Boots
74/75 THURROCK LAKESIDE, GRAYS, ESSEX, RM20 2ZGContact details and opening times
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Review titled Disgusting service, very unhelpful pharmacist!
Rated 1 star out of 5
by D Stebbing - Posted on 20 October 2024
We had a family appointment for 3 Flu vaccines, and on our arrival was told they may only have two vaccines available - this despite me getting 2 x email reminders in the days running up to our appointment, apparently it wasn't the pharmacist's fault, she had only come in today!! They then found some vaccines and called us in for our appointment. At that point she went through the form with my son who has special needs, and then asked me for proof that I could consent to him having it, without even asking him if he was happy for it to be given, I have never needed this before and had the vaccine done at this pharmacy last year. As I didn't have proof she refused to provide it. I did unlike her ask my son who by now was getting upset so didn't respond. I explained that it had been given last year there but she wasn't interested. I asked who I could speak to and she told me she was the manager -(but it wasn't her fault earlier over the mix-up of vaccines available) There was no one I could speak to or complain to!! As a special needs parent you do hope so called professionals would be more helpful and understanding or our position, at no point did she even try to communicate with our son which had she done so he wouldn't have got upet/flustered and would have answered her question properly. Disgusting Service!!
Visited October 2024
Review titled Boots
Replied on 20 October 2024
Thank you for sharing your concerns. We pride ourselves on delivering the very best in clinical and customer care so if you could get in touch via our boots website or our customer care telephone number, we would be happy to discuss your concerns further.