Anstice Pharmacy
7 Anstice Square, Madeley, Telford, Shropshire, TF7 5BDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not great
Rated 3 stars out of 5
by Sally - Posted on 12 November 2024
I suffer arthritis in my ankles and was told to come back at 3:45pm for medication but the pharmacist decided his 1 hour break wasn't long enough and returned to work late and due to lack of seating available I was forced to stand and wait leading to pain and swelling
Visited November 2024
Review titled Anstice Pharmacy
Replied on 12 November 2024
Good Day Sally Thank you for taking the time to provide us with feedback on your experience within our Anstice Branch. We always strive for excellent customer service, confidentiality, and professionalism, and we are sorry that on this occasion we haven’t provided that. Please be assured we take all customer feedback seriously and request you contact our team directly at customercare@avicennapharmacy.org if you would like to discuss this further. Avicenna Customer Care
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Review titled Save yourself the stress and go elsewhere
Rated 1 star out of 5
by Hannah - Posted on 04 May 2024
I’ve used this pharmacy for years and it’s just completely gone down.. they’re constantly messing up prescriptions and today they where horrible about it even though they’ve been saying for 3 days come back tomorrow! Surprise surprise they still didn’t have them and told me just go elsewhere (with pleasure)
Visited April 2024
Review titled Anstice Pharmacy
Replied on 10 May 2024
Thank you for taking the time to leave this feedback. We always strive for excellent customer service, and we are sorry you haven’t received the level of service on this occasion. Please be assured we take all customer feedback seriously and have investigated in depth the concerns raised. Please contact our team directly at customercare@avicennapharmacy.org if you would like to discuss this further. Kind regards Avicenna Customer Care
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Review titled Rude pharmacist
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2023
I visited the pharmacy through the 111 service my nhs app recommended to me. When I arrived the pharmacist made me shout over my personal details while he was stood the other of where the medications are with his back to me. He then came forward to the counter and told me my prescription is not an emergency and ‘I am putting other people at risk by requesting it. I apologised and explained that I didn’t say this on the website when I was trying to source my medication and he turned his back to me and walked away not even acknowledging me. This was a simple mistake by something not made clear on the website. For someone who suffers with anxiety this was a very uncomfortable position to be in all for a mistake, Not what I have experienced from this pharmacy previously as the ladies and gentleman normally on the toll are very friendly. Due to this I will be considering my use of this pharmacy
Visited April 2023
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