Trent Pts
Trent PTS, Woodlands Lodge, 111 Uttoxeter New Road, Derby, DE22 3NLPatient ratings and reviews
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Reviews
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Review titled Dissapointed!!
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
After waiting weeks to speak to a therapist i was told i do not meet the criteria as i have been in and out of therapy and as i use avoidance as my safety net i am not ready to go into therapy .. as i stated i was getting distressed and felt angry at this conclusion . I was offered a set of reading and listening course then i could re apply for therapy in a few months .. i stated that this was not acceptable for me and bade farewell and hung up ..i was thinking about the service i was not appointed by PTS which after much soul searching i felt compelled to weite this review .
Visited October 2024
Trent Pts has not yet replied.
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Review titled Too bad for therapy!!
by Anonymous - Posted on 10 April 2024
Where to start? I required therapy as I am going through a difficult time. My therapist was constantly asking me what I wanted her to do to help me and my answer was that she is the professional and I explained hoe I feel. After putting me a few frustration faces what were making me feel even worse, she concluded that I am not ready for therapy, as I don't feel suicidal. Really? So, she has leave me without therapy, as "I am too bad for it, but not bad enough
Visited April 2024
Trent Pts has not yet replied.
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Review titled Extremely disappointed for my son
Rated 1 star out of 5
by Katie Stewart - Posted on 25 April 2024
After taking a long time to get my son in for therapy, diagnoses took even longer, I outlined initially that my son needed face to face therapy and I wouldn’t accept anything else, as over the phone therapy doesn’t work. Finally accepting that my son needed therapy and cognitive behavioural therapy was chosen. My son was confused as there were several therapists mentioned ‘all over the phone’ therapy started and my son said it was hopeless as all the questions were meaningless and like they were reading from a book. My son is very ill with his mental condition, no face to face therapy can be offered so my son has got worst. He was sick because of his mental condition and missed his telephone call this morning, the therapist used this opportunity to exit him from the therapy he has had, offering no further appointments, advice or even an alternative therapist. I’m absolutely devastated that he can be treated like this after all the investment we have put into it! I hope you’re happy with yourselves. You’re not even bothered about what happens to my son next.. disgusting
Visited January 2024
Trent Pts has not yet replied.
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Review titled Patronising and unhelpful
by Anonymous - Posted on 16 September 2024
I suffer with my health and getting out of my house is a huge thing for myself and I explained to my therapist that i always fear collapsing when I'm out and i cant do anything about it which is why I have anxiety around getting out the house. Her response was you could wear a helmet in case you fall and she later explained that blind people go outside on a daily basis so should I. I couldn't believe what she had said to me, I was in disbelief. She wasn't helpful at all and didn't understand my situation. Her whole outlook on my situation was very patronising and it felt like she was forcing me to reach goals I knew I couldn't just so she could tick them off her list!
Visited December 2023
Trent Pts has not yet replied.
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Review titled Waste of time stay depressed
Rated 1 star out of 5
by Anonymous - Posted on 12 January 2024
After waiting over a year to see someone I finally got an appointment seen someone once then got told to see Cgl seen them for 6 weeks went back to ntt and got kicked out and told to see mine as they didn’t think I had severe enough depression and anxiety , wow one appointment and a phone call and they can tell everything about you . Still depressed still anxious and getting no help probably better off watching YouTube videos than contacting this lot Waste of time probably caused more depression than cured.
Visited October 2023
Trent Pts has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2023
I have just finished a short term talking therapy with Trent Pts and I am so impressed. The service was amazing from start to finish, they contacted me promptly for an appointment, and the therapist I saw was amazing. She was so kind, caring and sensitive to some really tricky issues I needed to discuss. I am so grateful for this service. I'd say, one of the best therapy services I have had therapy with.
Visited June 2023
Trent Pts has not yet replied.
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Review titled Very poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2023
I tried Trent pts for the first time back in august 2022 as I have severe anxiety and depression and I reached out for help as I wanted to fully recover as I wasn’t able to even fully attend my work because of my illness. I then had to cancel my one of my appointments as I was really poorly and then had to cancel another appointment as I had started back at work and my schedule was different I was then told that I was being taken off the register and being automatically discharged without me even having a recovery which then lead to me being off again numerous times because of my illness. I then decided to try Trent pts again in June 2023 and I was told I would have an hour appointment and to be there at 2.30pm when I got there at 2.30 on time i was already extremely anxious and had been crying I was then told by the receptionist to sit in the waiting room which I had to do for another 15 minutes and while I was sat there waiting I was extremely anxious and was visibly crying and all the receptionist did was keep looking over and staring at me which made me feel worse and they never asked if I was okay or just even offered a tissue. I then went into the appointment and was trying my hardest to explain my problems all the while I was heavily crying I was then just shoved tissues and water to me and had to carry on explaining. I was then just shoved with one worksheet to complete for next session this was meant to be a hour appointment I was called in at 2.45 and was let out at 3.15pm. I then heard from Trent pts to say practitioner had cancelled appointments for the rest of the week so I’ve not even been given a second appointment now. I have not heard back from them since. The appointment I had last I feel like I wasn’t listened to at all and I felt like it was just very much ticking boxes just for them to have on record that they had seen me. I feel like Trent pts does not care about my recovery at all and just cares about ticking the boxes. I feel very let down by this service and I’ve had not recovered or even on the way to recovery with my anxiety and depression and have been made to feel even worse.
Visited June 2023
Trent Pts has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 22 June 2023
I've missed an appointment last week. Yesterday, before the 7 days were gone, I replied to my therapist's email apologising for missing that appointment, giving an explanation and asking her the next steps, especially because I'll be away for nearly a month to see my family. She didn't reply to my email. Now I am being kicked out of the service for missing that appointment, despite emailing my therapist within time limits. Very bad experience, won't recommend this service to anyone. And in my opinion these therapies work better when they're delivered face to face. Mental health is treated like a joke.
Visited May 2023
Trent Pts has not yet replied.
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Review titled Awful practice, would definitely not recommend
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2023
I had an awful and really upsetting experience with this service and it is my opinion that it smacks of being run on a business model rather than a client welfare model. My experience included the following, an unethical intervention by one particular service therapist; no contact or accountability from clinical lead re unethical intervention by said service therapist; treated as a patient rather than a client, with no involvement re my treatment options, and poor decision making from service and the second therapist I was given, involving a referral;obvious over reliance by service on my questionnaire scores, without therapist discussing the specifics with me;my assessments being counted as one of my counselling sessions, with no transparency concerning the same (something that was not the case with another iapt I attended some years ago); poor management of my session dates by the first therapist and therefore no consistency; obvious lack of therapist Cpd, e.g. second integrative therapist was unable to work with me on basic somatic interventions; felt no congruency from my therapists; felt lack of empathy from my therapists;felt lack of unconditional positive regard from my therapists; both the therapists I saw seemed unable to hold the frame in terms of consistency or appropriate interventions. For all above reasons, it is my personal opinion that this service is not operating in full accordance with the bacp ethical framework (not capitalised as the review bot will not allow it).
Visited May 2023
Trent Pts has not yet replied.