Pennine Care NHS Foundation Trust
Trust Headquarters, 225 Old Street, Ashton-under-Lyne, Lancashire, OL6 7SRPatient ratings and reviews
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Reviews
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2024
It is impossible to get an appointment with the mental health team. They phone you once and if you do not answer that is it - they do not phone again. I was unable to answer my phone when they called me because I was at work. I phoned back and they assumed that the call was because I had missed an appointment. I said that I had not even had an appointment yet. They said someone would contact me again. Which they did but unfortunately I was at hospital and was being seen by the doctor so again unable to answer my phone. No one has called back and I do not want to phone them because of the poor reception I got last time I phoned them. They really need a better system of making appointments and not assume that everyone can answer the phone all the time. My doctor has told me to go private but I cannot afford that but he says that is my best option. I've paid into the system for over 46 years and now I am being told that I should pay for the services I should be getting on through the National Health Service!
Visited September 2024
Pennine Care NHS Foundation Trust has not yet replied.
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Review titled Bury CMHT Poor Care
by M20202 - Posted on 10 August 2023
bury cmht, are and have been continuing to fail me, my mental health support has been lacked and they have left me to become more unwell, these exact people who were supposed to help me and help me feel safe and felt like i could talk to them? i have been under bury the cmht since i was late teens its 3 years later now and i have been in and out of inpatient hospital probably could've be prevented if i had constant regular on going support i was referred to cmht at 17, and i was then allocated a care co ordinator and then i was passed around so many times to new people and this wasn't helpful due to what i struggle with, people always cancel last minute or just don't show up or not answer when you ring reception and they don't call back. They then blame me for this because they say i'm to much and to complex and basically they just can not be bothered to help when they realise your a complex case. i have tried to request my case files but they just won't give them to me. since being under these i have struggled to communicate and engage because of there lack of support and there judgment. I believe this is because i struggled with trusting them because of their lack of help with me. i have been with different care co ordinators over the years who some complain about seeing me and some told me they are and can discharge me if i want to, so basically wanted me to say i want to be discharged so they don't have to deal with me anymore. and telling me i was to much for there case loads. Now they have lacked my care even more, i have been struggling a lot more and they have now downed my care when they agreed to see me more regular as so i don't end up back in hospital this was helping and again i have been let down by the system, just because i said my opinion and tried to get my feelings heard and how i was being treated but i got turned down. i now am being told my appointments and not even agreeing, because they say it's to much for them like i said before because i am a complex case, when really that's not the issue, it's when you are diagnosed with a personality disorder people just automatically back off and try not to get to in depth with your problems and your issues because it's easier for them to deal with. this is the same for any setting hospitals ect. my health has been deteriorating the last couple of months and i had great support i thought i was getting somewhere but as i said it's bury cmht of course it was to good to be true, it all back fired and went down hill shortly after, CMHT have offered me no support due to my trauma and due to my issues that are on going. i have tried so many times to get help but i get stuck in this vicious cycle of unhelpful mess and now i look like a bad person because i've shared my story about cmht. They work 9-5 monday - friday some don't even work every day so some people have to have duty and see all different people and what happens at 5? and at weekends there's no support in place and again it's no difference to when they are in because we are still left to deal with it on our own. i struggle to deal on a daily basis and became a none person thrown away like rubbish, i wonder what i have done to be under such torment. my situation now i'm still under cmht but clearly the plan i agreed and set up hasn't gone to plan and i had no say in the change of this and again i've been let down by the system, i feel like the care is non existent, I am nothing. and clearly just waiting to die with now next to zero support, they blocked every attempt to try and help and every time i try to improve they decline help when i start to struggle again because they don't want to deal with it when your not okay even though that's what they are meant to be there for clearly unworthy of help and don't deserve support. cmht you are a failure and you have caused so many people to struggle and to get worse, so many people you have all failed and still continue to fail, it's not just a job is it, then start helping people instead of failing them.
Visited August 2023
Provided by Care opinion
Review titled Pennine Care NHS Foundation Trust
Replied on 15 August 2023
Thank you so much for taking the time to submit your review which, I appreciate how difficult this must have been for you to do. You don’t need to feel bad that you have shared your story, and this will not affect your care and treatment in anyway. I am saddened to read that you have had such a negative experience and how this is impacting on you and would really like to look into in more detail for you. As your feedback is anonymous it would really help us, to be able to help you, if you could contact our Patient Advice and Liaison Service on 0161 716 3178 or if it’s easier for you can email them at pals.penninecare@nhs.net so that we look into this for you and see what’s happening. I have included a link to our website which explains how can request access to your information. Access to information :: Pennine Care NHS Foundation Trust ,you can also contact the team on 0161 716 3149 or by email pcn-tr.sar@nhs.net who will be able to talk you through the process. If you are worried about your mental health, you can contact our 24/7 helpline on 0800 014 9995 who will be able to help and support you. Please do get in touch so that we get you the answers and support which you need. Regards Kirsty - Patient Feedback Team