Sirona Care & Health
Kingswood Civic Centre, High Street, Kingswood, Bristol, Avon, BS15 9TRPatient ratings and reviews
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Reviews
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Review titled They do not answer the phone
Rated 1 star out of 5
by Beccy - Posted on 26 July 2024
The website claims that calls will be taken by an automated system telling you how many are in the queue. The reality us the phone is not answered, it sounds line busy even when the service is closed. They wrote to me saying my son was at the top of the list after 18months waiting, but because we have moved address we are no longer eligible for help. We haven't moved! I can't contact them to tell them. The complaints service just say well get someone to call you, but it's been 2 weeks and no call yet. I continually call. I tried 75 times one day, 53 times another day... Always the same engaged tone, never an automated phone handling system. I am desperate and there is no one to talk to or way of communicating with them.
Visited July 2024
Review titled Sirona Care & Health
Replied on 26 July 2024
Hi Beccy. Thank you for feedback and we’re really sorry to hear about this experience. Our Experience and Complaints Team can help you get in touch with the right service and ensure they have your correct details. They can also support you to make a complaint or provide information about other services which can help. They can be contacted using sirona.experienceandcomplaints@nhs.net or 0300 124 5400. The team can also help check our phone service is operating correctly and update our records if needed.
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Review titled No communication, shocking
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2024
If you are relying on care visits for a relative after a hospital visit, don't bother, especially if there is timed medication. The window of visit is 3 hours am/pm. Was told to get 'flexible' but who wants to get in PJs at 4pm? Or have help getting ready at 11am? Most only want to stay 15 min so not enough time to do anything. Got told off for not saying friends were visiting to help. Absolutely pointless and shocking.
Visited June 2024
Review titled Sirona Care & Health
Replied on 17 June 2024
Thank you for your feedback. We’re sorry to hear about this experience. Our Experience and Complaints Team can talk about your concerns about the service and link with our clinical teams. They can also support you to make a complaint or provide advice and support about other services which can help. They can be contacted using sirona.experienceandcomplaints@nhs.net or 0300 124 5400.
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Review titled Fragmented Support
Rated 2 stars out of 5
by Mr Terence Marmont - Posted on 11 June 2024
Fragmented support verbal follow visits not kept, have to chase Sirona Health Care to find out if & when a visit will take place. Why should patients have to chase Sirona, why don’t Sirona confirm appointments made by sending emails or messages to patients. A fragmented not linked up system creating a waste of everyone’s time including Sirona, NHS & patients time. Support missing following my Hip replacement operation & blistered foot following A&E treatment which requires further care.
Visited June 2024
Review titled Sirona Care & Health
Replied on 17 June 2024
Hi Terence. Thank you for taking the time to feedback. We’re sorry to hear about this experience. Our Experience and Complaints Team can talk about your concerns, liaise with clinical teams and support you to make a complaint if you wish to. They can also provide you with advice and support with other NHS services if needed. They can be contacted using sirona.experienceandcomplaints@nhs.net or 0300 124 5400.
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Review titled Terrible podiatry service
Rated 1 star out of 5
by Type1 diabetic+foot issues - Posted on 07 August 2023
I waited 5 months for a podiatry appointment, when the last podiatrist told me to see her every 8 weeks. I need regular podiatry & the only way I got an appt was to contact Diabetes uk and make a complaint after standing on a piece of broken china which cut my sole. The question the appts lady asked is "Are you bleeding or do you have an ulcer?" and I replied that I was bleeding. After hanging up with no appt she called back & asked if I wanted to drive to Weston Hospital to get seen! I refused, so she told me to go to accident and emergency. I refused because A&E would not treat my painful corn, which is the main reason I need podiatry. Sirona are failing diabetics with foot problems. One day my corn will turn into an ulcer, probably a lot quicker than I predicted, because of the distinct lack of staff available. I did get an appt the next day, and it took a whole 8 minutes to deal with my foot. I was there on time, and I asked the podiatrist how many staff were left working. His answer was 25%! What can Sirona do to improve the footcare of people with diabetes, because whatever they are doing now simply is not working.
Visited July 2023
Review titled Sirona Care & Health
Replied on 10 August 2023
Thank you for taking the time to feedback. We’re sorry to hear about this experience of our services. Please contact our customer care team using sirona.customercare@nhs.net or 0300 124 5400. They will talk about your concerns, liaise with our clinical teams and can support you to make a complaint if you want to. They can also provide you with advice and support.
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Review titled Have They Had a Data Breach?
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2023
After speaking to their office I was told a letter and form was sent by post to me. The letter actually contained two blank identical forms. Did the letter that was intended for us end up with someone else that didn't receive a form? Previously have had another child named in correspondence with us so they seem pretty easy going about confidentiality.
Visited July 2023
Review titled Sirona Care & Health
Replied on 12 July 2023
We were sorry to hear about your experience and thank you for taking the time to feedback. We take data protection and the confidentiality of people in our care very seriously. Please contact our Customer Care team on sirona.customercare@nhs.net or call 0300 124 5400 so we can discuss this further with you.
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Review titled Extraordinary facilitators
Rated 5 stars out of 5
by Martin Taylor - Posted on 20 June 2023
My 101 year old mother came to stay with my wife and I for 10 days on the 10th of March 2023 and was taken ill 2 days later and had to go to bed where she remained until the 18th of June. We were overwhelmed after 4 weeks and sought help from our local GP. We were referred to the district nurse who appeared like a ministering angel and set up contacts for a care package, ripple bed, commode, slide sheets, and regular visits to check on mum. Everyone involved was very efficient, knew exactly what to do, and extremely helpful until mum passed away on the 18th of June 2023. Every detail of personal care, pain control and sedation was coordinated and administered as needed to ensure that mum was safe and not in a state of agitation and was kept calm for most of the time. We are very grateful for the timely intervention of your staff, and the professional skill that they showed at all times. We could not have managed this prolonged period without your help. Thankyou to everyone who was involved.
Visited June 2023
Sirona Care & Health has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Sharon C - Posted on 26 May 2023
My family are overwhelmed by the fantastic care my father has been given. From HCA’s, OT’s customer services, cleaners, home care staff, nurses etc. Everyone has been so professional and kind. Just brilliant!!
Visited May 2023
Sirona Care & Health has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Sharon C - Posted on 26 May 2023
My family are overwhelmed by the fantastic care my father has been given. From HCA’s, OT’s customer services, cleaners, home care staff, nurses etc. Everyone has been so professional and kind. Just brilliant!!
Visited May 2023
Sirona Care & Health has not yet replied.
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Review titled Very poor
Rated 1 star out of 5
by Samira - Posted on 14 March 2023
I was discharged from hospital with dry healing skin from where they took skin for a skin graft. When discharged to the care of the district nurses, my skin became infected because wrong dressings have been applied. After several calls and being told someone would call me back I was left with no care for an oozing smelly wound. The treatment and care received is well below the standard of care required or expected as my healing skin has now become infected. Unfortunately, due to my immobility, I am unable to seek care elsewhere. Very disappointed.
Visited March 2023
Review titled Sirona Care & Health
Replied on 15 March 2023
Hi Samira. We’re very sorry to hear about this experience. Please contact our customer care team using sirona.customercare@nhs.net or 0300 124 5400. They can talk about your concerns and provide advice and support.
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Review titled The District Nurse Team is in disarray
Rated 1 star out of 5
by Ruth Campbell - Posted on 14 September 2022
My husband is having end-of-life treatment, supported by Sirona District Nurses (North Bristol). At every stage of supposed treatment, from assessment to visits we have been let down. The purpose of the support was explained in various, conflicting ways. Paperwork was incomplete and late, though eventually it was completed. Visits did not materialise as the time promised, often with no further information available. Three visits did occur, each of which entailed a different treatment and recommendation from each Nurse. Other times the Nurse 'could not find the address' (which gets regular deliveries from all other contractors). The phone system is irregular and misleading. Since the District Nurse team is the sole conduit for other services (eg medical equipment, medications) the failure to provide even a skeleton service in a coherent way is shortening my husband's life even more, and more uncomfortably.
Visited September 2022
Review titled Sirona Care & Health
Replied on 27 September 2022
Dear Ruth, We were really sorry to hear about your experience and thank you for taking the time to feedback. We have shared your comments with our service and asked senior team leads to contact you personally so we can address the issues you have raised. If you have any queries please do contact our Customer Care team on sirona.customercare@nhs.net or call 0300 124 5400. With best wishes Wendy Wendy Best Head of Communications