The Living Care Group
LivingCare Health Services, 4215 Park Approach, Thorpe Park, Leeds, West Yorkshire, LS15 8GBPatient ratings and reviews
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Reviews
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Review titled Terrible admin
Rated 1 star out of 5
by Ayse - Posted on 29 August 2023
Booked MRI but had to call to say I have a vertigo episode at present can I rebook. Was reluctant to rebook. She quizzed me about my vertigo and said they don't do MRIs on those who've had a gastric bypass and not with vertigo. That's why I've been referred. She's not medically trained do why is she making these decisions. She says I need further evaluation form the GP. That's why they referred me to you. For an MRI. Very poor service.
Visited August 2023
Review titled The Living Care Group
Replied on 31 August 2023
Dear patient I am sorry that you have had cause to raise concerns regarding our service and we are thankful of your feedback. Could you please email us on complaints@livingcare.co.uk so that we can look into this further for you and ensure that you are booked in for any necessary scans. Sarah Director of Patient Safety
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Review titled Friendly staff but disorganised practice
Rated 2 stars out of 5
by Anonymous - Posted on 30 June 2023
The staff is great, but the level of services is not great. I wasn't given the full service package that I purchased and that was advertised, and on one of my visits essential equipment was missing.
Visited June 2023
Review titled The Living Care Group
Replied on 03 July 2023
I am sorry that this is what you experienced. Please could you contact us via our complaints email so that we can look into what went wrong and ensure this does not happen again Many thanks Sarah Director of Patient Safety complaints@livingacare.co.uk
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Review titled Wonderful ENT service
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
I took my 14 yr old son to LivingCare in Colton after being referred by his GP for nose bleeds. Received a call after a few days to be offered an appointment the next day. The clinic was very clean and the free parking was a bonus (we followed instructions provided in the letter to add car reg to tablet in reception). We were seen very quickly and the doctor we saw was brilliant. Explained everything really well and made sure my son was comfortable before proceeding with treatment. The healthcare support worker that assisted the doctor was great with my son also, asking him about computer games etc to keep him distracted. All in a fantastic experience and no more nose bleeds! Thanks LivingCare
Visited May 2023
Review titled The Living Care Group
Replied on 10 May 2023
Thank you for your valued feedback - we are pleased that you had a positive experience with us. I will ensure that the team hear your feedback Sarah - Director of Patient Safety
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Review titled Wonderful experience
Rated 5 stars out of 5
by Anonymous - Posted on 10 May 2023
I attended at Thorpe Park clinic for an ENT appointment and was delighted with the treatment I received. The Dr was very professional and attentive and kept me informed at all times explaining in a manner I could understand. He suggested I had a procedure on the day, and the nurse in the room assisted. They reassured me before, during and after the procedure and referred me on for further testing. I couldn't be more grateful to the team who looked after me, they were kind, caring and professional throughout. I would definitely recommend Livingcare without hesitation.
Visited April 2023
Review titled The Living Care Group
Replied on 11 May 2023
Thank you for your feedback and I am pleased that you had a positive experience with us and I will ensure that your feedback is sent to the team Sarah - Director of Patient Safety