Amber Pharmacy
THE ARTHUR MEDICAL CENTRE, FOUR LANE ENDS, HORSLEY WOODHOUSE, DERBYSHIRE, DE7 6AXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Deteriorated since 2022
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Took my mum who is in a wheel chair. Not as good this year as last. We weren’t aware that the carpark was for blue badge holders only . Luckily we had one but many with clearly disabled people didn’t which caused some upset. A couple of staff were rude. There was nobody showing us where to exit. We found the door leading to a steep ramp and the pavement back to the car was really not suitable for wheelchairs. Really not as good as last year . This was at horsley wood house church.
Visited April 2023
Review titled Amber Pharmacy
Replied on 11 May 2023
Many thanks for the feedback. We value all shared views and we are sorry that the experience did not mirror how it had been delivered in the previous year. In particular, I am sorry to learn of any rude behaviour and it is fair to say that this is falls below our expectation of patient centred care. I will liaise with the team and look to review our processes and share ways we can make it better for all. The site has been particular busier this vaccination period than most and has been made tougher by the limited sites open to offer the vaccination service. We have been run on volunteers and I know that team do an amazing job at managing the workload, pressures, people expectations and ensure we provide care. We are always looking for more volunteers to help make the process more manageable and ensure that we continue to be proud of the community spirit that has been created, which has allowed us to vaccinate and protect people since the vaccination process has started. We will continue to evolve and we truly appreciate the feedback. Kind Regards, Bal (Clinical Site Lead)
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Review titled Exceptional Service
Rated 5 stars out of 5
by Dianne Korneluk - Posted on 29 September 2022
I felt I need to compliment every member of staff on duty at the Horsley Woodhouse Church Hall this morning. From arrival to departure everyone was so helpful, friendly and willing to go that extra mile to help. My father has difficulty walking and at each step of the way he was assisted and the staff made sure a seat was available. I can’t thank them enough for their kindness.
Visited September 2022
Review titled Amber Pharmacy
Replied on 02 October 2022
Dear Dianne, Many thanks for your response. It was very uplifting to read and it is always great for the team to know how much their work is valued. I will share with all the volunteers and wider team. Many thanks once again.