ASDA PHARMACY
ALLENSWAY, THORNABY, STOCKTON ON TEES, CLEVELAND, TS17 9ENContact details and opening times
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Review titled Extremely poor service.
Rated 1 star out of 5
by Alan Leonard - Posted on 06 January 2024
Since general reorganisation of Asda pharmacy, the service has severely declined. Never more than 1 serving, regardless of number of customers waiting, and counter often left unattended for long periods, with people left trying in vain to get the attention from anyone in the back room. My wife and I called in to collect medication on Wed 3rd Jan. After typical long wait, told it was not ready, but would be available in 30 mins. We decided to return on Thurs 4th. Another long wait, this time told that prescription had not even been prepared. Explained about Wednesdays visit, simply told sorry ,but medication wouldn't be ready until Fri 5th. Called again Friday 5pm, more than 10 people in the queue, counter unattended. We waited for more than 20 minutes, with never more than 1 staff member serving. Even after being served ,there was still a long queue of obviously frustrated customers waiting. These long and frustrating waits are now a common occurrence. I had previously used Boots pharmacy, but they continually mislaid, or hadn't prepared my prescription. always blamed the surgery for the problems. I changed to Asda, and always experienced prompt and attentive service. Then came a reorganisation? Far from improving things, the opposite is clearly true. Whenever I visit, the counter is invariably unattended, with a queue waiting. There is now never more than 1 harassed looking staff member on duty, and even if you are only collecting one item, finding it and dispensing it takes an age. On one visit, I saw a lady in tears declaring she was desperately in need of her medication, but clearly having serious problems getting it. I spent my working life in public service , and know a little bit about customer service, and Asda pharmacy is not providing it. Since the said reorganisation, when I've been waiting in the queue, other customers asides clearly illustrate their frustration with the long waits and lack of attention. It is clearly not the lone serving staff members fault, but organisation and staffing are clearly in need of some sort of review, and management of this pharmacy is clearly below your customer expectations. This is not a spiteful review, merely an attempt to flag up a problem that I and some of your other customers are very clearly unhappy with.
Visited January 2024
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