Asda Pharmacy
ANTON MILL ROAD, ANDOVER, HAMPSHIRE, SP10 2RWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Perfect example of a somewhere in need of an audit
Rated 1 star out of 5
by Rippedoff Customer - Posted on 15 May 2024
My mother visited here last week, signed for 5 items in a bag at the counter, she goes home, opens the bag and discovers only 1 item in the bag. The person at the counter is rude and unhelpful, she states my mother should not have signed before checking and that she would need to go back to the GP for another prescription. The person at the counter was so hyper defensive you would be correct in thinking they are stealing medication meant for 75 year old pensioners. !!!!! Little old lady, going back and forth due to the poor management of issuing medication at this store, let alone the disgraceful treatment and disrespectful tone used to a customer. ASDA Pharmacy should probably be avoided at all costs.
Visited May 2024
Review titled Asda Pharmacy
Replied on 25 June 2024
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team
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Review titled Ignoring a potential medical episode/ emergency
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
On 25/09/23 my partner was believed to be having a allergic reaction to some food she had previously ate. Before leaving home she only had a tingly throat, On arrival at this pharmacy her tounge became swollen, her heart rate had become faster and was starting to feel a bit worried. We queued for half an hour . This store was very slow and unorganised. Upon reaching the desk my partner told the kind lady her symptoms. Who rightly said she would get the pharmacist to speak to her. The lady shortly returned and said that we would have to wait an hour to be spoken to. We left to get antihisamine tablets from the asda store instead in hopes that this would solve the reaction. I find this service completely outrageous. As a potential medical emergency this should have been prioritised in case medical attention was needed. And it is not acceptable to be told to wait an hour so he could continue packing medication. This service is appalling. As a police officer myself I understand that the store is busy. However incidents like this should be prioritised at a much higher level. My partner also works for the NHS therfore to wanted to speak to a pharmacist in the first instance to reduce potentially wasting the time of hospital staff.
Visited September 2023
Review titled Asda Pharmacy
Replied on 19 October 2023
We are sorry that you were not happy with your experience of our Pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link https://asda-stores.custhelp.com/app/home. Thanks, Pharmacy Operations & Compliance Team.