Your Healthcare
Hollyfield House, 22 Hollyfield Road, Surbiton, Surrey, KT5 9ALPatient ratings and reviews
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Reviews
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Review titled Poor support
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2023
It is hard to describe how mistreated I have been by the clinic at Hollyfield House. I have not been listened to and ignored. My phone calls and emails have not been returned and the lack of care from the ADHD service has worsened my mental health. I was promised I would be prioritised as I was due to begin my degree course in October but I have heard nothing since my assessment. No medication, nothing. Automatic replies to emails deflect the blame to ‘shortages’ and suggest contacting 111 or GP but GP says you need to contact ADHD Clinic. Pathetic
Visited November 2023
Review titled Your Healthcare
Replied on 17 November 2023
Dear patient Thank you taking the time to leave feedback regarding our service. Whilst we are disappointed to hear that you feel mistreated and ignored, we will use this feedback to help us improve and strengthen the service that we offer. We continue to prioritise the care of students as recognise the pressures that academic studies can have on mental health and wellbeing. We sincerely apologise that you haven’t been seen before the commencement of your studies. There is also a clinical need to prioritise patients who have a diagnosis of ADHD and are prescribed medication, but cannot currently get it. This is due to the ongoing shortage of ADHD medication and the associated risk of having to suddenly stop treatment. Further guidance regarding this challenging situation can be found here, as well as on our website: Shortages of some ADHD medications – Information for patients, families and carers (swlstg.nhs.uk) You may also find specialist support from Kingston University of benefit prior to further contact from our service: Disability and mental health support at Kingston University - Kingston University London If you you would like to contact us to look into your concerns you can email Feedback@yourhealthcare.org or telephone 020 8339 8092. Kind regards, Philip Quality & Risk Coordinator Your Healthcare CIC