ASVACARE
97 Upper Clapton Road, Upper Clapton, London, E5 9BUContact details and opening times
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 25 January 2024
I chose this pharmacy based on its proximity to my house. However, the pharmacy's location is where I would draw the line of positive feedback. The normal staff are indifferent to their customers and have become impatient or flippant on occasion, now this is fair given by the stress, lack of higher level support and funding of working in the health service. Generally this would be expected and to some extent even acceptable...if... they were competent at doing their job. I have been turned away on multiple occasions because they have told me that an important prescription of mine has not been sent, delivered or processed correctly by my doctor. I have then confirmed with my doctor who then must take time out of their day to call this pharmacy and as if magically, with professional urgency, my prescription appears. On this particular occasion. I am rudely condescended to by what seems a managing pharmacist that how I ( a customer requiring medication) have caused the pharmacy to conduct "pointless work". He then cared not for dialogue in which I could better understand what had happened in this clear administrative mistake, with no apology at all from him or any of the staff. Whilst I feel it is important to support the employees of local pharmacies and to give the benefit of the doubt to those working in the health service, I feel it is imperative to highlight issues in consumer experience relating to respect, professionalism and general care. Unfortunately this was the last time visiting this pharmacy due to too many negative experiences.
Visited January 2024
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