Somerset NHS Foundation Trust
Lydeard House, Musgrove Park Hospital, Parkfield Drive, Taunton, Somerset, TA1 5DAPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Somerset NHS Foundation Trust.
Reviews
-
Review titled Lack of communication from talking therapies
by ebeb2345 - Posted on 08 August 2023
I was told to refer myself for talking therapies and the experience was pretty awful. I asked from the on set that due to my anxieties I prefer to we told what to expect such as when I would hear back regarding my referral and what day/time of day I could be expected to be contacted. The service informed me that I would be called at this certain day and time and then I never heard a thing. This makes my anxiety worse, expecting a call then not to receive it is very stressful. I had to chase the service after 3 weeks to ask what was happening on 2 occasions so several weeks went by where I was left in a stressed limbo of not knowing if I was due to be taken on by the service or not. I then was told there had been several meeting to discuss my case, which I did not know was happening or what had been said about me. I felt blind sided and never told what was going on. In the end I was told I would be referred on to Specialist psychological Intervention service which was fine, but why the long wait and so many meeting to discuss my case and not communicate this to me. I had said from the start I needed to know what was happening, to know what to expect, no one had that conversation with me and there was a lack of communication, given no timelines and I felt out of the loop. The guy I spoke to was nice but the rest was awful.
Visited July 2023
Provided by Care opinion
Somerset NHS Foundation Trust has not yet replied.