Bilton Pharmacy
37 THE GREEN, BILTON, RUGBY, WARWICKSHIRE, CV22 7LZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2024
Don’t bother with this pharmacy. Extremely slow, prescriptions never ready, frontline staff take their time and look through you like you are invisible. Last time I waited 45 minutes for the pharmacist to make up my meds! Generally it’s half an hour wait. The staff are on autopilot in terms of ‘We are so behind, there’s a wait!’ Went today, not handing out pre-made prescriptions because pharmacist is on a break. They truly believe we all have the time in the world to sit around on premises waiting. Their service is extremely poor. They should go in of a weekend and get rid of the backlog. That way, when open the following week to the public they will be ready. It’s not science fiction…time they used their brains!!!!
Visited July 2024
Bilton Pharmacy has not yet replied.
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Review titled A Perfect Example Of Total Incompetence
Rated 1 star out of 5
by Rpetti - Posted on 01 December 2023
Went there to collect eprescription, and after waiting 40 minutes was told that they did not have a contract with the issuer of the prescription so it could not be fulfilled. Which of course was utter nonsense, and they should have gone onto the issuers website to gain access to it. Luckily for me, after contacting the issuer, they then contacted the pharmacy, and sorted it out. Prescriptions that have been dispensed seem to be stored at one of many locations, which adds to the general confusion and disorganised manner in which this pharmacy seems to be run. Utter shambles !!!!!!
Visited November 2023
Bilton Pharmacy has not yet replied.
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Review titled No ringing tone yet alone an answer
Rated 2 stars out of 5
by Anonymous - Posted on 23 October 2023
As I have for at least eight years I have rang this pharmacy for my repeat dispensing to be made up and delivered.I have been ringing since around 10am and now, at nearly 430pm I have not even got a ring tone. Are they really that busy, or are they just refusing to pick up. If you want us to e mail in our request then tell us to do so. Poor service.
Visited October 2023
Bilton Pharmacy has not yet replied.
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Review titled Dreadful practice
Rated 1 star out of 5
by Janet - Posted on 20 June 2023
From 9.10 till 9.45 today I rang the chemist 70 times with no reply. I finally went to the chemist. The lady on the counter firstly said the phone is being answered. I showed her my call log on my phone. Still it wasn’t believed. The pharmacist came round , his attitude wasn’t professional at all…. Raising his voice, a second and third lady joined in. Telling me how hard they are working, which I agreed with, but my complaint was the lack of the phone being answered. Also if you book a prescription in a Monday wanting it on a Friday, go and collect it and it still wasn’t ready. They blame storage of staff etc. They close every lunch time , closed now on a Saturday. This chemist was one of the best, but now it’s awful. The way I was spoken to today was disgraceful. Things need to change asap.
Visited June 2023
Bilton Pharmacy has not yet replied.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Despite being open, nobody is answering the phone. I was specially told I could phone through to order my medication from prescriptions being held there, but nobody is picking up at all, they let it ring till it stops. I appreciate they are busy, on which case don’t tell people to phone to order. The wait for service in the actual chemist is so long, often I’ve waited 15/20 minutes to get to the counter. The staff are pleasant but the system isn’t working well enough.
Visited May 2023
Bilton Pharmacy has not yet replied.
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Review titled Kind and helpful staff
Rated 4 stars out of 5
by Peter - Posted on 08 June 2023
Staff had a full understanding of what I needed, were very helpful, polite and efficient. On more than one occasion have gone the extra mile to accommodate my needs
Visited May 2023
Bilton Pharmacy has not yet replied.
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Review titled Disappointing.
Rated 2 stars out of 5
by Janet - Posted on 07 April 2023
It doesn’t matter how many days you order your prescription, it’s never ready. They are very slow, lots of staff in the back, but only one on counter. Many people are complaining about this Chemist. It lacks a pleasant atmosphere. It used to be the best chemist in town, but now it certainly isn’t. Yesterday I waited 30minutes for my prescription to be checked, although I’d ordered it 4 days before. Now it’s closing on a Saturday! Not good. This chemist needs a complete overhaul. Friendliness is missing.
Visited April 2023
Bilton Pharmacy has not yet replied.
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Review titled Unprofessional service
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
Attended to collect prescription ordered in advance. Still not available several days after. Left waiting for 30mins for nothing to be done. Served everyone else in shop before me. No confidentiality name and address shouted out several times across shop. Consultations conducted in front of everyone. Spoke to in a very condescending manner by staff. Whispered about by staff whilst still present. Witnessed several other patients not get prescriptions in a timely manner. Not professional at all. Will never use again.
Visited December 2022
Bilton Pharmacy has not yet replied.