Alisha Pharmacy
257 ACTON LANE, CHISWICK, LONDON, W4 5DGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Discrimination
Rated 2 stars out of 5
by Anonymous - Posted on 06 October 2023
I came with a sick child today to buy a medicine. My child suddenly vomitted and one of the staff gave me a tissue to clean it by my own. The staff went back and seems to vomit as well. After i clean the vomit of my child, they asked me to go outside and they will take my order from outside. I felt very bad for my sick child to wait outside the pharmacy. I work in medical field as well but i dont think i can do that to my customer especially to send them out with a sick child.
Visited October 2023
Review titled Alisha Pharmacy
Replied on 11 October 2023
Thank you for getting in touch and informing us of your experience. I am deeply sorry to hear about your experience at the pharmacy and apologise for any distress or discomfort you and your child experienced at our pharmacy, as this falls short of our standards for quality customer service and a positive patient experience. I deeply sympathize with your frustrations and concerns. This feedback will be addressed to our staff as a matter of urgency and will be used to prevent such incidents from happening again in the future. We appreciate your feedback and willingness to share your concerns with us. It is possible that there may have been a misunderstanding between our staff and yourself. Please get in touch with us directly so we can discuss this matter further and resolve it accordingly. Kind regards, Raj - Pharmacist 🙏
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
The Alisha team are always helpful and courteous. Good opening hours and prompt communications when prescriptions are ready.
Visited October 2023
Review titled Alisha Pharmacy
Replied on 25 October 2023
Dear Patient , Thank you so much for your kind words! We're delighted to hear that you find our Alisha team helpful and courteous. Our extended opening hours and prompt prescription notifications are all part of our commitment to providing the best service to our customers. If you ever need anything or have questions in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we appreciate your support! Best wishes from all the team Raj 😊
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Review titled Great all round sevice
Rated 5 stars out of 5
by Alan James - Posted on 26 October 2023
Very professional in person and over the phone service. Very prompt replies to emails. Thank you all for your dedication and hard work looking after me.
Visited October 2023
Review titled Alisha Pharmacy
Replied on 26 October 2023
Dear Alan , We truly appreciate your kind words and recognition of our dedication and hard work. Providing professional and prompt service is our top priority, whether in person, over the phone, or through emails. Your support means a lot to us, and we're here to look after your needs with care and efficiency. If you ever have more questions or require assistance, please don't hesitate to reach out. Thank you for choosing us! Best wishes from all the team Raj 😊
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Review titled Excellent pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
Have used this pharmacy for a number of years, staff always polite, helpful and knowledgeable and offers other services like flu jabs etc.
Visited July 2023
Review titled Alisha Pharmacy
Replied on 24 August 2023
Thank you for your continued support! We're glad to have served you for years and that you've found our staff to be polite, helpful, and knowledgeable. Providing services like flu jabs is part of our commitment to your well-being. If you need anything else, feel free to reach out – we're here for you! Best wishes from all the team Raj ☺
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Review titled My local Chemist.
Rated 5 stars out of 5
by Miss PAMELA WELLS - Posted on 21 August 2023
Been using this Pharmacy for 5years....very welcoming and helpful staff and very polite.10out 10.......
Visited July 2023
Review titled Alisha Pharmacy
Replied on 21 August 2023
Dear Pamela , Thank you so much for your kind words and for being a valued customer with us for the past five years! We're thrilled to hear that our welcoming, helpful, and polite staff have made your experiences at our pharmacy positive and memorable. Your continued support means the world to us, and we look forward to serving you for many more years to come. If you ever need anything, please don't hesitate to reach out. Your satisfaction is our top priority. Best wishes from all the team 😊
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Review titled Absolutely the best community pharmacy
Rated 5 stars out of 5
by Sophie H - Posted on 15 August 2023
Alisha Pharmacy continue to be an excellent and reliable local pharmacy and, despite having multiple alternatives much nearer to home, I would always choose to use their services. Efficient and responsive, they work closely with local GP practices which means problems are sorted out quickly and with the minimum of fuss. Interactions with all their customers are friendly, helpful and empathetic. They are the perfect example of well-run, professional small business that offers their customers a highly professional and personable service.
Visited July 2023
Review titled Alisha Pharmacy
Replied on 21 August 2023
Dear Sophie , We truly appreciate your feedback and loyalty! It's fantastic to hear that you value Alisha Pharmacy's excellence and reliability, even with closer alternatives. We take pride in our efficiency and responsiveness, as well as our close collaboration with local GP practices to ensure swift issue resolution. Our friendly, helpful, and empathetic approach reflects our commitment to exceptional customer interactions. Thank you for recognizing our efforts as a well-run, professional small business. We're dedicated to offering you a highly professional and personable service every time. Best wishes from all the team 😊
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Review titled Excellent
Rated 5 stars out of 5
by Claire - Posted on 19 June 2023
Everyone at Alisha chemist are lovely. They are very friendly and have been extremely helpful.A great service all round, thank you.
Visited June 2023
Review titled Alisha Pharmacy
Replied on 24 June 2023
Thank you so much for your wonderful review! We're delighted to hear that everyone at Alisha Pharmacy has been lovely, friendly, and extremely helpful during your interactions with us. Providing excellent customer service is something we take great pride in, and it's incredibly rewarding to know that we have succeeded in creating a positive experience for you. We believe that a friendly and helpful attitude goes a long way in building strong relationships with our customers, and we're thrilled that you have felt supported by our team. Your kind words mean a lot to us, and they serve as a reminder of why we strive to deliver a great service every day. We appreciate your trust in Alisha Pharmacy and for taking the time to share your feedback. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to continuing to serve you with the same level of care and professionalism. Thank you again for choosing Alisha Pharmacy! Best wishes from all the team Raj :)
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Review titled This practice has been incredible
Rated 5 stars out of 5
by viviana cristea - Posted on 20 June 2023
From prompt emails, to incredible in person and over the phone service. These guys have helped me out many times. Even saving the day with getting me a last minute prescription for my wedding. Thank you to the team for their work.
Visited June 2023
Review titled Alisha Pharmacy
Replied on 24 June 2023
Thank you for your amazing feedback! We truly appreciate your kind words and are thrilled to hear that our prompt emails and exceptional in-person and over-the-phone service have made a positive impact on you. It's our pleasure to assist you whenever you need us, and we're glad we could even help save the day for your wedding by providing a last-minute prescription. Your appreciation means a lot to our team, and we're grateful for the opportunity to serve you. Thank you for choosing us, and we look forward to continuing to be there for you whenever you need us. Best wishes from all the team Raj :)
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Review titled The best pharmacy
Rated 5 stars out of 5
by Ana - Posted on 15 June 2023
I have been using Alisha Pharmacy since I moved to the area 10 years ago. I cannot fault them. They are friendly, professional and efficient. They have never let me down and have often above and beyond.
Visited June 2023
Review titled Alisha Pharmacy
Replied on 15 June 2023
Dear Ana , Thank you for your kind words and support really appreciated Glad we are able to help Best wishes from all the team Raj 😊
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Review titled Prompt and excellent service!
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I was on holiday with family in London and accidentally left my medication at home. I rang my surgery in Yorkshire and the next morning Alisha’s sent me a text message that my prescription was ready! Fastest service ever! So grateful as it was a real worry being without my medications.
Visited June 2023
Review titled Alisha Pharmacy
Replied on 08 June 2023
Hope you enjoyed your stay Glad we could help Best wishes from all the team Raj 😊🌤️. .