Bradford District NHS Foundation Trust
New Mill, Victoria Road, Saltaire, Shipley, West Yorkshire, BD18 3LAPatient ratings and reviews
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Reviews
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Review titled Disgusting uk !!!!
Rated 1 star out of 5
by Anonymous - Posted on 06 September 2023
How disgusted am I in the first response team. We have had no help whatsoever! After trying to ring yet again for an assessment I have been on the phone on hold for 2 hours !!! What is this all about ? Is there actually anyone regulating these phone calls to see if people are actually not just getting paid for ? !!!!! What are people supposed to do in a Chrisis ? This system is seriously letting down the human race and it needs to be externally verified
Visited September 2023
Review titled Bradford District NHS Foundation Trust
Replied on 19 September 2023
Hi, I'm Naz and I work for the Patient Carer Experience and Involvement Team for the Trust. I'm very sorry to hear about your experience via the response you made to the initial post from Jas. It is crucial that First response are made aware of concerns people have when trying to access their support. Therefore I hope you will consider making direct contact with someone from our Trust. Here are two ways you can make direct contact with our Trust so that we can learn from and address the concerns you have mentioned. The Patient Advice and Complaints team is the first point of contact when making a complaint, a claims handler will liaise with you and make sure the appropriate Service Manager / Team Leader listen to and address your concerns, but more importantly learn from your experience and make improvements. You can contact them via email: advice.complaints@bdct.nhs.uk or please call the PACS Team office on 01274 251440. Alternatively you can also contact my team and we will support you to make sure the right Team Leader / Service Manager is made aware of your concerns or to pass on your details to the Patient Advice and Complaints team. The Patient Experience Carer and Involvement Team inbox is involve@bdct.nhs.uk Wali Nazar (Naz) Patient Experience and Involvement Manager
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Review titled Horrible Crisis Team
Rated 1 star out of 5
by Jas - Posted on 13 September 2023
I have been trying to contact the crisis team since 8am on Monday morning it is now Wednesday and still have not been able to get through. My GP and Physiatrist encourage me to call them when in crisis. What is the point when a call handler puts me through but the incompetent team do not log out so the phone just continues to ring. How is a simple task of logging out your system when your not at your desk beyond trained mental health workers?!!!! How are people not to harm themselves when the point of access for help is the crisis team who are highly incompetent?
Visited May 2023
Bradford District NHS Foundation Trust has not yet replied.