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4court Pharmacy

HEYBROOK SERVICE STATION, HALIFAX ROAD, ROCHDALE, LANCASHIRE, OL16 2NT

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Reviews

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  1. Review titled Disgusting service

    Rated 1 star out of 5

    by kevin edwards - Posted on 02 April 2024

    I collected a part prescription order as they did not have enough supplies. I was told to call back later that day when I could collect the remaining order. I informed them that I would leave it a few days until I was running low. I called into today 02/04/2024.again they had no stock. I waited half hour and still couldn't get my remaining order

    Visited April 2024

    Report as unsuitable

    Review titled 4court Pharmacy

    Replied on 04 April 2024

    Dear Mr Edwards Thankyou for your feedback. Apologies that we did not manage to meet your expectations on this occasion. We have already looked into this complaint and apologise as this particular item was difficult to get hold of at the moment and had a well known supply issue which you were made aware of at the time. Also the 2nd April we saw massive increases in footfall (the first day after the easter bank holiday) which added to your wait time. The pharmacist needed to check your fully completed owing but was in a consultation which also added to your wait time. We have since then completed and delivered your outstanding owing. We always strive to provide the best service to our patients/customers and will use this as a learning opportunity going forward. Regards Complaints Manager, 4Court Pharmacy

    Report as unsuitable