Reed Wellbeing Ltd
1St Floor, 24 - 26 Rushworth Street, London, SE1 0RBPatient ratings and reviews
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Reviews
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Review titled Very disappointed
Rated 1 star out of 5
by Gary and Tracy galer - Posted on 30 July 2024
After eight successful weeks our case was closed because of missing two phone calls. We were told they wouldn't restart our course until September so basically pay yourself to finish the course or start again from the beginning of September .what a complete waste of NHS money.
Visited July 2024
Reed Wellbeing Ltd has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Anju Chandna - Posted on 07 June 2024
This appears to be another farmed out service that is milking the NHS dry. Aggressive uncaring phone responses. No follow up appointments for informed absences despite reminders..."read the handbook" was the advice! Several reminders sent via email and phone calls. None followed up on by Reed. It appears as if once they've got you registered and presumably got their fee from the NHS, they do a runner. Its a scam That Needs Investigating. I have worked in the NHS for over 30 years as Head of Service. This is a scandal that needs to be investigated and exposed. Just look at the reviews on numerous websites! I shall be bringing this up with my GP Surgery.
Visited June 2024
Review titled Reed Wellbeing Ltd
Replied on 18 June 2024
Dear Anju, We're sorry you feel that way. Our staff work tirelessly to help people change their lives for the better and are absolutely committed to doing the best for everyone who uses one of our services. We are always looking for ways to improve on our services. Please reach out to quality.improvement@reed.com with any further comments or suggestions you wish to share. Kind regards, Reed Wellbeing
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Review titled Great diabetes prevention programme
Rated 5 stars out of 5
by Mr I Kizildag - Posted on 21 March 2024
Diabetes prevention programme is a really good programme. This programme helped me to reduce my blood sugar level
Visited March 2024
Reed Wellbeing Ltd has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2024
Very friendly and helpful. The programmer was definitely better being in person In a group. Has helped me rethink about food and have lost weight and blood levels have dropped
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Kind regards, Reed Wellbeing
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Review titled Very Promising...
Rated 5 stars out of 5
by Jason - Posted on 15 February 2024
I've only attended the first session of this programme, but it seems very promising. The advisor seems very knowledgeable and approachable. The content of the programme seems to be very informative and I genuinely believe that I will get out of it what I put in. Its made me look forward with open eyes and hopefulness that I can reverse pre diabetes. With the help of this group, I am sure I will.
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 19 February 2024
Good morning Jason, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Please contact quality.improvement@reed.com if there is any additional feedback you would like to share. Kind regards, Reed Wellbeing
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Review titled Great information
Rated 5 stars out of 5
by Willow - Posted on 15 February 2024
I have enjoyed this course. There are lots of hints and tips to help you achieve a realistic goal. Healthy alternatives are given to help reduce sugars and carbohydrates. Nice group atmosphere, we share our successes and alternatives, encouraging each other to a better lifestyle. The coach is really good, encouraging and non judgmental. She encourages us to set realistic goals and expectations so that change is sustainable.
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon Willow, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Kind regards, Reed Wellbeing
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Review titled Unable to sign on
Rated 3 stars out of 5
by Anonymous - Posted on 17 February 2024
I have been trying to enrol in this course but they will not accept my birth date so was unable to proceed . I have sent a message so lets see what happens . Reading some of these reviews does not fill me with much confidence. I received some information on the Face to Face curriculum and the writing was too small to understand . Real shame it is one of these contracted out courses . They never work as the main criteria for those running it is profit . I did the Tier 3 wight loss programme and it was excellent and NHS run. Will report back if I ever manage to enrol
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 19 February 2024
Good morning, Thank you for your review, we are always looking for ways to improve our services. Please reach out to quality.improvement@reed.com with any further comments or suggestions you wish to share. Kind regards, Reed Wellbeing
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Review titled How many coaches does one group require !
Rated 3 stars out of 5
by Anonymous - Posted on 01 March 2024
Brilliant idea to focus the mind when your approaching type 2 diabetes, so much information in the book it blows your mind, you can't consume it all & some of it is incorrect! Availability & timing, 13:30 in the middle of the day for 13 days over 9 month, good job I'm retired, doesn't sound a lot, would of been an issue for my employer. It's a loverly group of strangers the core of which are slowly coming together, this is massively hindered by the number of different coaches we've had, 5 sessions done, 5 different coaches, no continuity, no consistance, so don't coach they paraphrase the book page by page or generalise no focus, they believe in the program, it works, ours is just disjointed, confusing, flustrating, annoying, demoralising, a real shame. Coaches on sessions 2 & 5 were brilliant though, the 1.5 hrs flew by, engaging, relatable, supporting. Sessions 1 & 4 a bit blar blar blar, not informative & engaging, finally session 3i don't have the words to describe how poor it was, nearly fell asleep, think the group has halfed in size since the start, going to stay with it to the end as my health is really important to me & my family, have lost 10% of my body weight in 10 weeks, could be attributed to information gained on this Momenta diabeties prevention programme, it is over 9 months, so information becomes a way of life & not a 5 minute fad. Finally if the inconsistencies around presentation continues the NHS should get these sessions for free.
Visited February 2024
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon, Your feedback is greatly appreciated! We are always looking for ways to improve our services. Please reach out to quality.improvement@reed.com with any further comments or suggestions you wish to share. Kind regards, Reed Wellbeing
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Review titled A great help
Rated 4 stars out of 5
by Paul - Posted on 23 February 2024
I am currently attending a diabetes prevention program. I have found the information provided, together with other patients attending to be very helpful in enabling me to undertake life style changes. The facilitator at the sessions has been excellent. My only criticism is the layout of the handbook.
Visited January 2024
Review titled Reed Wellbeing Ltd
Replied on 06 March 2024
Good afternoon Paul, Your review is highly appreciated! We're glad you've had a positive experience with our services, and we will share your feedback with the team. Please reach out to quality.improvement@reed.com with any further comments or suggestions you wish to share. Kind regards, Reed Wellbeing
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Review titled One size fits all regime
Rated 4 stars out of 5
by Anonymous - Posted on 02 February 2024
I have been attending this course since last August. The coach is excellent. My blood sugar has returned to normal but my cholesterol has spiked. I have sent emails to the coach asking if there may be a medical person I could speak to assigned to the course who may know if this could be a temporary spike. I have lost over 12% of my weight. I advised the coach at the last meeting I was worried about this. He just told me not to worry. I have also asked who is actually monitoring weight loss as this does not seem to be happening. There is no feedback, worries go unanswered (probably due to the way the coach has been briefed in that he is not to answer any medical questions as not a trained professional in this respect). I think these courses achieve their goal but the drop out rate is very high. I think this will be due to lack of individual feedback.
Visited January 2024
Review titled Reed Wellbeing Ltd
Replied on 07 February 2024
Good morning, Thank you for your feedback, we are always looking for ways to improve on our services. Please reach out to quality.improvement@reed.com with any further feedback or suggestions you wish to share. Kind regards, Reed Wellbeing