Greater Manchester Mental Health NHS Foundation Trust
Bury New Road, Prestwich, Manchester, Greater Manchester, M25 3BLPatient ratings and reviews
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Reviews
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Review titled Lackluster Mono Tones
by Anonymous - Posted on 13 June 2024
I see little has improved with GMMH and the Out of Hours 24/7 Helpline. I’ve attempted to use them twice this year when I was desperate to talk to someone, the first time I was told to self-refer myself to a service, or ask my GP to do it, despite me telling the person on the end of the phone, this had been done twice and was rejected. It was also very difficult to hear who I was speaking to due to all the background noise from the office she was calling from. The second night was today in the early hours, when I was met with someone who could only mumble and offer one word pathetic responses to my situation. At first she called and asked to speak to someone with a different name, I put the phone down, she then called back with the correct name, but after realising very little has changed with GMMH and their incompetent staff who don’t have a clue, I terminated the call. I might not have any mental health qualifications per se, but I could handle those calls much better than the staff you employ, and I have far more intellectual common sense to talk to someone in a crisis than your staff do, perhaps that’s all the therapy you threw at me 10 years ago, when you misdiagnosed me for 15 years with a Personality Disorder, when in fact I was autistic, oh you also missed the ADHD diagnosis as well.
Visited June 2024
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled talking therapist
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
I've been waiting this talk therapy for a long which too many process kinda nuisance Recently I've been suffering from social , bully , hate crime so on . many police came around my place regarding anti social issue I want to manage my daily life more joyful , take care of myself My first Appt . got phone at 9am , 5th December I really want to speak about my recent ongoing anti social issue so on Talking therapist voice was Lakelust tone and no energy , sleepy voice She did not mention her name , First question was point black with sleepy voice , no energy '' Are you take your own life ? or harm yourself and other people ?'' I really shocked . how rude !!! I said no but feel very offend . she asking my medical issue which i do not have on today will be all about questionnaire I do not waste time on this with unprofessional , lacklust , sleepy voice person . Also she asked about my occupation . so i used to interpreter but now i'm in between job she straightforward to me '' you need an interpreter ? so i said, '' No . i am interpreter . used to . '' I really do not waste of my time for this silly question which they need to track down my record before phone so i hang up the phone which save my precious time and no more upset my feeling i really expect reassuring by taking therapy today but just waste of my time and make me upset i think this therapist make my mental health worse I'd rather help my mental heath myself .
Visited December 2023
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled So unfit for purpose it's actually unbelievable
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
I've been recieving so called "care" from Greater Manchester Mental Health for many years. I've always been made to feel like I'm a drain on precious resources for asking for scraps. You're passed from pillar to post, nobody wants to deal with you, which when you have complex mental health is kind of the last thing you need. There are such long waiting lists for therapeutic interventions (1-3 years), and then when you get to the top of the list and are assessed they just tell you that you're "too complex" and need to be on the next waiting list, another 1-3 years, and so the farce continues. And then, when you can't cope and end up in hospital they say they'll take care of things when you're discharged, get you that care coordinator you've been on the waiting list for (for a year), get you back into therapy, get you more regular psychiatry appointments to review your medications etc. But when you're discharged it's just crickets. No follow-up, no care coordinator, no regular psychiatry appointments, no therapy referral. My psychiatry appointment was cancelled an hour before and they hung up before I could ask when it would be rescheduled for. I finally found out that it has been rescheduled for 3 months time. The community mental health team doesn't even return my calls. The crisis line, presumably set up for people in immediate crisis, doesn't pick up (oh yes, you can leave your name and number and they occasionally call back hours and hours later). I hope they realise that every time someone with a mental illness tries to reach out for support and is met with a shut door it is completely crushing. Absolutely pathetic excuse for a mental health service, and I assure you nobody will be held accountable
Visited August 2023
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
I rang because I was feeling incredibly suicidal. I was told to distract myself, watch tv or eat something. When I said I’d already done these things, because I’m not stupid and I know my mental health, I was then told to ring the Samaritans. Thanks for nothing.
Visited May 2023
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
My son has been cared for in edenfield for a long time also graham from social worker departmemt at the hospital my son was cared for safeguarded and extremely was treated absoutly famtastic honestly i can not thank doctors nurses support workers graham social worker etc for all the effort kimdness support amd most of all helping my son get better
Visited January 2023
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled GMMH 24 Hour Helpline
Rated 4 stars out of 5
by Anonymous - Posted on 23 July 2022
The helpline I have found to be excellent, although I totally understand frustration about it can take a few hours to get a call and the answerphone, they have so many calls and need more staff, so they can spend the right amount of time to help, otherwise they would have to rush people off the phone too soon before really helping, which would not be good for a lot of people. Most of the staff have been excellent and saved my life, there is always one or two that are not helpful but 7/10 have been life savers, really experienced and listened well and been able to at times to contact my GP or CMHT which has helped so much. I understand in a crisis more than you know sometimes, we need someone there and then, I wish I could triple their budget. I am just so thankful that when I first rang it I got a call back from a really good person. I would urge anyone to keep giving it a go, keep trying it. There are some real angels on there, and one or two not, but most are. Keep trying it until you get one of the angels. GMMH I would urge you to increase your budget for this helpline, so many calls show it is needed. Thank you.
Visited July 2022
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.
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Review titled GMMH 24/7 Helpline Not Helpful
Rated 1 star out of 5
by Anonymous - Posted on 18 July 2022
The GMMH 24/7 Helpline is non-existent. I made 8 calls between a 90-minute period in the early hours of Monday morning to speak to someone. I was met each time with a minutes worth of music as though you are on hold for someone, then it went straight to the answer machine asking you to leave your name and number and someone will get back to you, I didn’t leave my name or number because past experiences tell me any call back often is hours later. Other issues to review, if the police refer someone to your service because they have concerns for their welfare, it might be a good idea not to call the person at 11pm at night, 24 hours later when there mobile is on silent, and then when you don’t get an answer, you ask the ambulance service to send an ambulance which then arrives at 5am (48 hours after the police incident) waking the person up, a complete an utter waste of NHS resources. GMMH just constantly pass the buck and are not fit for purpose as a mental health crisis service.
Visited July 2022
Greater Manchester Mental Health NHS Foundation Trust has not yet replied.