Asda Pharmacy
MAIN ROAD, BILTON, HULL, EAST RIDING OF YORKSHIRE, HU11 4ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No consideration for their customer
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2024
Without warning or explanation cancelled an appointment I had with them, almost made me feel like I didn’t need to apologize for the cancellation
Visited December 2024
Asda Pharmacy has not yet replied.
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Review titled Asda pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2024
Terrible service, I waited at least 15 minutes to be told it’s out of stock, I asked why couldn’t you of checked, we don’t she told me, well I’ve been before and you have checked, oh no we don’t was her reply really rudely, then she told me to go away all because I questioned why wait when you can check. Is this why there’s always big queues wasting people’s time, I will never ever take a prescription there again.
Visited February 2024
Asda Pharmacy has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Laura F - Posted on 19 December 2023
I regretfully have to leave a negative review for the Pharmacy at Asda Bilton. Whilst, I do appreciate I am very lucky to have a local Pharmacy, I have had various very poor experiences that I feel need to reported on. In recent months, I have experienced up to a 30 minute wait in the queue at the Pharmacy and each time there has been no apology for the length of my wait; I do appreciate staff are busy but I find it rude that staff have never said sorry for such a long wait, which I feel is a basic for customer service. Also, more recently when I visit to collect my tablets they are never ready (despite having my prescription for over 5 days). I have since been informed that despite my Doctor sending the prescription through to the Pharmacy, I have to come into the Pharmacy to let them know that I do require my tablets even though the prescription has recently been sent through. This is not only confusing as I had not been made aware of this policy but I also find it a difficult ask when I work full time as it means visiting the Pharmacy twice - once to let them know I do want the tablets for the prescription they have received (I have asked and the tablets these can never be made up there and then) and secondly to then come and collect the tablets a later date. I am perplexed why when a prescription is sent through to the Pharmacy this is not made up ready for collection? Therefore on my most recent visit, I popped to the Pharmacy a week after my prescription had been sent to be told that it was not ready and that the Pharmacist was on lunch therefore it would be at least another hour before it was ready, I said don't worry I will pop back another day (which is an inconvenience as the Pharmacy had the prescription for week at this point). I then popped back 48 hours later to be told that the prescription was still not ready as they had to order my tablets; I asked how this was possible as when I had visited 48 hours prior I was told the tablets would be ready in 1 hour. I was met with quite a rude response by the staff when I asked this and again there was no apology for this error by the Pharmacy. I will sadly now no longer use this pharmacy and would not recommend.
Visited December 2023
Review titled Asda Pharmacy
Replied on 20 December 2023
Hi Laura, thanks for reaching out. Here at Asda we take pride in our pharmacy service, so I'm sorry to hear of this. We will ensure this logged for improvement. Thanks again -Hope
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