Asda Pharmacy
Leypark Drive, Estover, Plymouth, Devon, PL6 8TBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Customer Service
Rated 5 stars out of 5
by Laurrie Thompson - Posted on 26 April 2024
I've been using the Asda pharmacy for over 10yrs now and can't fault the service that I've received over the years. The staff are knowledgeable and nothing is ever too much trouble. Most recently my son was prescribed a medication that I urgently needed, fully aware that the pharmacy were under extreme pressure dealing with urgent requests, I was a little concerned that they might not be able to help me. I explained my concerns and reasoning for needing my sons prescription and was asked to return an hour later when his prescription would be waiting for me. Grateful was an understatement. I quite often see the staff being abused and talked about by customers, whilst waiting in a sometimes lengthy queue, but as with other services I don't feel that they are given the praise that they deserve, quite often understaffed and overworked, they always greet with a smile and apologise for any delays. I just wanted to write a post of appreciation, to the pharmacy staff for supporting myself and my family over the years. I very much appreciate the service and advice that you provide.
Visited April 2024
Asda Pharmacy has not yet replied.
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Review titled Flu vaccination
Rated 3 stars out of 5
by Anonymous - Posted on 02 October 2022
ASDA pharmacy allowed me to book online for a flu jab for my 94 yr old mother on 1/10/22 but when we arrived at the pharmacy we were turned away as the pharmacist on duty was not qualified to deliver injections. I asked why I was not informed ahead of the appointment to save me getting this frail old lady out for no reason and the assistant at Plymouth Asda pharmacy informed me that they never know until the pharmacist arrives in the morning who they will get and what they can do. I think this is unacceptable and inefficient. It is also very poor customer care. I will not be using them again.
Visited October 2022
Review titled Asda Pharmacy
Replied on 11 November 2022
We are sorry that you were not happy with your experience at our pharmacy, and we are grateful for your feedback. We would be happy to look into this for you if you would like to contact us via this link http://asda-stores.custhelp.com/app/ask Thank you, Asda Pharmacy Compliance Manager.
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Review titled Bad service
Rated 1 star out of 5
by Stefan Humphrey - Posted on 24 September 2022
I booked a flu on the 28 August for the 24 th September turned up for my appointment to be told that the service is no longer available the girl in the pharmacy was very sorry and apologized saying they shouldn't of been accepting appointments because they have nobody to administer the jab, no phone call or email to myself to cancel so a wasted journey and now I have to try and find somewhere else a month on absolutely shoddy service will not be using Asda again
Visited September 2022
Review titled Asda Pharmacy
Replied on 27 September 2022
Hi Stefan, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Tasha
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