Boots
UNIT 4 COMMERCE CENTRE, REDLANDS ROAD, POOLE, DORSET, BH12 1DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible antiquated service
Rated 1 star out of 5
by Judith - Posted on 25 February 2024
Had a prescription sent over from the hospital and told it would be ready the next day or day after and I would be contacted to say when ready to collect. It has taken over 3 days and even then it was me who contacted them as they did not call me. Asked why the delay I was told nothing was electronic and a person had to collect from the hospital and physically deliver it to the other branch. I could not even get it sent to my own pharmacy. Think Boots is losing their way and I certainly will not use them again. How can the smaller independent pharmacies do it electronically and Books cannot. Will never use again. Terrible service and even when I go to collect I will have to wait an age.
Visited February 2024
Boots has not yet replied.
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Review titled Disgraceful service
Rated 1 star out of 5
by Steven Mallery - Posted on 24 January 2024
Gp sent through a prescription at 12.30 by 15.30 still not ready to collect was left waiting. No customers were in the store very abrupt staff said prescription not ready and was kept waiting til 15.50 before I eventually got the prescription will be changing the pharmacy
Visited January 2024
Boots has not yet replied.
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Review titled Terrible Disorganised Service
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
I use this pharmacy as the parking is convenient but that is the only positive. Many times I have received incorrect/insufficient medication, despite asking specifically that all prescriptions have been filled. There are only two chairs nearby and the wait time for prescriptions to be filled can be 15 minutes. I receive text notifications that prescriptions are available then when I go to collect I am told medications are not available. Lastly, at no point ever have I managed to reach them on the telephone. I am currently waiting for a second part of one prescription and do not know why it is not available nor when I can expect to be able to collect this.
Visited December 2023
Boots has not yet replied.