Somerset NHS Foundation Trust
Lydeard House, Musgrove Park Hospital, Parkfield Drive, Taunton, Somerset, TA1 5DAPatient ratings and reviews
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Reviews
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Review titled Lack of communication from talking therapies
by ebeb2345 - Posted on 08 August 2023
I was told to refer myself for talking therapies and the experience was pretty awful. I asked from the on set that due to my anxieties I prefer to we told what to expect such as when I would hear back regarding my referral and what day/time of day I could be expected to be contacted. The service informed me that I would be called at this certain day and time and then I never heard a thing. This makes my anxiety worse, expecting a call then not to receive it is very stressful. I had to chase the service after 3 weeks to ask what was happening on 2 occasions so several weeks went by where I was left in a stressed limbo of not knowing if I was due to be taken on by the service or not. I then was told there had been several meeting to discuss my case, which I did not know was happening or what had been said about me. I felt blind sided and never told what was going on. In the end I was told I would be referred on to Specialist psychological Intervention service which was fine, but why the long wait and so many meeting to discuss my case and not communicate this to me. I had said from the start I needed to know what was happening, to know what to expect, no one had that conversation with me and there was a lack of communication, given no timelines and I felt out of the loop. The guy I spoke to was nice but the rest was awful.
Visited July 2023
Provided by Care opinion
Somerset NHS Foundation Trust has not yet replied.
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Review titled Booking line for podiatry
by ebeb2345 - Posted on 10 February 2023
I had an appointment for podiatry at West Mendip Hospital, I didn't end up having my appointment and after a 45 min drive, which my husband had to book time off from work to take me as I don't drive I was very disappointed to find that my appointment had been cancelled. I had no notification, no phone call or letter to say the appointment had been cancelled and on top of that I was informed I have been taken off the system! I have tried to get through on the booking line 5 times and my last attempt i ended the call when I was still 14th in the queue. The hospital receptionist were lovely and also tried to get through to the booking line on my behalf. The booking line staff we spoke to were rude and unhelpful to myself and the hospital reception staff. Ive been waiting since 2019 for this appointment and now to be told Im off the system is infuriating.
Visited February 2023
Provided by Care opinion
Review titled Somerset NHS Foundation Trust
Replied on 10 February 2023
Dear ebeb2345, I'm Sarah Marston and I'm the Podiatry Operational Manager. Thank you for taking the time to share your experience on Care Opinion. I'm sorry to hear that this was your experience. I'd really like to look into what happened here. If you feel able to could you please contact myself on either 07500 990852 (Tues-Fri 08:00-17:00) or sarah.marston@somersetft.nhs.uk so that I can look into this in more detail. If I don't hear from you rest assured I will make sure we look into this as much as we can. The department is currently experiencing staff shortages and having to make changes to appointments at very short notice as a result. I hope to hear from you soon. Best wishes Sarah
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