Tees, Esk and Wear Valleys NHS Foundation Trust
Trust Headquarters, West Park Hospital, Edward Pease Way, Darlington, Durham, DL2 2TSPatient ratings and reviews
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Reviews
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Review titled Disgraceful & abrupt staff
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
After waiting over 40 minutes on hold I was told that they would ring back in a couple of hours. My client wasn't able to take the call back at that time due to circumstances out of his control therefore offered to take a call in the morning when it was safe for him to talk. Was told they don't offer a call back service the next day & was told that he could call them. My client found the whole experience of been on hold for over 40 minutes traumatic especially after plucking up the courage to call in the first place. Staff have absolutely no emathy whatsoever. This service carries a bad reputation & this confirms how accurate the previous reviews are.
Visited December 2022
Review titled Tees, Esk and Wear Valleys NHS Foundation Trust
Replied on 12 December 2022
We are very sorry to hear you have not had a good experience of our services. As a trust we strive to provide high quality services and are committed to investigating when this does not happen. We would like to offer the opportunity to explore your concerns in more detail, the PALS department would welcome your feedback and can be contacted at tewv.pals@nhs.net or Freephone 0800 052 0219