and why she was there. I walked in to a group of strangers and walked out of a group of strangers. I was hoping there would be introductions to each other and an opportunity to form a cohesive mutually supportive group. There was no opportunity to do this, although it was hinted towards the end of the session that this would happen next time. This was the most disappointing aspect of the session. People were trying very hard to get to know each other before the session started and there was an immediate feeling of camaraderie. This ceased and was dampened by the commencement of the long and quite disjointed monologue over the next 60 – 70 minutes, and thereafter, people seemed glad just to get weighed and get out of there (I was). I would normally be far more patient and tolerant than I have presented myself in this feedback review. However, Pre – diabetes and unhealthy life – styles will undoubtedly prematurely kill some of us over time. It seemed that this contracted out service has been sub – contracted out to a trainer without the necessary skills to engage with attendees and get the best out of potentially life – altering sessions. This may well have saved a small amount of money, but the cost is at least one (and I suspect more) attendees will not re-attend and that the attendance attrition rate will be high. I genuinely regret that I have nothing positive to say about this hugely disappointing experience.
Visited August 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled missed opportunity
Rated 3 stars out of 5
by Anonymous - Posted on 04 September 2023
I've just completed the course. I've just now tried to contact Reed to say the feedback form is inadequate for me to register what I want to say. I also asked how my information would be used and if my GP practice would be informed. The email bounced back. My experiences are similar to others in these reviews. The first and second pedometer didn't work so I gave up on the steps. The manual is too long. I didn't engage with aspects like the 'gold, silver, bronze' targets. Although the instructor seemed to do their best to get through each chapter, I was aware how stressful this work must be. Like another contributor I walked in a stranger and left after 10 months, still a stranger. I did suggest group work to bond with and learn from others, but this didn't happen. We could have formed a support group post course. I felt the sessions were chalk and talk rather than interactive. I wouldn't blame the instructor, there was just so much information and these instructors travel a lot to each venue. I was aware of how much the NHS spends on each person so I was determined to see it through to the end. I believe the manual should be rewritten or edited. The idea of diabetes prevention is a great one but the fact that Reed don't make it easy to contact them speaks volumes about their willingness to communicate with us. I feel I'm just a number. I prefer to contact my GP surgery directly with feedback.
Visited August 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
I was referred to Reed Wellbeing through my general practice for their diabetes prevention programme after developing gestational diabetes in pregnancy. In my initial phone consultation, I specified that due to childcare, I couldn't attend anything until after 3pm. Despite that, they offered me a course at 11am and asked me to call if it worked. I did not call as it obviously didn't work. They then left me an answer machine message while I was on holiday (so they would have had international dial) offering me yet another course prior to 3pm. I didn't call back as I was on holiday, so the next day I got a text saying they were referring me back to the general practice because they'd tried to contact me "several times" despite the fact that no messages implied I must reply. I emailed them to stop them referring me back to the general practice and they claimed they'd also emailed me. I stated that I'd received zero emails and who were they emailing. That question was ignored, but I was put onto a 6pm course. I attended the first session this week and I was not impressed in the slightest and wish to explain why. The reason for my referral is that I developed gestational diabetes which means you're more susceptible to diabetes when you're older.. In the course I attended, I was the only person there that this was the case for. In this introductory session, we were informed that the aim over the course was to lose 5%-10% body fat and then they weighed everyone in the session to work out what that would be. This on its own alarmed me. I am a clothing size 10 and not overweight in the slightest - someone needs to review these sessions as it cannot be a one size fits all. We were then shown a food diary section, with a column for calories and whilst the lady said calories are not compulsory, I found it to be very triggering and encouraging a very unhealthy relationship with food. Next, we were told that we need to track our steps every day and whilst I'm on board with encouraging mobility, again I don't think bringing in a tracking obsession is healthy. So in short - track my weight, track my calories and track my steps, which for the most part for me, encourages an unhealthy number obsession and it really upset me, especially when I absolutely do not need to lose weight. We were also told of "quick wins" eg cut out alcohol- I don't drink. Cut down on red meat - I don't eat red meat etc etc. Not once were we asked about our wellbeing or how we felt about this in the session and to top it off I was told I should have received an email on the sessions which I obviously didn't receive because admin is emailing an email that's not mine clearly. I raised this and was told someone would call me to rectify this. Today I got a text not a call that I cannot reply to telling me to check my spam mail which I found to be patronising. There is nothing in my spam and still nobody has asked me what my email even is.
Visited May 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled Varied Advisor Performance
Rated 3 stars out of 5
by Anonymous - Posted on 29 March 2023
As a positive I have managed to reduce my blood sugar to below pre-diabetic levels and lost weight ...and follow a healthier diet, paying more attention to my food shopping. This is solely due to one particular Advisor whose specialism is in nutrition and who took our group for a number of sessions. She was reliable, knowledge and inspiring. For the last few sessions (my last one tomorrow the Advisor my group now has seemed disengaged from the job ...doesn’t even appear on the screen and simply asks us to read the provided book chapter. It’s my last session tomorrow so it’s disappointing to have to comment negatively as overall I have achieved the aims I set but it seems pointless of Reed to use Advisors who are simply not interested in their job.
Visited March 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled Not for me
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
I was recommended to attend the pre diabetic programme by the practise nurse after a health check completed as I was unwell for some time and blood tests showed I was in the pre diabetic range . I attended the 1st class . No one spoke to anyone else We were given books and pedometers. The spoken to for over an hour before being publicly weighed in the main room . The man leading the group shared his life story - not why I was there I don't think Talked non stop for the whole session. The book was given out and we were asked to read it ourselves then he skimmed over it as well. The hour and a half felt like a day. I left the session and shared immediately when I got home I will not be going there again. The programme is over 9 months ...how can they stretch it over 9 month's . It was boring and not at all relevant I felt . There is no way I could of lasted for 9 sessions never mind 9 months . I have lost weight and keep loosing weight and not attended any other classes. I have shared with my doctor as well that it was pointless and boring and will not be going anymore. Just need to find a way to block the text messages they keep sending already blocked the relentless emails
Visited March 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled Be smoke free.
Rated 2 stars out of 5
by Anonymous - Posted on 19 February 2023
After referral complete and all questions asked..txts from reed organising my 1st session which would be a phone appointment i waited a month for the call and felt that in the times we are living in..it wasnt too long to wait. However, on the day of my first session.. my adviser did not call at the appointment time given. I phoned reed to explain i have not been called..they politely told me theyd let my adviser know and would be in touch within 5 minutes. My adviser did then call . But The adviser sounded unhappy, begrudgingly listing off nicotine replacement choices as quickly as humanly possible with explanation of none. I was allowed my choice of replacement..only if i picked it up 10 miles away from my home. That was not possible for my circumstances so i had limited choice of nicotine replacement. So i chose what i could have access to. The adviser then asked me if i had any questions..i asked if it is just nicotine replacement , that i wasnt quite sure how the programme works? The adviser then put the phone down. I phoned back wondering if it was just a mistake. Perhaps just a phone signal problem. No reply. I then phoned reed. Explained.. there was no alternative offered and the experience left me so stressed i cancelled my place on the programme. The company promotes itself as caring and supportive with an ethos of helping vulnerable people including those with moderate to severe mental health problems. Their salaried staff have training in supporting patients, and they do therefore.. have a duty of care. And yet my experience with this company and their process... was nothing but distressing.
Visited February 2023
Reed Wellbeing Ltd has not yet replied.
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Review titled Very good experience
Rated 5 stars out of 5
by Graham Bailey - Posted on 15 February 2024
Tought me a lot about my eating habits and daily exercise when and what to eat how much and in a balanced proportion .regular exercise just doing a little extra when you can
Visited February 2023
Review titled Reed Wellbeing Ltd
Replied on 19 February 2024
Good morning Graham, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Please contact quality.improvement@reed.com if there is any additional feedback you would like to share. Kind regards, Reed Wellbeing
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Review titled Life changing through better understanding
Rated 5 stars out of 5
by Michael - Posted on 21 February 2024
I was overweight and had a sedentary lifestyle. The Covid lockdowns had affected me more seriously than I had realised as it was a creeping situation unfolding over 2 years. My GP referred me to a pre-diabetes course to help me with my diet and behaviours. While attending the course It soon be came apparent to me that I really didn’t care less, about ME! Things had to change and gradually through the programme I became better informed and engaged with improving my situation, for me. It would have been easy to backslide or give in, but the course structure and regular meetings early on the programme reinforced my will to do well as well as good behaviours and setting targets. As the programme continued the knowledge base and understanding grew, so did my aspiration to want to do well for me! I cannot truly convey how much this course has done to change my life for the better. I am fitter, healthier and happier than I have been for 20 years. I am more energised and do far more on a day than I used to do in a week. My days are longer and fuller - not sitting watching daytime t.v. Or playing computer games while eating snacks. I eat better and more often thanks to correct portion sizes and a balanced food plate. Life is a blast and I’m enjoying the new me. Thank you doesn’t come close. For me it was an epiphany brought about by a fabulous coach, a lovely collective of pre-diabetic people, all muddling through as best we could. It has made a huge difference and I bless the day I went to the first meeting and decided “to give it a go”. Because, if you don’t try, you’ll never know!
Visited January 2023
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon Michael, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Kind regards, Reed Wellbeing
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Review titled Prediabetes course
Rated 1 star out of 5
by Anonymous - Posted on 25 December 2022
Started out well enough. No physical checks done although it implied there would be. First few sessions fine but then all the emails with links to join the next session stopped along with recaps etc. A total waste of money if NHS are paying for this as you only get a few sessions
Visited October 2022
Reed Wellbeing Ltd has not yet replied.
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Review titled Impossible to contact
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2022
I haven't been able to contact them, despite numerous attempts. They don't answer the phone and don't call back if you leave a request.
Visited September 2022
Reed Wellbeing Ltd has not yet replied.