Birdsfoot Lane Pharmacy
255 BIRDSFOOT LANE, LUTON, BEDFORDSHIRE, LU3 2HXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Update to above review on 14 Jan
Rated 4 stars out of 5
by Anonymous - Posted on 20 January 2025
The pharmacy owner called me to apologise and explained what and how they have advised the staff on the incident. He was honest and frank, he followed it up by sending a box of chocolates and a hand written note with it. Although I can't eat chocolates, the gesture was beautiful and forced me to write this comment. Thank you very much.
Visited January 2025
Review titled Birdsfoot Lane Pharmacy
Replied on 21 January 2025
Thank you so much for your kind words! We're truly grateful for the opportunity to make things right, and we're thrilled to hear that our gesture made an impact, even if you can’t enjoy the chocolates. It’s our goal to provide not only great service but also to show that we genuinely care about our customers’ experiences. Your feedback means a lot to us, and we will continue working to ensure we always provide the best care and service possible. If there’s anything else we can do for you, please don’t hesitate to let us know. Warm regards, Rupesh Shah
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Review titled Highly disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 14 January 2025
The pharmacy delayed delivery of my critical medicine by 5 days, when went in to pharmacy the person at the counter had no decency to even say 'sorry'. I'd have lived with delay as we humans err at one time or the other, but in healthcare you got to understand a critical med is a life saver and saying sorry for your fault is not the most difficult thing in the world. Going to someone who are a better at health care service
Visited January 2025
Review titled Birdsfoot Lane Pharmacy
Replied on 21 January 2025
Thank you for taking the time to share your feedback. We sincerely apologise for the delay in delivering your critical medication and the way this situation was handled when you visited our pharmacy. We understand how important timely access to medication is, and we deeply regret any stress or inconvenience this caused you. We also recognise that a simple apology and showing empathy for your experience could have helped. We are committed to providing better service, and we will be addressing your concern with our team to ensure this doesn’t happen again. Your health and satisfaction are incredibly important to us, and we hope to have the opportunity to serve you better in the future. If there is anything we can do to assist you further, please don’t hesitate to reach out. Best regards, Rupesh Shah