Boots
25 TOWN MALL WALK, THE ORACLE, READING, BERKSHIRE, RG1 2AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor practice, unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2025
I call every month for my repeat prescription and they said that is ready for collection and when I going there to collect it is not ready and again give you a waiting time, asking you about the staff that speak with you on the phone told you that prescription will be ready for collection. Make you feel unsecured that you really speak with someone or is gest your imagination. I'm very unsatisfied with these services. All the time my blood pressure goes up when I have to go there. I will talk with my GP to change the pharmacy but I'm not happy at all to go far away from my house because the staff are not doing their job and are playing with people on the phone, they can be honest and asking you to come after 5,6 days but not to put the people to waiting 40 minutes and after said that is not ready. Very very unpleasant and unprofessional.
Visited January 2025
Review titled Boots
Replied on 25 January 2025
Thank you for sharing your concerns. We pride ourselves on delivering the very best in clinical and customer care so if you could get in touch via our boots.com website or our customer care telephone number, we would be happy to discuss your concerns further.
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Review titled Poor bedside manner
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2024
I took my 18-month-old for a chicken pox vaccination. Unfortunately, the pharmacist was ill-prepared and repeatedly left the room for significant periods, causing my child to become increasingly anxious. Additionally, the pharmacist prepared the needles in plain sight, which further distressed my child. It was evident that the pharmacist did not recognise the importance of creating a positive experience for a young child, whose interactions with medical professionals at this age can shape their future perceptions of healthcare.
Visited August 2024
Boots has not yet replied.
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Review titled terrible pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Totally overwhelmed or just disorganised, had the misfortune of my GP sendingy prescription here several times, and without exception it's been unbelievably slow, on every occasion my prescription has never been ready, today they received my prescription 7 1/2 hours before I went to collect and it wasn't ready and on the previous occasion it was 3 days before I went to collect and they still hadnt done it, it is clear their policy it to wait until you come to collect and then put this prescription together whilst you wait generally around 40 minutes. May not be the staff but the service is awful and needs addressing. All of my prescriptions will go elsewhere from now.
Visited October 2023
Boots has not yet replied.