Cambridgeshire and Peterborough NHS Foundation Trust
Elizabeth House, Fulbourn Hospital, Fulbourn, Cambridge, CB21 5EFPatient ratings and reviews
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Reviews
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Review titled PDCS
by Anonymous - Posted on 25 June 2024
PDCS claims to know how to work with people who have diagnosed personality disorders however I strongly disagree. They set one treatment pathway for all individuals which involves group therapy and set talking discussions. There’s no room for individuality and if you miss groups you will then be discharged from the service. The communication between professionals and patients is extremely poor. You beliefs in what you think would be beneficial for yourself and would help is not listened to. The transition from camhs to adults is not taken into consideration with how hard it is. Overall just an extremely unhelpful practice and I know no person that has had a good experience with them, however PALS is great :)
Visited January 2024
Review titled Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 26 June 2024
Dear Patient I was most sorry that you are not happy with the care and services we have provided. To help us better understand what you are unhappy with, would you like to make contact via: palsandcomplaints@cpft.nhs.uk or telephone: 01223 219 444 / 0800 376 0775 Many thanks for your compliment regarding PALS. Kind regards Christopher Hampson PALS officer Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled All of the nurses, were lovely, chatty, reassuring and caring
by Sarah44 - Posted on 10 November 2023
I had a knee replacement and was a little concerned that my wound was infected, so I called my doctor and the district nurse visited that same day, she changed my dressing, advised me to contact the doctor and tell them to issue me some antibiotics at her suggestion and she arranged for a second visit to change my dressing the following week. Ultimately I had 3 people visit (2 visits, as one was a trainee) all of the nurses, were lovely, chatty, reassuring and caring. I just thought you often get negative feedback, but my experience was extremely good.
Visited November 2023
Provided by Care opinion
Review titled Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 28 December 2023
Dear Sarah Many thanks for sharing your lovely review. It's great to hear from people who have received great care from our hard working front line colleagues. Best wishes Christopher Hampson PALS Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled pdcs reds - great service
Rated 4 stars out of 5
by Amy Paget - Posted on 16 June 2023
i had an initial assessment today before i start a 12 week course and i had a woman who was wonderful, and so kind. she made me feel so comfortable straight away, she was so friendly and down to earth and really was just so nice and relatable (without the circumstances it was like just talking to a friend) if i could put in her name i would, but she was so lovely and would recommend speaking to her one million percent if you could chose. very happy with how it went and she was just wonderful
Visited June 2023
Review titled Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 22 June 2023
Dear Amy Many thanks for taking the time to share your experience. I know our care team will be very pleased to see what you have written. Wishing you all the best for the future. Kind regards Christopher Hampson PAL and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled No medication
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2023
Called up several times option 2. No one answers the phone no more. I did online referral 2 hours ago. Still no call back. Need my medication an suffering badly. Please these people don't have no empathy it needs a massive overhaul so does whole nhs
Visited June 2023
Review titled Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 19 June 2023
Dear Patient I was most sorry to read about the difficulties you are having regarding your medication. Please e-mail your details to: palsandcomplaints@cpft.nhs.uk and we can offer you some support. Please include your surname, date of birth, and a telephone number in your message. Yours sincerely Christopher Hampson PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Dangerous- Cambs mental health crisis team
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2023
Shocking and dangerous to people suffering a mental health crisis. A close relative had a serious breakdown and threatened to take their own life. I call the crisis number (111 press 2). And hung on waiting for an answer for almost an hour. During that time my relatives state of mind deteriorated rapidly. In the end I had to hang up and take them to A and E. What a waste of valuable time. If I had not been there to prevent my relative harming themselves, I don't think she would still be with us. Offering a crisis line that doesn't get answered is worse than doing nothing. The system is gravely flawed, seriously broken and downright dangerous.
Visited May 2023
Review titled Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 09 May 2023
Many thanks for sharing your feedback. This situation must have been worrying for everyone involved and I'm sorry you and your family had to experience something so upsetting. I would like to offer you some assistance. Please can you send more details to our PALs and complaints e-mail address - palsandcomplaints@cpft.nhs.uk We can ask for an appropriate manager to help. Yours sincerely Mr Christopher Hampson PALS and Patient Experience Officer
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Review titled Absolutley shocking
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2023
To be honest i think there is a clear lack of care throughout this service. Been struggling for years with mental health. Had an assesment but she was qualified to make diagnosis, but she was able to recommend treatment. That makes no sense. The only treatment being offered is a group treatment if i dont agree to that then ilthey close my referal and back to my doctor. Now for someone that already struggles socially and with anxiety putting someone in that position is horrible. There could be people in the treatment group that knows me, and honestly wouldnt want complete strangers to know what wrong with me. Also feel the treatment wouldnt be as effective as 1 on 1 treatment as everyone in the group will be affected differently by there issues. Yes some maybe the same but i need to c9ncentrate on myself and not worry about the others. Honestly my mental health i dont have the capacity to care about others. Also i dont understand how i can be sent for treatment for Personality Disorder without a diagnosis. Im sure i have more than just depression its been 7 years but trying to get properly assessed is so hard. And as soon as you show slight dissagrement to anything being offered thats it referall closed and have to go back to gp start the whole process again
Visited January 2023
Review titled Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 31 January 2023
Dear Patient Many thanks for taking the time to share your experience about using our services. I was most sorry to read that you are unhappy with the recommended care and that you have been advised to speak with your GP again. We value all feedback as it helps us to improve and provide a better services for the local community. Please can you contact the PALS team that look after Cambridgeshire and Peterborough NHS Foundation. PALS can discuss what you are looking for as an outcome of your feedback and liaise directly with our care team on your behalf. Many thanks Best wishes Mr Christopher Hampson Patient Advice and Liaison Service (PALS). Work mobile. 9am till 5pm. Answer machine available if busy: 0797 379 4593 palsandcomplaints@cpft.nhs.uk www.cpft.nhs.uk
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Review titled Appalling service
Rated 1 star out of 5
by Jacqueline Elaine Thompson - Posted on 20 September 2022
I called 111 option 2 at around 10am this morning in floods of tears and shaking (in May 2019 I was diagnosed with Mixed-Anxiety-Depressive Disorder after I attempted to end my life). I am absolutely horrified at the flippant manner of the man who spoke to me, considering my state of mind: I could not stop crying, he kept interrupting me with silly comments and I hung up on him. Considering that this service is potentially dealing with people who could be feeling suicidal, this is disgraceful beyond belief. I received 3 voicemails on my mobile but they were either silent or incoherent. I then went round to my neighbour's house in floods of tears, this is disgusting, what on earth is wrong with these people.
Visited September 2022
Review titled Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 22 November 2022
Dear Jacueline I was most sorry to read about what has happened. With your permission, I would like to share your feedback with the FRS manager and ask them to help. Please can you e-mail some more information via: pals@cpft.nhs.uk Your date of birth: NHS number (if known): best way to communicate: 'phone / e-mail Many thanks for your help Kind regards Christopher Hampson Patient Experience Officer
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Review titled 111 option 2 (again)
Rated 1 star out of 5
by Jacqui - Posted on 14 July 2022
This service really needs overhauling: I called earlier today while going through hell- I have mixed anxiety-depressive disorder. The person on the other end of the call exasperated me beyond belief by repeating that she couldn't understand what I was saying. I hung up. Where do they get some of these people from? They are actually worse than useless.
Visited July 2022
Review titled Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 22 August 2022
Hi Jacqui I was most sorry to read your feedback. Could you e-mail some details. I can ask an FRS manager to help. Please send your details to: pals@cpft.nhs.uk Your full name: Date of birth: NHS number (if known): Home address with postcode: Date and approx time of call to FRS: Your tel / mob number: Please send your details to: pals@cpft.nhs.uk Kind regards Christopher Hampson PALS Cambridgeshire and Peterborough NHS Foundation Trust