Boots
UNIT 11, ENIGMA RETAIL PARK, MALVERN, WORCESTERSHIRE, WR14 1JQContact details and opening times
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Reviews
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Review titled Poor unprofessional service
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2024
There have been more than one occassion that I have had to wait for more than a day for a prescription that was issued during a doctor's visit to be ready. There is a sign up stating that being rude to the staff will not be tolerated, however I have experienced that this does not work both ways, experienceing abruptness and rudenness, and hearing myself being discussed behind the counter while I have asked to wait. I have also experienced times that while waiting to be served, being looked at by the staff, and totally ingnored for long periods of time while they carry on their discussions amongst each other. Customer service is very poor.
Visited November 2024
Review titled Boots
Replied on 18 November 2024
Thank you for sharing your concerns. We pride ourselves on delivering the very best in clinical and customer care so if you could get in touch via our boots website or our customer care telephone number, we would be happy to discuss your concerns further.