Dorset Healthcare University NHS Foundation Trust
Sentinel House, 4 - 6 Nuffield Road, Nuffield Industrial Estate, Poole, Dorset, BH17 0RBPatient ratings and reviews
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Reviews
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Review titled 111 Excellent Service
Rated 5 stars out of 5
by Julie OD - Posted on 19 December 2024
On the 6th December at 07.30 hours I had reason to call 111. The call was answered efficiently, minimal wait, and the call handler remained calm throughout. She fully explained what would happen next, passed through to to her colleague who would call back shortly. Within 10 minutes I had a call from a paramedic who explained that some information is being repeated to ensure I get the correct care. The outcome of this phone consult was a booked appointment for 09.00 hours at Poole A&E. Again, exceptional service and I just feel, in this age of kick them when they are down, 111, A&E Poole and ED at RBH all deserve a pat on the back. Thank you
Visited December 2024
Review titled Dorset Healthcare University NHS Foundation Trust
Replied on 24 December 2024
Dear Julie Thank you so much for taking the time to share such great feedback with us. I am really glad to hear that your experience of using the service was a positive one. I have passed your comments on to NHS 111 and Poole A&E, and asked that they share your feedback with all involved. Your kind comments are very much appreciated. Many thanks Patient Experience
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Review titled 111 Dorset Service
Rated 5 stars out of 5
by Derrick Massey - Posted on 13 May 2024
I’m currently down in Weymouth on holiday for a week. I became ill yesterday and decided to call 111. Wonderful service standards, a kind and caring operative who was really interested in my problem and wanted to help. She was professional, kind, understanding and showed me great empathy. She booked me an appointment at the Weymouth Urgency Care Centre today who were equally wonderful. Thank you so much for helping me in my hour of need.
Visited May 2024
Review titled Dorset Healthcare University NHS Foundation Trust
Replied on 14 May 2024
Dear Derrick, Thank you very much for taking the time to feedback on your experience with 2 of our services. We very much hope you are on the mend and can enjoy the rest of your holiday. I have passed your comments on to the Service Lead and asked that they share them with the team. Kind regards, The Patient Experience Team
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Review titled Great 111 service.
Rated 5 stars out of 5
by NinRos - Posted on 25 November 2023
Phoned 111 with my daughter 16week old. She had a bad cold and was working hard to breathe- not worthy of an ambulance, but needed to see a doc- booked it at Bournemouth Urgent care centre - fab service by call handler and nurse. Thankyou.
Visited November 2023
Review titled Dorset Healthcare University NHS Foundation Trust
Replied on 27 November 2023
Dear NinRos Thank you so much for taking the time to share such great feedback with us. I am really glad to hear that your experience of using the service was a positive one. I have passed your comments on to NHS 111 and asked that they share your feedback with all involved; they will be very pleased to hear such lovely feedback. Many thanks Rachael Pankhurst Patient Experience
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Review titled Great help - thank you
Rated 5 stars out of 5
by Julie Burrows - Posted on 17 June 2023
Arrived in Dorset from Essex for a 7night break and found daily meds had been left on kitchen table Phoned Drs but couldn’t help at 16:30 on a Friday afternoon as no one could sign off on a repeat prescription Phoned 111 and asked for help - could not have been more helpful also top tip given to ask for prescription bar code just in case pharmacy didn’t stock Received call back around time meds were due to taken and was sent text message with bar code Thank you 111 you really made a difference not only resolving the problem but also the kind way that you handled it
Visited June 2023
Dorset Healthcare University NHS Foundation Trust has not yet replied.
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Review titled Fantastic call handler
Rated 5 stars out of 5
by Mrs Linzi Howlett - Posted on 03 April 2023
I called today as my daughter had fallen off her scooter and broken her tooth and was experiencing pain. Our call handler was amazing. This is the first time I have used this trust's service as I am currently on holiday at my friend's house. Our call handler is a true asset to your team and should definitely be recognised for their amazing customer service. Thank you so much.
Visited April 2023
Review titled Dorset Healthcare University NHS Foundation Trust
Replied on 11 April 2023
Dear Mrs Howlett Thank you so much for taking the time to share your feedback with us. Your comment has been shared with the NHS 111 Team Leader who will share this with the staff, they will be pleased to hear such positive feedback. With Best Wishes Michele Peters-Phillips Patient Experience Facilitator Patient Experience Team
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Review titled If it’s an emergency 111 are great
Rated 5 stars out of 5
by DavRos - Posted on 01 January 2023
Phoned with an ongoing debilitating myalgia, fever and headache for 7 days over the Christmas period. Spoke to a call handler who booked me in 3 hours later. Great service. If you have a cold read the website.
Visited January 2023
Review titled Dorset Healthcare University NHS Foundation Trust
Replied on 11 January 2023
Dear DavRoss, Thank you very much for taking the time to tell us about your recent experience with NHS 111. I have passed your feedback on to the Service Lead and asked that they pass your message on to the NHS 111 staff. Your kind comments are very much appreciated. Kind regards, The Patient Experience Team.