Barnet, Enfield and Haringey Mental Health NHS Trust
Trust Headquarters, Orchard House, St Ann's Hospital, St Ann's Road, London, N15 3THPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Barnet, Enfield and Haringey Mental Health NHS Trust.
Reviews
-
Review titled Horrible service
Rated 1 star out of 5
by Bennamin - Posted on 30 March 2024
I was in bad feel and I called to getting help, but when they was answering phone they was cutting straight away and after few times when they responded I explained them she got angry.
Visited March 2024
Barnet, Enfield and Haringey Mental Health NHS Trust has not yet replied.
-
Review titled Transformative
Rated 5 stars out of 5
by Harriet Albert - Posted on 17 February 2024
My son received counselling from CAHMS from a highly skilled clinical psychologist. The experience has been transformative for us as a family. For the first time we felt understood as parents and we were given the insight into how to understand our son and see through the challenging behaviours to what he was really trying to communicate underneath. We learned how to handle emotional crisis moments in ways that felt to us revolutionary. We have been on a long journey of change. We could not have gone on this journery without the empathic understanding we received from our psycologist. We got highly specialised help that we really needed. We were at crisis point and I do not think it is too dramatic to say that the counselling we received as a family saved us. It has given our son ways forward so he can manage intense emotions safely. Our overwhelming feeling is one of deep gratitude for the service CAHMS (Baytree House, Enfield) provided for us from August 2023 to Feb 2024. Thank you.
Visited January 2024
Barnet, Enfield and Haringey Mental Health NHS Trust has not yet replied.
-
Review titled Shockingly terrible (lack of) mental health care
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Will call you out of nowhere from No Caller ID without leaving a voicemail and then discharge you because you didn't engage with the service (when you didn't even know they'd rang), will patronise you during assessments, will raise their voice at you if you ask any questions, will refuse to listen to you. Trust me, this whole dialog+ "putting patients in control of their treatment" thing is an absolute lie, you won't once be asked for your input or opinion on your condition or your treatment. You will be constantly spoken down to, shouted at, sighed at, and ignored (seriously good luck trying to get into contact with these people, no one answers the phone or emails and if they do they're unhelpful and rude, but god forbid you miss a caller ID withheld phone call, you'll be discharged). This was all my experience with Barnet North Core team, it has made me more unwell and stressed. It's a shame mental health care is a postcode lottery, and if you live in Barnet, you've lost.
Visited June 2023
Barnet, Enfield and Haringey Mental Health NHS Trust has not yet replied.
-
Review titled Shocking lack of care and unreachable by telephone
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
My daughter was referred to a link worker in the Barnet Mental Health West team. The worker called her out of the blue but my daughter could not talk as she was about to go into a Zoom meeting for work. The link worker arranged to call her the very next day. That was 13 days ago. Shocking. We have both tried repeatedly to contact said worker but amazingly, their lines are never answered and do not even have the facility to leave a message. The service's main switchboard operator gave me the wrong number (for a clinic) and said he could not send an email. My daughter is really struggling - hence the referral - and the lack of compassion and professionalism is exacerbating the feeling of being alone.
Visited May 2023
Barnet, Enfield and Haringey Mental Health NHS Trust has not yet replied.