Boots
11 SWAN COURT, LEATHERHEAD, SURREY, KT22 8AHContact details and opening times
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Review titled Poor service and rude staff
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2025
First of all, with a queue of about 8/9 people and only the pharmacist serving while two dispensers look incredibly unfriendly and unwelcoming just starts the service off poor and slow. I came in for a medication that I have been prescribed but my prescription wasn't put through in time, it's an item which you can buy over the counter. The unfriendly dispenser served me quite bluntly and told me she had to view my care record, which is fine. I work in pharmacy and knew this would possibly be required. As it wasn't on my repeats I needed to fill in a form to buy this, fine, what needs to happen needs to happen. The pharmacist then had to review the form which again, is expected. But because the pharmacist was taken up serving other customers while two other members of staff did other things it made the delay even longer. Despite being on my medication history which he saw, he still refused to sell it to me. The attitude of the dispenser from start to finish was poor and not on. No one should walk in to a shop to be treated like that. Working in the trade of course its a stressful job but not once would we ever speak to people or treat people like that. She took the pharmacist out the back to discuss the form and you could hear them both talking about me plain as day. If your going to speak about a patient, atleast do it so they can't hear! This medication is on my list, therefore there was no reason to refuse to serve me. Sort it out boots, your service is poor, attitude of staff unfriendly and unwelcoming and it isn't a good look keeping a queue of people waiting, 3 people behind the counter and only one person serving. Do better. Stay clear in my opinion!!
Visited March 2025
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