North Cumbria Integrated Care NHS Foundation Trust
Pillars Building, Cumberland Infirmary, Infirmary Street, Carlisle, Cumbria, CA2 7HYPatient ratings and reviews
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Reviews
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Review titled Big thanks
Rated 5 stars out of 5
by Keith Gaskell - Posted on 27 March 2025
From the beginning of the procedure, my treatment at West Cumberland Hospital for a knee replacement has been above and beyond what I expected. Staff were amazing and kind. From the amazing Consultant and his team to the nursing staff,physiotherapists, and all the other staff who help to run this amazing hospital, I await my other knee replacement, without any trepidation!!Thank you.
Visited February 2025
Review titled North Cumbria Integrated Care NHS Foundation Trust
Replied on 31 March 2025
Dear Mr Gaskell Thank you for your lovely feedback for all the staff you encountered when you have your knee replacement at West Cumberland Hospital. We record all feedback all feedback that is received and share with the relevant staffing team - the staff will really appreciate your lovely feedback. I hope you are recovering well from your surgery. Kind regards Sylvia Patient Experience Manager
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Review titled Good experience
Rated 5 stars out of 5
by Sally-Anne - Posted on 27 January 2025
During my recent attendance at WCH Day Case Unit, everyone ( approx. 12 members of staff) without exception, were friendly, helpful and informative. It was a positive experience and I am grateful for their care.
Visited January 2025
Review titled North Cumbria Integrated Care NHS Foundation Trust
Replied on 27 January 2025
Dear Sally-Anne Thank you for taking the time to share with us your feedback relating to your recent Day Case Unit attendance at West Cumberland Hospital. It is nice to read how the 12 members of staff had such a positive impact on your experience. I will record and share your feedback with the Matron and Manager for the Day Case Unit and they will share it with the staffing team - who will be really appreciative of your lovely feedback. I hope you are recovering well from your attendance at the Day Case Unit. Kind regards Sylvia Patient Experience Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2023
. Optometrist was very knowledgeable Saw early diagnosis swift, out within 40 mins. Hospital staff friendly, plenty of disabled parking
Visited November 2023
Review titled North Cumbria Integrated Care NHS Foundation Trust
Replied on 27 November 2023
Dear Patient Thank you for taking the time to share your feedback relating to your recent appointment with the Optometrist. I am pleased to read that your appointment went so well and you were able to locate a disabled parking space. Your feedback will be recorded and shared with the service. Take care Sylvia Patient Experience Manager