Midlands Partnership NHS Foundation Trust
Trust Headquarters, St. George's Hospital, Corporation Street, Stafford, Staffordshire, ST16 3SRPatient ratings and reviews
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Reviews
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Review titled Dental Care as it should be
Rated 5 stars out of 5
by Marina Marler - Posted on 26 March 2024
I visited Cross Street Dental Practice yesterday in Burton on Trent. I received the best care and dental provision I have experienced in a long time. The dentist was a man who firstly put me at ease and re assured me that treatment could be provided ensuring I would soon be out of pain. He was so professional that I knew I was in good hands. His female assistant was equally as professional and supported me with after care information and suitable written literature to take away with me. I can’t use names in this review but I would like to say a massive ThankYou to both of you . I so wish you could be my regular dentist but sadly that’s possible as you only treat emergencies. I was very fortunate to be cared for by this service yesterday. We need the NHS dentist services back in the UK . You are brilliant .
Visited March 2024
Review titled Midlands Partnership NHS Foundation Trust
Replied on 26 March 2024
Thank you for taking the time to submit your feedback on the NHS Choices website page. Your feedback is important to us and it is lovely to hear that you received a positive experience from the Dental Practice. I will ensure your feedback is shared with the team.
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Review titled Trying to seek mental health support
by reticulumhz63 - Posted on 22 September 2023
I feel let down by the very services that are supposed to help in a time of need. Twice now I've referred myself to the local mental health service and twice I've felt let down by the way they communicate with poor regard for who they are dealing with. In the first case I had an initial assessment and opted to seek one-on-one counselling despite the long wait because I am anxious about group sessions and from experience know that I need someone to talk to directly, rather than via online services. I finally received my appointment letter. The letter stated that my appointment was that very same day. It was at a time that I had an important work meeting booked with many colleagues so rescheduling that was out of the question and I was critical to the conversation. The tone of the letter, despite being an appointment for someone seeking mental health support, I felt, was very threatening. It demanded I let them know with at least 48 hours notice if I couldn't make the appointment and stated that if I didn't make it I might not be offered another appointment. At best, the letter would have been posted on the previous Thursday so there was never any chance that I would have had the time to contact them (during office hours) when they were available to reschedule. To me this showed a shocking disregard and disrespect for me as a patient. I felt the tone of the letter was horrible to read, at a time when I was very low, and made me feel like I was alone. I did not contact them to reschedule in the end - it felt pointless. Just recently I referred myself for a second time as I'm struggling again after receiving an ADHD diagnosis in my late 30s. I get really anxious about phone calls unless I know who is calling and know them well, or it's a pre-planned call. For this reason I made very clear in my self-referral, when explicitly given the option by their online form, that I wanted to be contacted by email - not phone. I made an additional comment making it very clear I am not comfortable with calls and would prefer to arrange a time to talk over email. Today I have received a letter saying that they have tried to contact me by telephone and to, contact them on the above telephone number as soon as possible. If we do no hear from you by a certain date, that they will assume I no longer require help. I feel ignored and that's demonstrated to me that the service that is supposed to help me can't even listen to my very clear, well stated, anxieties and accommodate them. It would not be hard to email me, I feel they explicitly ignored my request (after asking me what I would prefer!) and called instead and, when I haven't answered (because I block unknown calls) it seems they have simply decided to toss me aside if I don't make myself anxious, nervous and uncomfortable by calling them myself. It's not good enough.
Visited September 2023
Provided by Care opinion
Review titled Midlands Partnership NHS Foundation Trust
Replied on 28 September 2023
Thank you for taking the time to submit your feedback on the NHS Choices website page. You feedback is important to us and we are sorry to hear that you are disappointed with the communication from services. To enable us to provide you with a response, we need to establish which services your concerns relate to. We therefore kindly request that should you wish for us to look into your concerns further and provide you with a response, please contact the PALS Team on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk