ASDA PHARMACY
WASHINGTON CENTRE, WASHINGTON, TYNE AND WEAR, NE38 7NFContact details and opening times
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Review titled Shocking customer service
Rated 1 star out of 5
by David - Posted on 02 April 2024
Went in to pick up my emergency medication which had been sent to this pharmacy via 111 Nhs at approx 7.29am. Had confirmation that it Asda had received it at 7:30am. Went in at approx 5pm that night only to be met with the most disgraceful, disgusting, unprofessional, unacceptable customer service I’ve ever experienced. The pharmacy colleague was rude, abrupt, and not helpful telling me that there was no medication there for me. I had to ring back 111nhs who confirmed that it should be there and that Asda had sent confirmation over to them. Yet the pharmacy colleague didn’t believe me (even when I was on phone in front of him to 111 nhs). Was kept waiting for over an hour, getting sly looks from the pharmacy colleague until I got my emergency medication. Not acceptable. Complained to Asda house who didn’t seem To take my complaint seriously. The Asda pharmacy area manager was just as bad and rude with her customer service …… even mentioning that she “didn’t have a Time Machine so what do you expect me to do!!”. Which I couldn’t believe.
Visited March 2024
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