Ashwell Pharmacy
22 HIGH STREET, ASHWELL, HERTFORDSHIRE, SG7 5NWContact details and opening times
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 17 December 2024
I booked to have Covid Booster and Flu jab as I'm immunosuppressant - I was advised they had run out of flu jabs so I had the Covid booster and was advised to come back (just turn up). I went back for Flu jab 2 weeks later because I hadn't been well enough to go and was advised they only have flu jabs for over 65 even though its the same strength for immunosuppressants (myself) under 65. They advised they couldn't cancel booking as it was past the date and now I cannot book else where! Very poor service for those who are compromised to being hospitalised which will put pressure on hospitals in this case.
Visited December 2024
Review titled Ashwell Pharmacy
Replied on 18 December 2024
Dear customer, as advised we cannot hold the stock till 3 weeks after your original appointment which was on 26th of nov. But as we informed you that the vaccine that we had in stock is only licensed for people over 65 so we cannot administer you that. Also as we mentined that appointments which have past the dates cannot be cancelled or amended as it gets managed by national booking sercvice and it should not restrict you from from booking future appointments. However, as mentioned you can walk in to the pharmacy whoever have the stock for flu vaccines for people under 65 or else by calling them to ensure that they can administer the flu vaccine for youself. We have managed to find that the letchworth pharmacy in letchworth have got some stock of flu vaccinations. Please call them to double check and ensure that they can administer the flu vaccine to yourself without booking an appointment. I hope this helps you. We are sorry for any inconvenience. Please be aware that we have to rely on supplier to source the flu vaccinations and also we have to abide by strict regulations about licensing of flu vaccinations which has specific age restrictions.